The Alchemist Shop Reviews 113

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Got a birthday horoscope reading from the alchemist which I felt was a nice personalised touch from other birthday emails, and then there was the offer to purchase my horoscope print in its gothic sty... See more

Rated 5 out of 5 stars

James helped me resolve an issue with my order which was a birthday gift that I had ordered incorrectly. James resolved my issue so quickly and with such kindness that we decided to visit the alchemis... See more

Rated 5 out of 5 stars

Easy ordering and payment. Arrived really quickly. Lovely cocktail book just to read even if some recipes are a little complicated. If too difficult just read the wonderful recipes and then have a... See more

Rated 5 out of 5 stars

Everything from browsing online, to ordering and shipping and receiving was easy! The entire ordering experience was as simple as can be. The descriptions for the products were insightful. I ordered... See more

Company details

  1. Cocktail Bar
  2. Restaurant

Written by the company

The Alchemist is a cocktail bar & restaurant that celebrates molecular mixology, alchemy and craftsmanship. Celebrate our weird and wonderful products.


Contact info

4.8

Excellent

TrustScore 5 out of 5

113 reviews

5-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars

We enjoyed ourselves over a drink

We enjoyed ourselves over a drink
Asked about cocktails on line which to choose as a birthday gift really helpful
Gift choose and arrived within 3 days
Will know later if my son and wife have enjoyed them
He did text me saying they were looking forward to a nice night
Thanks to staff
Nice to know staff understand and can advise

March 11, 2024
Rated 5 out of 5 stars

Fast dispatch

Fast dispatch, nice packaging, item as expected. Nice touch that it also includes foam recipes and not just cocktail recipes.

January 15, 2024
Rated 5 out of 5 stars

My original delivery was damaged and…

My original delivery was damaged and missing in transit - i was immediately issued a replacement which arrived before royal mail sent the package back! Fantastic company, easy to contact and very helpful! Perfectly packaged cocktails, looking forward to my Daughter's response when they get them at christmas time. Would definitely buy again - and can't wait to visit to sample in person, along with the delicious food advertised in their menu!

November 13, 2023
Rated 5 out of 5 stars

The wrong cocktails were initially sent…

The wrong cocktails were initially sent out but the customer service staff were great and got the correct cocktails delivered. Can't fault the service to get a mistake fixed

November 6, 2023
The Alchemist Shop logo

Reply from The Alchemist Shop

Thank you for the feedback Ryan. I hope you enjoy the Coladas!
James

Rated 3 out of 5 stars

Don't sell their merchandise on location

They don't sell their merchandise on location you have to order through their shop and they only do UK delivery. So you have found this place online and you want to visit it on your holiday and enjoy the experience but no merch available to add to the memory. boo

September 25, 2023
The Alchemist Shop logo

Reply from The Alchemist Shop

Hello Maureen,
Thank you for your review, I'm glad you enjoyed your experience at one of our venues. We do delivery our merchandise internationally upon request. If you'd like to order anything from our online range please get in touch.
jameshainsworth@thealchemist.uk.com

Rated 3 out of 5 stars

Sent wrong size t shirt had to email to…

Sent wrong size t shirt had to email to get rectified. Didn't have it in stock recieved a refund.

September 19, 2023
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Reply from The Alchemist Shop

Hello Gemma, thank you for the review. We appreciate all feedback to help us improve our service and products. I'm sorry again about the T-shirt size being out of stock, we are currently redesigning the range of T-shirts and they'll hopefully be restocked soon.
Kind regards,
The Alchemist x

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