Shawn Mendes Reviews 14

I placed an order on the 4th of December. The website read that it might take longer to deliver the orders around Christmas and also due to the Corona virus it takes more time to get your oder to your door.
I never received the order I made, even though they dispatched it a second time. The second one didn't appear either. I asked for a coupon code so I could place a new order and maybe change the delivery address to another country where I have relatives. ( Since I live in Eastern Europe I thought maybe the package kept getting lost) However, when trying to place a new order and applying the coupon code, I get an error message that an error occurred while trying to place the order. I contacted my bank and it said it's not a fault on their end, there is nothing wrong with the card. I contacted the customer support to ask them for solutions and they told me to use a different browser. Now guess if that worked? Five months later and I still don't have the package with me.

Horrible customer service. Was told item would be delivered around Christmas when I ordered. Was never contacted to let me know it was behind schedule. When it wasn’t here by January I emailed and received an extremely rude response from someone. Had to follow up again end of January and was told item was back ordered. Received no contact at all since then. Just today finally received an email that it’s being shipped. Will never order from his website again. Just stick to the knockoffs.

My experience with the shawn mendes shop was GREAT!!! All the reviews here made me worried, but i had merch shipped all the way to the middle east and it arrived in 2-3 weeks. My order came perfect and the sizes were correct and the material and design were AWESOME. I would highly recommend buying from the shawn mendes shop, it won’t disappoint.

All these reviews are true-absolute garbage quality and does not match the website. Customer Service said I could not get a refund as it is in their terms of service that their products may not match the website....like pardon? Also took 6 weeks to arrive so no way to return it within the 30 days. DO NOT BUY FROM HERE

I ordered the tie dyed t shirt and it is definitely a knock off, no Shawn Mendes logo on the inside. When I contacted customer care, the same girl Jessica Walker responds asks for pics and then responds with sorry can't refund you, meanwhile not asking for a refund just trying to get to the bottom of how I ordered this shirt and it looks nothing like one from website. Total scam do not buy anything online from Shawn Mendes merchandise all a scam!

I ordered the WONDER SCRIPT L/S T-SHIRT I, which as you can see, it's a beautiful BABY BLUE/GRAY. I ordered it in a size XL, and it came in way too small. The color was gray, not even a little bit of blue. The graphics on the back were not on the shirt when it came in. When I ordered from this site 2 years ago, everything came in perfect!!! WHAT HAPPENED? I requested a refund because I spent $60 on it. It is of terrible quality. Not even worth $5 at a yard sale, to be honest.

Paid for merchandise that never arrived and no refund. This store is a scam. You’ve been warned.

I ordered a SM shirt on Dec 2 for my daughter for Christmas. It never arrived. I wrote to customer service. They said it was on its way. Believing it was lost I ordered the shirt again. Both shirts arrived AFTER Christmas. No receipt in the packages...nothing! The shirts were VERY small for an XL. I asked for a refund. They asked me to take pictures of the shirts and send them which I did. A couple hours I received an email from "Jessica" stating the shirts were on sale and I can't get a refund. They were NOT on sale. I paid full price for both! 100 dollars!! This company cheats and lies! BEWARE!! I'd like to sue them!!

I ordered the new album on vinyl Dec 12, 2020. Paid express mail. Promised me it'd be here by Dec 22, 2020. After countless emails I just received it this past week. It only shipped after I started poking. They blamed the mail so I contacted usps. They confirmed it was mailed when I poked! And then they mailed it as media which is the slowest. Liars, the lot. Quality merch but barbaric service.

Ordered a sweater 3Month ago
for my daughter!
Unbelievable Rippoff!

order #SHME104345
We ordered a T-shirt in December 2019. In February 2020 we sent an email because we still had not received the T-shirt.
Contacted again because we still haven't received the T-shirt.
Now they say they cannot help due to their 90 days contact policy.

If I could give them zero stars I would. This is utterly disrespectful. I ordered two shirts 2 MONTHS AGOO!!! I got to know that one has been shipped, but the other one I have heard nothing from. Im SO PISSED that they cant sent their packages and I have written emails to them that they have not answered. So it's a complete waste of money. NEVER order from the american store all they do is take your money.

Utterly crap.
First order got lost
2nd order got lost too.
Now waiting 10 days to get a reply on a refund.
Waste of time and money.

The quality is great. And the clothes is so pretty and comfy. It takes like a month, but you it's sent from US(im from DK), so it's obviously why.
I would totally recomend it.
I'm a big Shawn Mendes fan myself, so it of course love it.