The Alchemist Shop Reviews 113

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Got a birthday horoscope reading from the alchemist which I felt was a nice personalised touch from other birthday emails, and then there was the offer to purchase my horoscope print in its gothic sty... See more

Rated 5 out of 5 stars

James helped me resolve an issue with my order which was a birthday gift that I had ordered incorrectly. James resolved my issue so quickly and with such kindness that we decided to visit the alchemis... See more

Rated 5 out of 5 stars

Easy ordering and payment. Arrived really quickly. Lovely cocktail book just to read even if some recipes are a little complicated. If too difficult just read the wonderful recipes and then have a... See more

Rated 5 out of 5 stars

Everything from browsing online, to ordering and shipping and receiving was easy! The entire ordering experience was as simple as can be. The descriptions for the products were insightful. I ordered... See more

Company details

  1. Cocktail Bar
  2. Restaurant

Written by the company

The Alchemist is a cocktail bar & restaurant that celebrates molecular mixology, alchemy and craftsmanship. Celebrate our weird and wonderful products.


Contact info

4.8

Excellent

TrustScore 5 out of 5

113 reviews

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1-star

Asks customers to review

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Rated 5 out of 5 stars

Great item

Great item, present for my sons mum for birthday, excited to try some out on her birthday

September 14, 2022
Rated 2 out of 5 stars

The cocktails we liked wasn’t in…

The cocktails we liked wasn’t in there.I asked the bar tender before we ordered the book if they were there and he said they would be.

August 20, 2022
The Alchemist Shop logo

Reply from The Alchemist Shop

Hi Bridget,

Thanks for your review, I'm sorry to hear your favourite recipes were missing from our Cocktail Book.
We are constantly evolving our cocktail menu and therefore some cocktails on our menu are missing from the book.

If you want to contact me directly I'd be happy to share any secret recipes that you'd like to try at home. Please email me at shop@thealchemist.uk.com

Rated 1 out of 5 stars

Ordered and paid for 48 hour delivery…

Ordered and paid for 48 hour delivery but 8 days on still haven’t received it

September 2, 2022
The Alchemist Shop logo

Reply from The Alchemist Shop

Hi Hayley,

Thanks for your review and we're sorry to hear about your experience with delivery.

We can see that you placed your order on 26th August and your order was dispatched the same day on 26th August also. You would have received an email advising you of this with tracking details.

I have just checked your tracking and unfortunately, due to the Bank Holiday weekend and ongoing Royal Mail strikes, your package was delayed in their network last week and was finally delivered on 3rd September. We apologise for any inconvenience caused by this delay in delivery but unfortunately this is out of our control.

If you would like to discuss your experience further, please email us on shop@thealchemist.uk.com

Rated 5 out of 5 stars

James Hainsworth and Alchemist is fantastic

James Hainsworth is fantastic! I ordered a couple of the prints after receiving the first one I ordered as I loved it so much. Unfortunately, it did not turn up due to the Royal Mail deciding not to deliver it. James saw to it straight away and my lovely prints are on the way to me again. Thank you, James!

August 24, 2022
Rated 5 out of 5 stars

Alchemy Perfection!

Outstanding service from order to delivery. Communication outstanding: James expertly ensured boxes of treats were delivered on time for non- birthday surprise!

August 17, 2022
Rated 5 out of 5 stars

Lovely gift

I purchased the alchemist cocktail book for a gift. I had no idea what it would be like as there wasn't much to go by in the way of pictures on the website but the recipient loved it and it arrived really quickly too so I cannot fault.

August 8, 2022
Rated 4 out of 5 stars

Birthday present

This was bought as a birthday present for my daughter in law so not opened yet. Wish there had been more variety as she loves other cocktails when visiting Alchemist in Leeds

July 25, 2022

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