I have been with TXU literally for decades. I like that when I call with a concern, I can talk with a real person who is knowledgeable and professional (such as Kathya G. today). They always resolve... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm just starting my experience with TXU but so far so good! Being able to split the deposit made my move a bit smoother which was greatly appreciated! My move day changed suddenly just days before my... See more
I chatted with rep Angel Emmanuel today. Completely understood my situation & my family and took amazing and quick action. Awesome rep with great customer service skills, even provided me extra valuab... See more
I had to have a dental procedure done that unexpectedly cost a lot more than I was told, which I had to use the funds for my electric bill for. Representative Kathya G. really eased my families' worri... See more
Company details
About TXU Energy
Written by the company
More Texans choose TXU Energy to power their homes and businesses than any other electricity provider. Our customers count on us for plans that fit the way they live and work and to help them save with straightforward, price-protected rates. We’ll also help you use less electricity with our tips and tools, 24/7 service and support, bill assistance and more.
Plans That Fit Your Life
Our plans are designed to provide relief when you need it most. From free nights to solar buyback to cash-back plans, we’ll help you pick a plan that fits your lifestyle based on how you use energy. And you’ll never have to worry about hidden fees or fluctuating pricing.
Total Satisfaction Guarantee
Choose your plan with confidence, knowing you can test drive it for 60 days. If it’s not the right fit, we’ll help you find one that is – or you can switch for free.*
Mobile App
The TXU Energy app is the easiest way to see how and when you’re using electricity so you can make changes to save, set up helpful alerts, view and pay your bill and more.
Price Protect Promise
All our term plans come with our Price Protect Promise, meaning you’re shielded from rising wholesale power prices and unpredictable weather, so you can rest easy all year long.
Tips & Tools
We’ll help you use less and save more with tips and tools for every season and room in your home.
Plans That Fit Your Life
Our plans are designed to provide relief when you need it most. From free nights to solar buyback to cash-back plans, we’ll help you pick a plan that fits your lifestyle based on how you use energy. And you’ll never have to worry about hidden fees or fluctuating pricing.
Total Satisfaction Guarantee
Choose your plan with confidence, knowing you can test drive it for 60 days. If it’s not the right fit, we’ll help you find one that is – or you can switch for free.*
Mobile App
The TXU Energy app is the easiest way to see how and when you’re using electricity so you can make changes to save, set up helpful alerts, view and pay your bill and more.
Price Protect Promise
All our term plans come with our Price Protect Promise, meaning you’re shielded from rising wholesale power prices and unpredictable weather, so you can rest easy all year long.
Tips & Tools
We’ll help you use less and save more with tips and tools for every season and room in your home.
Contact info
6555 Sierra Drive, 75039, Irving, United States
- 866-278-4898
- shop.txu.com
4.7
Excellent
3K reviews
Replied to 26% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Billing question Chat support was very helpful with…
Chat support was very helpful with information I needed regarding my account. I've had txu at another address and they've always been helpful when I needed help or extention, or if I just had general questions. I love txu
June 10, 2025
Unprompted review
Diana Avila needs to have an award for…
Diana Avila needs to have an award for the amazing customer service she provided me with today!!!
June 7, 2025
Unprompted review
Kathya G was very knowledgeable and…
Kathya G was very knowledgeable and helped resolve my issue!
June 6, 2025
Unprompted review
Chatbot
I used the chat and they were able to handle my request in a couple of minutes. I was given a confirmation number and additional information should I have any questions.
June 6, 2025
Unprompted review
Angel V
Angel V. really helped me with my issue. They were very understanding and patient with me and I really appreciate it.
June 4, 2025
Unprompted review
Diana A
Diana A. Was able to help me today with some questions on my bill.She was very polite and offered me very useful information I appreciate her knowledge and help 😊.
May 30, 2025
Unprompted review
Kathya was helpful today with my…
Kathya was helpful today with my situation….was prompt and sincere and I appreciate it!!!
May 29, 2025
Unprompted review
I was concerned about a service…billing
I was concerned about a service interruption. I didn't know the end date beforehand. Kathya G. helped me with my questions. She made it easy and made me feel comfortable about asking. I hate being in such a situation, but she was understanding and assured me my account was fine. I've had to chat with the help center and call in the past, and I never get to talk to the same person. However, I've never had a bad experience with anyone there. I'm really glad I switched when my contract came due with the other company I had service with.
May 28, 2025
Unprompted review
I had a great experience with kathya
I had a great experience with kathya! She was extremely helpful and patient while assisting me with my issue with TXU. She listened to my concerns, explain everything clearly, and made sure my problem was fully resolved. I truly appreciate her professionalism and excellent customer service. Thank you, Kathya!
May 26, 2025
Unprompted review
Overpriced
Overpriced lies about their "solar days". Paid more with this company than anywhere else. Avoid if you have any actual options.
May 22, 2024
Unprompted review
Reply from TXU Energy
Ross - Your experience and feedback are important to us. Please email your account/contact info to TXUECares@txu.com.
Efficiency at its Best
Diana A went above and beyond to resolve my issue. I stay with TXU because of their professionalism and efficiency to resolve problems.
May 22, 2025
Unprompted review
My customer service agent
My customer service agent, Angel Vasquez was so awesome at tending to my concern. I truly appreciate their help.
May 16, 2025
Unprompted review
I was super nervous about requesting a…
I was super nervous about requesting a payment extension, but Angel V was very understanding and patient and explained how the process would work. Angel was able to assist me and it immediately dropped my stress level. I am very thankful!
May 16, 2025
Unprompted review
Reply from TXU Energy
Karen - Thanks so much for taking the time out of your day to review us. We're so glad to hear you had a great experience!
Kudos to Angel V !!!!!!
Kudos to Angel V for handling my issues promptly and effectively !!!
Angel V made sure to get all of my requests lined out and my need for service set for upgrades done and without hesitation
May 15, 2025
Unprompted review
Thank you Txu
Thank you Txu. An honorable mention must go to Lisa in Dallas. She is an Angel, she got my service back on. I apologize for my earlier post, my power was off so I didn't post A positive review.
May 14, 2025
Unprompted review
Angel V
Angel V. helped me with my account and truly made me feel that TXU Energy cares about me and my family. Thank you Angel and I appreciate your swiftness and kindness.
May 9, 2025
Unprompted review
Kathya G Thank you so much for…
Kathya G Thank you so much for understanding my concern and providing a solution for me!! Great customer service.
May 6, 2025
Unprompted review
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