Western Digital Reviews 87

They don't care about time and money of the regular people bc they don't need regular customers as they sell to data centers and larger clients. For them Regular people are just place holders.

The worst experience I've had online shopping in years.

It took them 2 months to cancel the order and refund me.

DO NOT ORDER FROM THIS COMPANY!! I Placed a $24.99 order and was charged that amount 2X then the next day was charged another $48?. I called and they never answered the phone. I e-mailed, they never responded. The following day I called again. Didn't answer. E-mailed again and my e-mail was blocked. BEWARE.... THIS IS A SCAM TO ORDER FROM.

Little over 2 months I got my replacement drive, I’ll update if anything happens to it.

I somehow order two of same item but reached out to cancel second one. They responded saying they were cancelling the one and refunding me the money. I was charged 7.50 but says refunded 7.00 lol
I hope I receive what I ordered. Or there's gonna be problems. I don't like to be scammed

My ordered was for $25.98, I had shipping protection of $3.99 and shipping off $5.99. I paid through PayPal and it wasn't until I proceeded with the payment it came out as USD, not AD. When the receipt from PP came it had a total of $43.15 USD, but what was taken from my credit card was $68.24 HK. Beware!!!

I ordered a tree ornament and it was a piece of junk. It looked NOTHING like the picture. It weighs a few ounces and I was charged $16.32 for shipping and handling, $1.14 for Insurance,$3.99 for shipping Protection ???? The item was only $13.00. The total came to $28.71. with a $5.73 shipping discount A total rip-off. It's so dark you cant even tell what the picture is supposed to be.

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Rating: (0 stars if I could)
Terrible service – item not received, and completely ignored

I ordered a product directly from the Western Digital website. The tracking shows it was delivered, but I never received it. No package, no delivery note, no contact from the courier – nothing.

I contacted their customer support, but received no response at all. It’s been several days now, and they are completely silent. This level of service is unacceptable, especially from such a well-known company.

Right now, I feel completely scammed. Not only did I not receive my item, but I also can’t get any help or explanation.

I strongly advise against ordering directly from their website. Just disappointment so far.

All SSD drives have problems. A WD 1 tb with metalic case, dead... changed because it had a "factory problem", the "new" one, also dead 6 month later...
I will stick to Samsung or Crucial from now on... I recommend you to do the same.

Ordered 2 x NMVe from WD/Sandisk UK on 04/12/24. UPS, after two notified delays, claimed doorstep delivery earlier than scheduled on 07/12. No sign of it and POD image provided a few days later is clearly not the delivery address. No signature shown as was required. Extensive and fruitless online communication with WD/Sandisk reveals they expect me to wait for resolution of their "legal case" with UPS. Obviously never heard of the 1971 Sale of Goods Act or the Consumer Rights Act, or more likely have every intention of ignoring their obligations. Their attitude seems that I am the one at fault. Although ordered, and invoiced from UK, I suspect that Amsterdam call the shots and couldn't care less. UPS in my experience never respond to these type of issues anyway, other than to maintain that they have delivered the goods correctly.

I registered an incident for a faulty adapter for my 12TB MyBook in October 2023. The adapter got extremely hot and we noticed an acrid burning smell in our office. Further investigation revealed the MyBook adapter was smouldering and the left hand side had melted. I switched the plug socket off and left the faulty adapter to cool down. It had melted so much that it had fused to the wall socket ! I reported the fault immediately to WD and they checked the warranty and agreed to send a replacement adapter. The operator explained that we would have to 'wait for the adapter which could take up to 3 months'. We are now 10 months later and WD have just been in touch to say that, as I have not contacted them to see where my replacement adapter is, they are cancelling the ticket and ending the claim. Really ?? This is no way to treat your customers WD. And, please STOP sending me your offers every week. Based on my experience and other son Trustpilot, I will make sure that I do not purchase WD goods in the future. It's such a pity to see a one decent company reduced to such awful customer support. The best advise that I can give other here on Trustpilot is DO NOT BUY FROM WESTERN DIGITAL.

This is a genuine review. Please please please do not purchase anything from Western Digital. You might be lucky to receive your goods. Refunds forget it. Long story short they don't refund you. Their RMA system is broken. Their customer support is shocking, they ignore emails. 1 month later no refund. I have clear evidence I have sent back my hard drive which runs like a sack of s**t. Please save yourself time and pain and shop with a decent company that shows their customers respect. I feel like I have been robbed. I think it's criminal that a company can operate like this in the UK.

Customer service is useless. Do NOT sign up their business account because they'll only offer you the most expensive price than a personal account for a product. They ask to refuse the package and reorder the product which is waste of time. No way to do price match.

Purchased a WD Black portable drive.
By far the best price online and delivery was within 2 days, what more could you want.

UPS lost my package, WD says there's nothing they can do except let UPS do a research as to where my package is and let them refund me if I'm lucky, in then days. So if I'm lucky I still won't have my order in a couple of weeks. What a trash way to deal with customers.

Terrible customer service.

On their live chat, they actually delete some of the messages you send them as well as generally not responding for a long time.

Sent items for refund, but been almost 2 weeks with no refund.

My son ordered the product twice and twice received back the money without any indication what went wrong. Well, then again, this is what you expect from Paypal.

I ordered the product again and now UPS lost the packet it seems.

All in all, if the UPS investigation concludes in 10 days we have waited for 20 days for naught.

So we ordered again, and now both packets arrived on the same day. I am -very- hesitant to send the duplicate packet back after reading the reviews below.

I am very disappointed in the ordering process and made this very clear to the (very friendly and helpful by the way!) customer support person (C.B.)

I will not order with them again. Unfortunately, the C50 is not (yet) sold anywhere else.

I have bought a WD_BLACK SN850X NVMe SSD from the WD online shop back in May. Still trying to get my money back after I returned it.
They provide a prepaid return label with UPS. The parcel got stuck at UPS point and I've been waiting for weeks now for the refund.
I have created a support ticket, someone answered after two days, and requested confirmation of shipment which I provided. Haven't heard from them since. Sent multiple emails.
The support ticket has been closed without resolution.
Amazon is the go-to-place for this type of purchases.

Honestly these are definitely the worst company out there, I bought a new hard drive for work for my laptop and they said everything was fine all shipped and that waited 3 weeks for it and in they end they sent me an email saying the part was no longer in stock so my order was cancelled, so I’ve had to postpone work again because of these a-holes and they won’t even offer a refund stay clear people🤦‍♂️😤

This has to be the **very worst customer service** I have received from a tech company. Bought a £200 Professional drive, which was part of their promotion, and fitted my needs perfectly. However, soon after using, the drive started to glitch, and failed to mount, even after numerous wipes - eventually it failed completely.

Went through usual online process of "tech support", finally obtained a return number, and paid to send back recored first class. That's over a MONTH ago, with no feedback or acknowledgment from customer service. Their online chat "service" simply reiterates that it is being 'processed', but absolutely nothing happens. They have refused to offer a refund, stating a replacement is out for delivery, but again **nothing received**.

I have since bought a new drive, and have been effectively scammed out of £200.