I placed a order 1st of Jan no response no email and no one to contact. I didn’t even know this store was from uk u til I looked at my bank statements. No email confirmation of purchase no one to ta... See more
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It's been exactly one month since I made my purchase, and nothing has been shipped out yet. It shouldn't take more than a month to process an order for shipment, unless the item was incorrectly... See more
Company replied
I ordered a graphics card 11 days ago and chose express shipping and so far it has not been shipped and I sent 4 emails to cancel the order, but so far there is no response If your store is not workin... See more
I have ordered a Samsung book cover on 17thJul21. Yet get shipping details and confirmation on when can I receive the item. Every time I reach out to support team, get standard reply that "we are work... See more
Well i got the best deal on ps4
Well i got the best deal on ps4, so far i am gladly say that i am lucky to visit this website and order.. hop i get my product on time lets hop for the best till now wonderful experience so far....
February 2, 2021
Poor customer service
I wanted to order a Charles Wysocki calendar and every other online vendor seemed to be sold out of this item so I tried Storepaperoomates. I placed the order on Dec. 31, but never received a shipping confirmation. On Jan. 18 I emailed customer support asking about the status of the order. On Jan. 25 I finally received the calendar. On Jan. 30 I finally received a response from customer support telling me the item had been delivered. This email had a link to explain the delayed response but the link sent me to a page with an error message. On top of the poor communication and slow delivery of my product, the emails I received and the copy on the website itself was filled with odd grammatical errors, which did not increase my overall confidence of the vendor. I also found the repeated requests to review the site via Trustpilot rather annoying. I will most likely never use this store again but I did eventually get the product I paid for.
January 30, 2021
Reply from Closed Down
Good day Sandra. We really apologize for the poor service you received. We are a rather a small scale Online Retailer who keeps limited quantity of stock and during the the festive season, we had lots of Orders than we were capable of handling well in time. We had to bring in a few helping hands hence the errors and the helpers didn't have English as their first language hence the grammatical errors. Concerning the broken link, we had an Order API Issue that you can have at look at here https://bit.ly/2KN8cVS as it may have seem you got the link and it must have been mistyped. We reported an Issue with our delayed response time which began on January 14th but has since been resolved. We're just glad you were able to receive your Item and again, on behalf of everyone at Storepaperoomates, I apologize for the subpar service standard and really do hope we can make it up and serve you way better next time.
~ Theo from Customer Support
Would be nice if the shipping was…
Would be nice if the shipping was faster but i was already notified it will take 12 days, so it’s ok. If shipping is faster for affordable price, then happier customers.
January 19, 2021
Unprompted review
Reply from Closed Down
Hello JT. Thanks for the Review. We're a fairly new Online Retailer and haven't got the perks of Discounted Shipping rates from Shipping Companies yet but we're pushing to get them. As soon as we're able to secure these, we'll pass them on and you should be able to notice the lower Shipping Rates on your next visit. Stay tuned.
Take care and stay safe.
~Theo
Cancelled my order
Cancelled my order, two days before Christmas!! Not happy, placed order 12/6. Could of let us know sooner?
January 3, 2021
Reply from Closed Down
Hello Debra. We're really sorry for your Unpleasant experience on our site. We were unable to keep up with most of the Holiday High Volume Orders and Shipping and had to refund most of the Orders as our Vendors, Suppliers and Shipping Partners could not process and get items Delivered well on time. Hope to serve you and other Customers better next time. :)
My package arrived well although it…
My package arrived well although it took longer than i expected.what i liked most is that i was updated on my package status through the process that enough gave me assurance that i will receive my package
December 29, 2020
Unprompted review
Reply from Closed Down
Hello Katlego. We're glad you received your Package. We're sorry about the delay though. Packages to Botswana are getting stuck with Customs Clearance. We've actually suspended all Orders to Botswana until further notice due to the huge delays caused by your Customs Authorities. We add Tracking details to all Orders once they Ship to either our Dispatch Warehouse or to the Final Customer Shipping Destination. Happy New Year :)
This is the worse experience I have had…
This is the worse experience I have had with an order. I order the item twice. The first time they refunded the order after waiting over a week for the item because the order was not going to arrive in time because of the shipping I chose. I reordered and selected Federal Express and was told it would arrive in time for Christmas. Today, December 23, 2020, I was notified through text that my purchased was canceled. When I asked for an explanation I was told that Federal Express is having delays and my order was canceled on December 16,2020. If I had not inquired about my order, I would have never know about my order being canceled!! This company is NOT to be trusted!!!
December 23, 2020
Reply from Closed Down
Good day Maria. We're really sorry for your experience. All our Carriers are experiencing a Grid-lock due to the high volumes of packages. We unfortunately do not have our own Shipment Service. You can read more about the Carrier Gridlock here -> https://www.washingtonpost.com/business/2020/12/15/postal-service-holiday-packages-delays/
To avoid any delays, we've refunded all Order placed on or After December 14 even if they may still arrive at a later date.
Again, we sincerely apologize for any inconvenience this has caused.
Ordered with rush shipping a week ago
Ordered with rush shipping a week ago. Hasn't been shipped yet, company doesn't respond to phone calls or emails
December 21, 2020
Reply from Closed Down
Good day Kristofer. We're really sorry for your experience. All our Carriers are experiencing a Grid-lock due to the high volumes of packages. We unfortunately do not have our own Shipment Service. You can read more about the Carrier Gridlock here -> https://www.washingtonpost.com/business/2020/12/15/postal-service-holiday-packages-delays/
To avoid any delays, we've refunded all Order placed on or After December 14 even if they may still arrive at a later date.
Again, we sincerely apologize for any inconvenience this has caused.
Deliver Almost Wrong Items
Deliver almost wrong items to me. Although stated available stock but replace me other items. If no stock, your supplier have to inform and refund. Really bad for your services.
December 2, 2020
Unprompted review
Reply from Closed Down
Sorry for your experience Kong. We will work on that with our Vendors and Suppliers.
I love the way they treat customers and…
I love the way they treat customers and would be happy if they continue doing a great job
November 2, 2020
Unprompted review
Reply from Closed Down
Hi Dope Kid. Thanks for that. We will sure continue to uphold our Customer Service Standard and even hope to serve you better next time.
Took a while for the initial response…
Took a while for the initial response but once someone was assigned to me, all my questions were answered with no reservations, now just have to order my item with them😃😃😃
November 2, 2020
Unprompted review
Reply from Closed Down
Hi there Jameson. Sorry for the Initial Delay. We're still having a bit of trouble with our Message Routing System and Servers. We are already working on it and hoping to resolve it really soon. Next time, we promise you won't have to wait for an Customer Support Representative.
Received my package in good condition
Received my package in good condition. I recommend srm because of their communication and updates until you receive your package.
October 29, 2020
Reply from Closed Down
We're Glad you received your Package Matlhogonolo. Hoping to serve you even better in bringing you your favorite Goodies at amazing Prices.
See you soon.
I've got nothing but prompt responses…
I've got nothing but prompt responses and the communication was clear and helpful.
October 11, 2020
Unprompted review
Reply from Closed Down
Thanks for that Review Boineelo. Hoping to serve you even way better next time.
It was great working with you guys but…
It was great working with you guys but the problem I have encountered is the problem with your link...it takes long to open but beside that everything went well and smooth
October 3, 2020
Unprompted review
Reply from Closed Down
Hello Amanda. We'll pass that to our Technical Team to get the Issue of Speed and latency Resolved. We're glad you feel it was Great working with us. We hope to serve you better next time :-D
Thank you guys for your help.i managed…
Thank you guys for your help.i managed to place my order.Your patience is all i needed as it was my first time to place an order. Continue to help others with the same manner. Just waiting for my parcel to be delivered.
October 1, 2020
Unprompted review
Reply from Closed Down
Thanks so much for the Honest Review. Remember, you can always Get the latest Order Updates by logging in to your Account and clicking the Orders Tab to check the Current Status of your Order and check if the Tracking Number has been provided. Do note that we may delay to update your Account info with the Tracking Number but we're working on getting it fixed.
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