Shopped with them for Quiet Some time Now!! Mostly and Majority of Shoes Ordered I Fell in Love The Collection by Azela Wang Designer This Shopping Time I Ordered some Denim Tennis and Let's just... See more
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Review summary
Created with AI, based on recent reviews
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Everything went smoothly from order until delivery. Although their size chart needs updating. According to measurements my pants should be a XL (12-14) I definitely could've sized up but the 1x (16-18... See more
Still haven’t gotten my order delivered. Still haven’t gotten a resolution on why it was damaged and unable to be delivered to me. It was my first time ordering from them too. They let me know there w... See more
Company replied
Shopping was easy, the shoes were well priced & beautiful. One star off because I ordered 5 pairs of shoes, and the two pairs of boots I wanted the most were under sized. I’m a perfect size 8 in mos... See more
Company details
Written by the company
AKIRA is a fashion brand known for bold, trend-driven pieces designed to express your individuality and attitude. From statement dresses and jackets to standout shoes and accessories, we offer fast-paced drops and high-impact style at accessible prices.
Contact info
United States
- shopakira.com
4.2
Great
6K reviews
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the clothes are so cute and good…
the clothes are so cute and good quality for the price
May 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
BAD CUSTOMER SERVICE
I WOULD NEVER ORDER FROM TOUR COMPANY AGAIN.THE SHORTS I ORDERED DID NOT FIT AND YOU DID NOT HAVE MY SIZE . YOU CHARGED ME 17.95 TO RETURN THEM. THAT IS CRIMINAL. I WILL SHARE THAT WITH EVERYONE I KNOW
May 7, 2026
Reply from AKIRA
Hi Rochelle,
Thank you for sharing your experience with us. Please note that shipping fees are non-refundable, and we charge $10 for returns if you choose to use our label. We review feedback like yours with the team to always look for opportunities to improve. Thank you for taking the time to share this feedback.
The person who assisted me was very…
The person who assisted me was very polite over email and understood my questions well. I was assisted quickly and this made me very happy. I appreciate all of your help with this issue.
May 15, 2026
I love these shoes
May 15, 2026
Still haven’t gotten my order…
Still haven’t gotten my order delivered. Still haven’t gotten a resolution on why it was damaged and unable to be delivered to me. It was my first time ordering from them too. They let me know there was only so much they can control. I chose to believe them.
May 14, 2026
Reply from AKIRA
Hi Tameca,
We see the same as you and sent you next steps to resolve this together. We have also reached out to the carrier to see why the order was marked as returned to sender.
Thank you for your patience and we look forward to your response.
AKIRA
Everything I ordered came fast and…
Everything I ordered came fast and their clothes look just like the pictures. I will be ordering from this company again 😘
May 14, 2026
Before I purchased delivery date said…
Before I purchased delivery date said May 28th. Once the order was processed they changed it to June 4th. I’m going on a trip and need it before that. Contact customer service and they are unhelpful like why lie about delivery date
May 22, 2026
Reply from AKIRA
Hi Jaida,
The confusion may be in the estimated date in the order page, please refer to the carrier tracking for the most up to date tracking information. Unless there is a major delay - you should have your package by next weekend.
If you need further assistance - please reach out and thank you for shopping with us!
AKIRA
My suit was ordered from the store and…
My suit was ordered from the store and received in a timely manner
May 14, 2026
Delivery was quick and and the product…
Delivery was quick and and the product is good quality
May 15, 2026
Fast delivery and good quality product
May 15, 2026
Shipment came in a timely fashion and…
Shipment came in a timely fashion and the clothes were great quality.
May 15, 2026
10/10
Shipping was quick and the shoes look exactly like the picture. Very comfortable, can’t wait to wear!
May 15, 2026
Like the look of the boot but the…
Like the look of the boot but the actual boot is not tapered and seems not made very well however I am going to take them to the shoe repair since it's fabric see if they can take the boot in around the calf .
May 15, 2026
My shopping experience was very easy I…
My shopping experience was very easy I really like the different unique styles .
May 21, 2026
I purchased an outfit for a photo shoot…
I purchased an outfit for a photo shoot fell in love with the material and how it fit had matching pumps pink to go with it just love Akiras clothing line I just made another purchase.
May 22, 2026
Easy to order
May 21, 2026
After 4 days i decided to return shoes…
After 4 days i decided to return shoes for a different style but store refused to refund back to my card and only choice i was given is to accpet store credit.
Even that credit came with no proof, no card, no return confirmation. Simply return products and walk out empty hand.
May 21, 2026
Reply from AKIRA
Hi Amber,
Thank you for sharing your experience with us - in store and online policies do differ. We would be happy to help you with getting the shoes back to us - just reach out to us at support@shopakira.com or visit the returns page directly: returns.shopakira.com
Thank you for shopping with us,
AKIRA
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