Shop Yooje Reviews 

164
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TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained about the extremely poor quality of the products received, describing items as cheap plastic or badly stuffed materials that failed to match promotional videos and descriptions. People also experienced severe frustrations regarding unhelpful customer support responses, long delivery delays, and major difficulties when trying to obtain refunds or return unwanted items. Some reviewers were happy with the supportive comfort provided by certain pillows, noting genuine positive benefits for their sleep, while others successfully received prompt refunds after changing their minds or obtained quick replacements for damaged deliveries.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality, as many reviewers report receiving... See more

Refund

Clients share ambiguous opinions on refund experiences, with some consumers reporting that they were offered... See more

Order

Consumers find order experiences to be mixed, as while some reviewers report successful purchases of items... See more

Return policy

People report negative experiences with return policy, stating that consumers must pay for return shipping... See more

Reviews shaping this summary

Rated 3 out of 5 stars

My pillows were not what I expected but correspondence with company was good, they were polite and I’m getting a partial refund and keeping the pillows

Rated 1 out of 5 stars

The product looked so convincing in the advertisement but when it finally arrived it was cheap and horrible. I will give it to my granddaughter as intended but with a warning that sparks from the toy... See more

Rated 1 out of 5 stars

Ordered an Antichoking device after seeing a Facebook article and advert and worrying about my granddaughter choking. It was not the genuine LifeVac and had a torn information sheet and what looked li... See more

Rated 1 out of 5 stars

Would give no stars due to the rubbish I received It was a choking pump face cover and it was a bin immediately toy . Absolutely do not order otherwise you will be sorry ! All stuff coming is no... See more


2.5

Poor

TrustScore 2.5 out of 5

164 reviews

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2.5

All reviews

(164)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I would not recommend this company

I would not recommend this company. The two bras I ordered were of inferior quality and bore no relation to the size I ordered. I took out a return insurance which was of no use whatsoever as they did not even give a return address and after paying £57.95 I was only offered £7 refund, and told to keep the items that were of no use to me. I feel though I have been scammed!

February 23, 2025
Unprompted review
Rated 5 out of 5 stars

Orthopedic bra

Great company answered my questions straight away and was polite and helpful and friendly I will use this company again good quality clothing as well

March 14, 2025
Unprompted review
Rated 2 out of 5 stars

Disappointing

Ordering was straightforward and I was kept up to date via email of expected delivery. Unfortunately the bra was a lot smaller than the size guide suggests and I was unable to use the bra. There are no returns information given with the item and the online information for returns is so long and not straightforward. It would cost too much to return so left with unusable item

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

A first class service given.

A first class service given. I ordered 2 bras and I was kept updated with my order progress. Sadly they weren't suitable for me and when I contacted the Company about returning them they responded very quickly and gave me brilliant options to help. I was allowed to keep the items and given a cah refund and voucher for my other purchases. An excellent service that I shall continue to use

March 14, 2025
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service

Bra's were ordered based on their weight guide and when delivered were way too small and not fit for purpose. Tried to return, Yooje offered £5 refund and to keep the bra's. Why would I keep the bra's which are too small. Also want me to pay additional sum for postage to send larger size. Will be contacting trading standards as this does not comply with UK trading laws.

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, the bras I ordered were to small I contacted customer service and they sent me the next size up which I received today. I am very pleased with the way they dealt with this. Well done to you.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Good costumer service

Ordered two bras which arrived quickly.The size of one was too big. The customer service was quick to answer and after paying an additional shipping charge, they said they will replace the bra.

March 4, 2025
Unprompted review
Rated 3 out of 5 stars

The bra I ordered was too small even…

The bra I ordered was too small even though I followed the weight guidelines suggested on the website. The company was very prompt and polite in responding to my concerns and immediately dispatched a larger size. However, I had to pay £13.50 for this additional service. They let me keep the previous bras. I would warn people to go for the much larger sizes than advertised. It may be the difference between small bodied Chinese people and large bodied Europeans. I don't know. I will find out when the new bras arrive.

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

The shoes look good

The shoes look good, unfortunately I ordered the wrong size. Yooje have been very prompt & helpful in trying to rectify my mistake. I look forward to receiving the shoes in the correct size.

February 21, 2025
Unprompted review
Rated 1 out of 5 stars

Wish I had looked at the reviews before…

Wish I had looked at the reviews before ordering this bra It is exactly as the other reviews. It is a complete con. The bra is made of very flimsy material very small (I ordered large) and it is impossible to send it back. They even had the cheek to charge £1.99 insurance for sending it. It's going straight to the charity shop

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from a reliable and well priced site

I placed my first order with Yooje last week and when I received it this week, the sizing of the shoe was not what I expected. I contacted customer care and they came back to me within an hour and advised on the process that I needed to follow to correct my problem. Great service from an understanding Supplier and one to be trusted for the future.

February 19, 2025
Unprompted review
Rated 1 out of 5 stars

The bra is rubbish

The bra is rubbish . None of mine fitted me and offered zero support . The support is garbage and the bras are way too small and don't fit properly and do not look like what is shown in the advert as far as posture is concerned. I wasted my money . It's a con

February 18, 2025
Unprompted review
Rated 1 out of 5 stars

TOTAL CON

TOTAL CON. The shoes they sent me were cheap rubbish and certainly not worth the money.
If you need to return anything YooJe makes it as difficult as possible. They try to dissuade you at every turn. Even though you are buying from a .uk address the return address is in China and you are totally responsible for all shipping costs - this is NOT covered by the "Return Insurance". The insurance appears just to cover the fact they will accept it if your item finally makes it back to China. A total con - do NOT buy from this company - you will regret it!
Use Temu or AliExpress instead.

February 9, 2025
Unprompted review
Rated 1 out of 5 stars

YooJe Bras are worse that rubbish.

YooJe Bras are worse that rubbish.
I bought bought 4 bras to take on holiday with me. They are cheap quality, unfit for purpose as they roll up when I raise my arms. They would only be suitable for a flat chested person as a pretty vest. I contacted the company to return them and am just being given the run around.

February 1, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam.
China based. Product of bad quality. Not working but also dangerous. No way to return products without hefty courier charges.

January 14, 2025
Unprompted review

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