It's a great shop to supporting the homeless. I bought a jacket from them. It was well-packed and great quality just as described. I've decided to buy more from this shop.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I found this organization and shop through their partnership with Wayfair.co.uk and I'm so happy with my purchase! It's a gorgeous yellow gold velvet dress -- perfect condition and fit. Always looking... See more
Company replied
I ordered a fairly rare graphic novel which I'd been trying to buy for a while now. The packaging for the order was honestly better than a lot of comic collectors sites I've bought from before -... See more
Company replied
Goods as described, except that tbe bracelet has an unusual and very difficult fastener. If I had been made aware of this, I wouldn't have bought it. Shipped without any problems. Good update on whe... See more
Company replied
Company details
Written by the company
See it. Buy it. Fight it. Browse gifts, cards and second-hand clothes that help end housing injustice. If you do have any queries about our online store or any order that you've made, please contact us on OnlineShop@shelter.org.uk and we'll be more than happy to help.
Contact info
88, Old Street, EC1V 9HU, London, United Kingdom
- 03445151445
- OnlineShop@shelter.org.uk
- shop.shelter.org.uk
4.8
Excellent
358 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Shelter online shop
Thank you for the great review and your support of Shelter
Reply from Shelter online shop
Thank you for the great review and your support of Shelter
Really happy with the items and it's…
Really happy with the items and it's for a great cause.
April 24, 2023
Reply from Shelter online shop
We're really happy with your support! Thanks for taking the time to leave the great review.
Gifts that are a little different at a…
Gifts that are a little different at a reasonable price. Prompt delivery.
April 25, 2023
Reply from Shelter online shop
Thank you for your support and taking the time to leave this kind review
An interesting book from the Shelter…
An interesting book from the Shelter online shop and smooth delivery!
April 25, 2023
Reply from Shelter online shop
Thank you for your support and taking the time to leave this great review.
Fantastic homeware
Fantastic homeware, good price, important cause - quick and safely delivered!
April 25, 2023
Reply from Shelter online shop
Thank you for the fantastic review, and your support of Shelter.
Reply from Shelter online shop
Thank you for taking the time to leave this lovely review, and for your support of Shelter
My order arrived today
My order arrived today, such a beautiful item packed with care
April 24, 2023
Unprompted review
Reply from Shelter online shop
Thank you so much for your review and support of Shelter.
Homelessness
They are trying hard to put a roof over those people who have no home. O have bought one or two things off their website. I hope any profit goes into this cause. No one should be homeless through no fault of their own.
March 26, 2023
Reply from Shelter online shop
Thank you so much for your support. Without contributions from supporters like yourself, we couldn't provide expert advice, face-to-face support and legal guidance to people facing bad housing or homelessness, so thank you again, and you taking the time to leave your review.
Great quality cards and fast delivery
March 27, 2023
Reply from Shelter online shop
Thanks for your kind review and support of Shelter
Great buy at reasonable price
I was able to find out of print book from Shelter at a reasonable price.
Delivery and answer to my inquiry was quick and helpful. Thank you.
March 26, 2023
Reply from Shelter online shop
Thank you for your support and taking the time to leave this review.
Excellent service- I’m really pleased…
Excellent service- I’m really pleased with my bag. Posted promptly and carefully wrapped! Thank you. Xx
March 23, 2023
Reply from Shelter online shop
Thank you so much for your support and kind review. We're glad you were happy with the service.
Reply from Shelter online shop
Thank you for your review and support, we're glad you enjoyed the chocolate!
Reply from Shelter online shop
Thank you for your continuing support and great review.
Reply from Shelter online shop
Thank you for your review and support of Shelter.
All items arrived in good condition and…
All items arrived in good condition and within the estimated time frame.
March 26, 2023
Reply from Shelter online shop
Thank you for your review and support of Shelter.
Bargain Christmas cards. Full order arrived quickly and all was…
Full order arrived quickly and all was satisfactory
March 26, 2023
Reply from Shelter online shop
Thank you for taking the time to leave this review and your support of Shelter.
I always want to support Shelter anyway…
I always want to support Shelter anyway but the products I revived recently were also good value for money, attractive and were delivered quickly and safely.
I shall certainly buy from Shelter again.
March 26, 2023
Reply from Shelter online shop
Thank you for your support. We're glad that you're happy with the products and process as well!
Reply from Shelter online shop
Thank you for your review and support of Shelter.
Quality excellent
Shopped sale of Christmas cards, all were great quality and design. My order arrived quickly.
Best of all supporting SHELTER.
March 26, 2023
Reply from Shelter online shop
Thank you so much for your support and taking the time to leave this lovely review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.