Excellent experience with Vippe! 👍 My order arrived on time, the package was well prepared, and everything was exactly as expected. The prices are also very competitive. I highly recommend Vippe and... See more
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My latest order (a garden furniture set) had manufacturing defects. Customer service is very slow to reply to emails. They also sent the wrong return labels. Nearly a month later, the issue is still n... See more
Company replied
I’ve always been very happy with my purchases from Veepee. Great (big-name) brands at very attractive prices. Delivery times can sometimes be a bit long (Veepee waits until the sale has ended before d... See more
Company replied
I really like Veepee, it gives me access to brands and products that may have a bigger price tag and when you are new to a brand or product you may not want to spend full price. I have been buying at... See more
Company replied
Company details
Written by the company
Online shopping, popular fashion and lifestyle brands with big discounts, up to 70%. That's Veepee !
Contact info
Belgium
- shop.veepee.be
3.5
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My latest order (a garden furniture…
My latest order (a garden furniture set) had manufacturing defects. Customer service is very slow to reply to emails. They also sent the wrong return labels. Nearly a month later, the issue is still not resolved. I’m now hesitant to order from Veepee again, as they are not responsive enough for my liking — except when it comes to taking the payment
June 8, 2026
Unprompted review
Reply from Shop Veepee Benelux
Hi Marga,
Thank you for your feedback and we’re truly sorry to hear about your experience with your garden furniture set.
We understand your frustration regarding the defects, the delay in our response and the incorrect return labels you received. This is not the experience we aim to provide.
We are currently experiencing some delays in handling customer requests, which is why our response time may be longer than usual. However, please rest assured that we are doing everything we can to resolve your case as quickly as possible and to find an appropriate solution for you.
We sincerely apologize for the inconvenience caused and appreciate your patience in the meantime.
Have a nice day.
Kind Regards,
Sophie
Nike Air Max Dn for €50
Nike Air Max Dn for €50. Amazing deal and within 9 days on my doorstep. Recommended!
June 26, 2026
Unprompted review
Reply from Shop Veepee Benelux
Hi Joost,
Thank you for your enthusiastic review! 😊
We’re really glad to hear that you’re happy with your Nike Air Max Dn and that your order was delivered within just 9 days. That’s exactly the kind of experience we aim to provide.
We truly appreciate your recommendation and wish you lots of enjoyment with your purchase!
See you soon!
Kind Regards,
Sophie
The price was okay
The price was okay, and the package arrived in excellent condition.
June 24, 2026
Unprompted review
Reply from Shop Veepee Benelux
Dear Véro,
Thank you so much for your 5-star review!
Great to hear that you found the price okay and that your package arrived in excellent condition.
That’s exactly the experience we aim to deliver.
We hope to see you again soon on Veepee.
Kind regards,
Sophie
For the time being not satisfied
For the time being not satisfied. Purchased some items before and the experience was overall good, but now :
- I placed an order of 4 items ten days ago and received only one item
- the polo from the POLO brand was absolutely not acceptable when it comes to quality. The collar had several sewing mistakes...
Hope my message is heard.
Tom
June 19, 2026
Unprompted review
Reply from Shop Veepee Benelux
Hi Tom,
Thank you for your honest feedback and for taking the time to share it.
I’m really sorry to read about your recent experience, especially since your previous orders went well.
Receiving only 1 item out of 4 after ten days and then getting a POLO polo with visible sewing defects (especially at the collar) is absolutely not the level of quality or service we want to offer.
Could you please contact our customer service with:
- Your order number(s)
- A photo of the collar/sewing defect on the POLO polo
That will allow us to open/continue your file, correct the situation, and prevent this from happening again.
Your message is absolutely heard, and we’ll use your feedback to improve both our quality checks and delivery follow‑up.
We appreciate that you’ve been a customer before, and we’d really like to restore your trust.
Kind regards,
Sophie
Good product and everything was as…
Good product and everything was as described. Unfortunately, the delivery time was quite long, which is why I'm taking off one star. Otherwise, everything was fine.
June 18, 2026
Unprompted review
Reply from Shop Veepee Benelux
Dear Lara,
Thank you for your review and for the 4 stars!
We’re happy to hear that the product met your expectations and was as described.
At the same time, we’re sorry that the delivery time was longer than you’d hoped. That’s valuable feedback for us, and we’ll share it with our logistics partners to keep improving.
We hope to welcome you again soon, and we’ll do our best to offer you a smoother delivery experience next time.
Kind regards,
Sophie
I really like Veepee
I really like Veepee, it gives me access to brands and products that may have a bigger price tag and when you are new to a brand or product you may not want to spend full price. I have been buying at veepee for over 10 years and I don't remember ever having any issues.
June 18, 2026
Unprompted review
Reply from Shop Veepee Benelux
Hi,
Thank you for your 5-star review!
We're happy to see that you've been enjoying shopping with Veepee for over 10 years.
It's great to know that our offers have helped you discover new brands and products at attractive prices.
Your loyalty and kind words mean a lot to us, and we're happy to hear that your experience has always been a positive one.
Best regards,
Sophie
Delivery and service
The delivery went well and the package was carefully packed
June 16, 2026
Unprompted review
Reply from Shop Veepee Benelux
Hi Natascha,
Thank you so much for this 5-star review!
How lovely to read that the delivery of your order went smoothly and that your package was carefully packed.
Thank you for taking the time to share this feedback with us.
We wish you lot's of joy with your order and hope to see you again soon on the Veepee website.
If you have any questions, please don’t hesitate to let us know.
We are more than happy to help.
Enjoy a lovely day!
Best regards,
Sophie
Reply from Shop Veepee Benelux
Bonjour Juliette,
Je vous remercie pour votre les 5 étoiles et votre commentaire.
Notre service client a su répondre à vos attentes et j'en suis ravie !
N’hésitez pas à revenir vers nous si vous avez besoin d’assistance ou d’informations.
Cordialement,
Sophie
Hadn’t ordered for a little while
Hadn’t ordered for a little while, and they changed prices of shipment! I ordered 3 articles at the same time and I was to pay 3 times shipping costs!!! Unacceptable!!
June 1, 2026
Unprompted review
Reply from Shop Veepee Benelux
Hi Sabine,
Great to read that you’re back ordering at Veepee after a while.
I understand it’s not ideal if you weren’t aware of the changes in our shipping prices.
Indeed, we split the shipping costs per order/sale that you pay within the same shopping cart.
All costs are calculated automatically depending on the height, weight and/or number of parcels eventually needed for each item.
For example: if you order from 2 different sales, 2 parcels will be shipped and therefore the shipping cost can or will be automatically a bit higher.
As a guideline, the average delivery cost is € 4,99 for home delivery and € 3,99 for a pick‑up point.
For every extra item, the costs are split and divided as explained above.
Hopefully this information helps, Sabine.
If you have any further questions, don’t hesitate to reach out to us via the Help and contact page in your Veepee account.
We’re happy to help.
Wishing you a wonderful day!
Best regards,
Sophie
Solid for 15 years
Besides the fact that I could never afford some of the Brands retail...and now can!!, the customer service is excellent! I have rarely had to exchange anything and when I did it was accepted and the issue handled with empathy and generosity because I was late to return it.
VeePee is a very customer friendly Org and I have been enjoying them for over 15 years!!
June 8, 2026
Unprompted review
Reply from Shop Veepee Benelux
Hi,
Thank you so much for your wonderful 5-star review and for being a loyal member for over 15 years!
We're happy to hear that you've been able to enjoy our brands and that our customer service has consistently met your expectations.
Your kind words are greatly appreciated and motivate us to continue providing the best possible experience for our members.
Thank you again for your trust and loyalty over the years.
We look forward to welcoming you for many more great shopping experiences!
Best regards,
Sophie
A lot od diveristy of products
A lot od diveristy of products. Payment is a little bit confusi g me and amount of packages becosu i do order and then they put it in 3 packages and I have extra verzend kosten 🤷
June 2, 2026
Unprompted review
Reply from Shop Veepee Benelux
Dear,
It is great to read that you appreciate the diversity of products at Veepee.
I fully understand that you are getting confused by the payment and the number of packages, especially when one order is subsequently split into 3 separate packages, and you feel like you are paying extra shipping costs as a result.
That is frustrating, and I completely understand your reaction.
At Veepee, items are often shipped from different warehouses or sales locations.
As a result, one order can arrive in multiple packages.
However, shipping costs are calculated based on your order in your shopping cart at the time of payment, not per package afterwards.
I will clearly note your feedback, as we want to make the pricing structure and communication regarding it as clear as possible.
If you would like, I can look at your latest order in detail with you and explain exactly how the shipping costs are calculated.
Feel free to share your order number.
Sorry for the confusion regarding the payment and shipping costs, and for the inconvenience this has caused you.
Have a nice day.
Sincerely,
Sophie
No prior e mailbox sms warning when product will be…
No prior warning when product will be delivered
May 29, 2026
Unprompted review
Reply from Shop Veepee Benelux
Dear,
I am sorry to read that you are not entirely satisfied with your delivery from Veepee.
I fully understand your frustration when you don't receive a prior email, notification, or text message, and the delivery person suddenly shows up at your door.
That makes planning your day very inconvenient.
With many of our carriers, an email with a tracking link is normally sent as soon as your package has been shipped. Depending on the carrier, an additional email or text message sometimes follows on the day of delivery.
However, this can vary by carrier, and unfortunately, it can also happen that an email ends up in the spam folder or does not arrive properly at all.
Your feedback is very valuable: I will pass this on internally, because we want to make communication regarding deliveries as clear and predictable as possible.
If you would like, I would be happy to check for you how things went with your last order and which notifications were sent. That way, you will also have some more clarity immediately.
I am sorry that you did not receive a clear prior warning about the delivery, and for the inconvenience this has caused you.
Kind regards,
Sophie
Blames everyone else except admitting their own faults
I ordered 3 bed sheet sets, I couldn’t wait to finally have them, they said it would be delivered end of May.
I didn’t receive a confirmation email of my order, (and not in the spam box either) but I could find all the details in the app so I wasn’t too worried.
However today May 30th, still haven’t heard of my order, still no email from Veepee saying “your order will be delivered today” as all other online webshops do, I went looking into the app, when I tried to track the order, it said delivered but in a different location so I contacted the delivery company, and they said my parcel went back to sender.
And when I contacted Veepee, I received bullshit excuses, that they can’t send the package again. And that it is my fault due to using an Apple ID email.
So:
1. It is BULLSHIT that a package cannot be resent. If other stores can do it, then you can too.
And 2. The fact that you are also shifting the blame onto others for things going wrong is utterly despicable!
I have been working with the Apple ID email system for YEARS to protect my own email from being resold to third parties; I use it in ALL webshops where I make online purchases. From EVERY webshop, I receive an order confirmation on my Apple ID email without any problems, and several days later another email to let me know that my package will be delivered that day! And I am talking about an email from the webshop itself, NOT from the carrier as you are blaming them here! I also checked my spam folder and the emails weren't there!
I just sent a test email to that Apple ID email myself and received it without any problems!
The fact that you say that I have to change my email while YOU are at fault goes against the rights of the GDPR in Europe!
May 30, 2026
Unprompted review
Reply from Shop Veepee Benelux
Hi,
Thank you for taking the time to share your experience. I completely understand how frustrating and disappointing this situation must have been, especially when you were looking forward to receiving your bed sheet sets and were expecting delivery by the end of May.
I also understand your frustration about discovering that the parcel had been returned to the sender without having received the updates you expected. In a situation like this, it is completely understandable that you would have questions and feel let down.
Regarding the return of the parcel, I would like to clarify that unfortunately it is not possible for us to resend a returned package. Once an order has been sent back to the sender, our system does not offer the option to ship that same order again. This is not a decision made on a case-by-case basis, but a limitation of our order processing system.
We also suggested updating your email address because, based on our experience, communications sent to Apple ID relay email addresses can sometimes fail to arrive or end up in spam folders. This recommendation was not intended to place the blame on you, but simply to help prevent similar communication issues in the future.
I understand that this explanation does not change the disappointment you experienced, and I am sorry that this order did not go as expected. Thank you for sharing your feedback, as it helps us better understand how situations like this are experienced by our members.
Once again, I am sorry for the disappointment and frustration this situation has caused. Thank you for sharing your experience with us. We truly appreciate your feedback and hope to have the opportunity to restore your confidence in our service in the future.
Kind regards,
Sophie
2 orders 1day apart
The 1st delivery was within 10days, still waiting on my 2nd, ordered only 1day later...
Product was very satisfying
May 9, 2026
Unprompted review
Reply from Shop Veepee Benelux
Dear,
Thank you for your review and for sharing your experience with us. We’re very happy to hear that you were satisfied with the product.
At the same time, we completely understand how frustrating it must be that your second order has not arrived yet, especially since it was placed only one day after the first one.
In some cases, orders are processed separately or shipped through different delivery channels, which can unfortunately result in different delivery times. Of course, we would be happy to look into this further for you and help ensure your second order arrives as soon as possible.
Please feel free to contact us with your order number, and our team will personally check the status of your shipment and provide you with an update.
Thank you again for your patience and for your positive feedback about the product. We truly appreciate your support and hope to fully resolve this for you very soon.
Kind regards,
Sophie
Good quality and price, long deliverytime
Quality of the product as well as the pricing are good, Veepee informs you well on the delivery, only the delivery itself takes a long time. A bit too long in fact.
May 19, 2026
Unprompted review
Reply from Shop Veepee Benelux
Hi Nancy,
Thank you for your feedback!
We’re happy to hear that you’re satisfied with the quality of the products, our pricing, and the delivery updates.
We understand that the delivery time felt longer than expected, and we appreciate you sharing this with us.
Please note that you can always find the estimated delivery date in your shopping cart, so you’ll always know when to expect your items.
Kind regards,
Sophie
A perfect
A perfect, quick and competent support, thank you very much, highly appreciated.
May 18, 2026
Unprompted review
Reply from Shop Veepee Benelux
Dear Viktoriya,
Thank you so much for your kind feedback!
I’m very happy to hear that you had a perfect, quick and competent support experience with Veepee.
Your appreciation means a lot, and it’s great to know that our service met your expectations.
If you ever need anything again, I’m always here to help via our Help & Contact page.
Thanks again for your trust and your lovely words!
Kind regards,
Sophie
I got what I ordered at a relatively…
I got what I ordered at a relatively good price ( 25% cheaper than the brand's online store) it took more or less one month to arrive, which I had been warned about. So altogether, a good experience;
May 10, 2026
Unprompted review
Reply from Shop Veepee Benelux
Dear Cathy,
Thank you for your feedback!
I’m very happy to hear that you are satisfied with your purchase from Veepee and that you were able to buy the item at a good price.
I’m also glad that the delivery time was clearly communicated and met your expectations.
It’s a pleasure to hear that you had a good overall experience and that everything went smoothly.
If you have any questions in the future or would like to share additional feedback, I’m always here to help via our Help & Contact page.
Thank you again for your trust.
I look forward to welcoming you again soon!
Kind regards,
Sophie
The collor of the ordered sweater was not the good one.…
The collor of the ordered sweater was not a little bit, but much darker than in the photo. Additionally, it is annoying that you have to wait so long for your order that verification is no longer possible. Very disappointing, this first experience with Veepee
May 18, 2026
Unprompted review
Reply from Shop Veepee Benelux
Dear Rob,
Thank you for your feedback.
I’m sorry to hear that your first experience with Veepee was disappointing.
I understand that it is frustrating when the colour of an item differs significantly from the photos on the website.
I also understand that the longer delivery time was inconvenient, especially as it made it more difficult to check the item in time.
Please accept my apologies for the inconvenience this has caused.
To further assist you and find an appropriate solution together, I have sent you a personal message via your account to your email address.
Once again, I sincerely apologise for the inconvenience, and thank you in advance for your understanding.
Kind regards,
Sophie
I’ve always been very happy with my…
I’ve always been very happy with my purchases from Veepee. Great (big-name) brands at very attractive prices. Delivery times can sometimes be a bit long (Veepee waits until the sale has ended before dispatching the order), but it’s not a problem once you know that. I’d recommend it.
May 13, 2026
Unprompted review
Reply from Shop Veepee Benelux
Hello,
Thank you so much for your lovely 5-star review!
We’re happy to hear that you’re always happy with your purchases and that you enjoy discovering great brands at attractive prices on Veepee.
We truly appreciate your recommendation and your trust in Veepee.
Have a wonderful day.
Best regards,
Sophie
Great experience
Good brands and products, great prices, shipment was within the promised time frame, easy return process, return costs are now very low. Veepee has improved a lot, I look forward to my next purchase!
April 22, 2026
Unprompted review
Reply from Shop Veepee Benelux
Thank you so much for your great 5-star review, Erik!
We’re delighted to hear that you appreciate our brand selection, pricing, and improvements to our return process—including the lower costs.
It’s also wonderful to know your orders arrived on time and that you found returns easy.
Your feedback motivates us to keep making Veepee even better!
We look forward to seeing you again for your next purchase.
Best regards,
Sophie
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