It's a great shop to supporting the homeless. I bought a jacket from them. It was well-packed and great quality just as described. I've decided to buy more from this shop.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I found this organization and shop through their partnership with Wayfair.co.uk and I'm so happy with my purchase! It's a gorgeous yellow gold velvet dress -- perfect condition and fit. Always looking... See more
Company replied
I ordered a fairly rare graphic novel which I'd been trying to buy for a while now. The packaging for the order was honestly better than a lot of comic collectors sites I've bought from before -... See more
Company replied
Goods as described, except that tbe bracelet has an unusual and very difficult fastener. If I had been made aware of this, I wouldn't have bought it. Shipped without any problems. Good update on whe... See more
Company replied
Company details
Written by the company
See it. Buy it. Fight it. Browse gifts, cards and second-hand clothes that help end housing injustice. If you do have any queries about our online store or any order that you've made, please contact us on OnlineShop@shelter.org.uk and we'll be more than happy to help.
Contact info
88, Old Street, EC1V 9HU, London, United Kingdom
- 03445151445
- OnlineShop@shelter.org.uk
- shop.shelter.org.uk
4.8
Excellent
358 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient and accurate
January 25, 2024
Reply from Shelter online shop
Thank you for the review and your support of Shelter
Very simple online shopping experience
Very simple online shopping experience, thank you. Quick delivery, delighted with my purchase.
January 25, 2024
Reply from Shelter online shop
We're delighted with your support, thank you for taking the time to leave the kind review
Reply from Shelter online shop
Thanks for your support of Shelter and taking the time to leave this kind review
Amazing service!
January 25, 2024
Reply from Shelter online shop
Thanks for the great review and your support of Shelter
Great Product and Efficient Service
Excellent quality product contributing to an important cause. Easy online shopping and very speedy delivery.
December 27, 2023
Reply from Shelter online shop
Thank you for the kind review. We really appreciate your support
Clear and regular updates
Clear and regular updates. Parcel arrived safely and promptly.
December 27, 2023
Reply from Shelter online shop
Thank you for supporting Shelter and your kind review
The Christmas cards are lovely
The Christmas cards are lovely. I got them in the sale with 30% off and the next day after I ordered they were reduced to 50% which was a bit annoying. Packaging was good and delivery was prompt.
December 27, 2023
Reply from Shelter online shop
Thank you for the kind review and your support of Shelter
Excellent Experience
Excellent experience. I ordered a pre-loved book. The parcel arrived in great time & in perfect condition. Thank you Shelter Sunderland X
January 4, 2024
Unprompted review
Reply from Shelter online shop
Thanks for the kind review, and for your support, we really appreciate it!
Item arrived quickly and was in…
Item arrived quickly and was in excellent condition
December 27, 2023
Reply from Shelter online shop
Thanks for your kind review and support of Shelter
Great Products and Service
Easy to use. Good 9range of products. Competitively priced. Excellent quality of products.
December 27, 2023
Reply from Shelter online shop
We're glad you've been happy with our service. Thank you for your support of Shelter
Great products at a great price and…
Great products at a great price and very happy to contribute to such a good charity.
December 27, 2023
Reply from Shelter online shop
We're very grateful for your support, and thank you for the kind review!
Very good communication and speedy…
Very good communication and speedy delivery. Great product! Will definitely use again!
December 27, 2023
Reply from Shelter online shop
Thank you for your support. We look forward to seeing you again!
Reply from Shelter online shop
Thanks for the kind review and your support
Reply from Shelter online shop
Thank you for supporting Shelter, we're glad you're happy with the sweater.
Reply from Shelter online shop
Thanks for the great review and your support.
Lovely cards and excellent service
The cards were lovely, nicely packed and delivered very promptly! Excellent service all round.
December 27, 2023
Reply from Shelter online shop
We're glad that you were happy with the service and are thankful for your support of Shelter
Gorgeous cards
Great products, good price in the sale, easy to navigate website and speedy delivery (including a really happy delivery man!)
December 25, 2023
Reply from Shelter online shop
Thanks for the kind review and your support of Shelter!
Good value
Quick delivery and reduced in the sale after Christmas. Easy enough to order with paypal.
December 25, 2023
Reply from Shelter online shop
Thanks for the kind review and your support of Shelter
Cards are very good
Cards are very good . I normally choose coloured envelopes but don’t seem to
Be available any more . Only disappoint was Roysl Mail left it at my front door despite the weather has been
So bad despite me advising them
Not to deliver for 5 days !!! Luckily they were not damaged
December 25, 2023
Reply from Shelter online shop
Thank you for the kind review, I'm sorry to hear you had issues with Royal Mail, but I'm glad the cards arrived safely. I'll pass on the feedback about the coloured envelopes to consider for our next round of cards!
I wanted to support Shelter because…
I wanted to support Shelter because they are an amazing charity which help people in various situations from homelessness to difficult housing conditions
December 25, 2023
Reply from Shelter online shop
Thank you so much for your support - we really appreciate it, and can only keep doing the work that we do thanks to our amazing supporters like you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.