I have ordered pants from AM Apparel and when I tried them on they were way too small. So I wrote to the CS and requested either a refund or a replacement. They asked me to ship the pants back and the... See more
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Delivery was slow. 3 1/2 weeks. Did not return any of my emails. Finally was able to chat online with an agent. Never got a tracking number. Might look elsewhere for a similar jacket in future. Nice j... See more
This whole process was made so much better because of the fantastic communication from Dash. I ordered shoes for my sons senior prom and she was always available to update me on any delays and kept me... See more
I had bought some clothing and it didn’t look like the pictures from the website. I had contacted “AM APPAREL” for a refund, yet to had someone reply. It’s been 4 days since the delivery and the refu... See more
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Company details
Written by the company
An online fashion retailer committed to keeping your style alive with an affordable high-quality clothing selection for both men and women. From a collection of stylish jackets, ladies sets, jeans, handbags, and more, you will surely find something to fall in love with.
Contact info
1401 Greengrass Drive, 77008, Houston, United States
- (832) 998-8285
- info@shopamapparel.com
- shopamapparel.com
1.9
Poor
150 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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My experience with A. M. Apparel
I am writing this review about my experience with a.m. apparel I had a few problems in the beginning on my own and then they hooked me up with a person name James. He took me through the correct ways of placing an order and help me with every other situation I had without him I would not have made it but I was so glad he came along and help me with my situation I would always like to call James. To help me with any situation I would grade him at five thanks James.
December 9, 2021
Great product!
December 8, 2021
I really like this app quality …
I really like this app quality clothing is top notch and the service is great 👍 .thank I'll be purchasing more from you
December 6, 2021
I had an excellent experience with this…
I had an excellent experience with this company. Orders two pairs of very stylish shoes. Received my shoes and was very pleased with the shoes but got the wrong size. I contacted them and immediately processed a. Even exchange. The shoes are awesome. I like the style. I’m very pleased and will continue to shop here. Customer service is awesome as well. They are very professional and take care the customers. I’m very impressed.
December 1, 2021
Unprompted review
I ordered a leather jacket which looks like a vinyl parka
I ordered a leather jacket which looks like a vinyl parka without any look of leather and is poor-fitting to boot.
November 11, 2021
Reply from AM APPAREL
Hello Joseph,
Sorry to hear that the product quality did not meet your expectations. We sell different types of leather, including faux
Leather which the jacket was made with. The type of leather of the product is usually put in the product title. However we are happy to refund the product.
Regards,
Patricia L.
AM APPAREL
The website has nice clothes and…
The website has nice clothes and delivery was quick too. Only problem is that they sent a much, much larger size than requested (3XL instead of L). The T-shirt quality itself was good and everything, just oversized. I wrote an email to them and got a very quick response where I got an option to get a replacement or refund. I chose refund and got it within a day or two as well. Disappointed with the size, but at least the shop itself wasn’t a scam or anything and support resolved my issue quickly.
November 11, 2021
Reply from AM APPAREL
Hello Casey,
Thank you so much for leaving a feedback regarding your recent shopping experience with us. Please note that in the order confirmation and shipping emails we specify that the clothing tags may be different from the size you ordered but will most likely fit properly. For example if you ordered a size S, the item, especially tops may have a size L label but they actually fit like a regular size S. This is because we serve a global customer base and different countries may have different size units from those on our labels, so before items leave our warehouses, we convert them to the customer's country size standards to make sure the custiomers receives the products that fits them properly. We apologise that you received the items and they didn't fit like you may have wanted and we are willing to resend a smaller size. Please send us an email at info@shopamapparel.com.
Thank you for your understanding.
Regards,
AM APPAREL TEAM
Wrong sizes and cheap quality
Expected better quality for that price...I ordered 2 shirts and 1 long sleeve all in 3XL as it says true to size...got the wrong sizes for all 3 items.. 2 shirts came in 5XL and they definitely don't look like 5XL more like a L and I got one shirt in 4XL and seemed like a medium so that was really confusing i don't know what's going on with that.
November 9, 2021
Reply from AM APPAREL
Hello Ricardo,
Sorry to hear that the product did not meet your expectations. We will use your feedback to improve our services and products, please contact us to request a return and refund. We take customer satisfaction very seriously!
Regards,
John M.
AM APPAREL
TERRIBLE IT DOES NOT COME AS PICTURED…
TERRIBLE IT DOES NOT COME AS PICTURED ITS TOTALLY DIFFERENT
November 3, 2021
Reply from AM APPAREL
My name is Joh from AM APPAREL. Thank you for proving your feedback here on Trustpilot. We are sorry to hear that you received a different item than what you ordered. Sometimes, although rarely happens, there is a miscommunication between our warehouse systems and website system and customers receive a different item than what they ordered, when this happens, we are more than glad to resolve the problem. If you would like a refund, we are more than happy to offer that, or if you would like, we can resend the correct item. We emailed you regarding this, please reply to the email with how you would like to proceed.
EDIT: Hello Clayton, we have been notified by USPS that the correct item has been delivered. We hope we were able to solve the issues and please don’t hesitate to contact us if anything:)
Received my order on time
Received my order on time. Happy with my purchase.
October 18, 2021
Unprompted review
Excellent Choice
My order was exactly what I ordered and received in a timely manner.
October 15, 2021
i don’t have it
i don’t have it, its been 21 days since i ordered it, 7 days since the original arrival
October 11, 2021
Reply from AM APPAREL
Hello Nicholas,
My nme is John from AM APPAREL. We are sorry that you haven't received your package and it's been a while. Our standard shipping usually takes 7-10 days or less and while we do our best to get the orders to the customers as quick as possible, some things happen that are outside of our control, especially this holiday period as shipping demand is high, shipments are experiencing delays. We just introduced a new express shipping which should solve part of this problem. Again we apologise for the delay, and we will reach out to the shipping carrier for an update. You should expect an email from us in the next 1-2 days as we wait for a response from the shipping carrier.
Regards,
John M.
AM APPAREL
My only negative was that the order…
My only negative was that the order took forever to arrive and I didn't receive any tracking info, until I asked for it and tracking info should be automatically given.
October 10, 2021
Reply from AM APPAREL
Hello Richard,
My name is John from AM APPAREL. Thank you so much for your review and feedback, we work hard to make sure our customers are happy and satisfied with their purchases. For the tracking information, the tracking number is automatically email/text to the customer as soon as the package ships. I see that we emailed you the tracking info on the 24th of September, sometimes the emailed are sent to your junk folder so I would recommend checking there as well when looking for tracking information. We understand that some orders are taking longer than usual to be delivered, this is because shipping carriers are experiencing delays due to the current surge in shipping demand during the holidays. We just introduced a new express shipping which is faster than the standard shipping. We hope you will consider purchasing from us again and if you have any issues, please don't hesitate to contact us.
Regards,
John M.
AM APPAREL
you cancelled my order with no…
you cancelled my order with no explanation as to why.
September 30, 2021
Reply from AM APPAREL
Hello Mariah,
We are sorry to hear that you had a bad shopping experience with us, while we work hard to make all our customers happy, it doesn't always go like intended. Upon checking your order, I see that our team sent you an email 24 hours before the order was cancelled, the email was detailing that the item had run of stock in the color you picked, and it also gave you available color alternatives in that email, we waited to for 24hrs for a response from you but we received nothing, that's why the order was automatically cancelled. We take customer satisfaction very serious and we would appreciate it if you can reach out to us incase you have any further concerns or questions.
Regards.
Love everything I ordered.
Great app, had a great shopping experience. Love everything I ordered.
September 26, 2021
Unprompted review
I had bought some clothing and it…. Isn’t something that would suit me.
I had bought some clothing and it didn’t look like the pictures from the website. I had contacted “AM APPAREL” for a refund, yet to had someone reply.
It’s been 4 days since the delivery and the refund policy says it must be returned 14 days from the delivery date. To me it seems like “AM APPAREL” might try to wait till the 15TH day to respond.
September 25, 2021
Reply from AM APPAREL
Hello Jason,
We are sorry to hear that you had a bad shopping experience with us. We got your return request, and our customer support team reached out to you on the 22nd, a day after you sent the return request, if you have not received the email, please check your spam folder, we will have someone follow up on the email in case you can't locate it. The email should be coming from info@shopamapparel, or support@shopamapparel.
Thank you.
It has been 3 days past the delivery…
It has been 3 days past the delivery date that I should have received my order. I sent an email requesting where my package/order is and no response from anyone.
September 10, 2021
Reply from AM APPAREL
Hello Drewsay, we are sorry that you haven't received your package, I had one of our customer support represantatives email you about this issue. We take customer satisfaction very serious and we will do everthinhg in our power to make sure you have a positive shopping experience with us. If you haven't received our email, please check your spam folder, or contact us at info@shopamapparel.com Thank you
I am one of the people who encourage…
I am one of the people who encourage buying from your site for ease, quality and good treatment, regardless of the upscale style, beautiful products, high taste and fantastic prices.
September 5, 2021
Great quality Product
Great quality Product. Fitted perfectly and excellent customer service. Highly recommended fashion retail company with great pricing.
September 2, 2021
Unprompted review
wrong size i ordered medium got an XL
September 1, 2021
Reply from AM APPAREL
Hello Mackenzie, I had one of our customer support represantatives email you with about this issue. We take customer satisfaction very serious and we will do everthinhg in our power to make sure you have a positive shopping experience with us. If you haven't received our email, please check your spam folder. Thank you
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