*** Do not trust this company *** they…
*** Do not trust this company *** they took my money and never delivered the items. Really poor customer service and I’m now £30 out of pocket. Rip off *****
June 3, 2025
Unprompted review
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Company details
Written by the company
In a world that’s thriving with young entrepreneurs and ambitious working professionals, we’re committed to creating a movement where proper sleep is recognised as the foundation to success. We exist to empower you to build good sleep habits and to unlock your full potential. Because no productive day begins with a bad night's sleep.
Contact info
United Kingdom
- info@shopawakn.com
- shopawakn.com
3.2
Average
9 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Don't buy
I bought the eye mask with the integrated padded eye area. My eyelashes were still hitting the mask and the density of the padded area around the eyes leaves lines on my face, by morning time.
Awful - of I hadn't already cut extra padding out, to allow for my eyes, I would have returned this.
December 27, 2024
Reply from awakn
Hi Jan,
Thank you for your feedback and for giving our sleep mask a try. I’m really sorry to hear it wasn’t quite the right fit for you. At awakn, we understand that everyone’s needs, facial shapes, and expectations are different — and while our mask works well for many, it’s not always perfect for everyone.
We always aim to respond to reviews promptly, but we wanted to take the time to connect with you directly and work through a resolution before posting here. I’m glad we had the chance to do that, and I hope the outcome has helped leave things on a more positive note.
Our 90-day satisfaction guarantee is in place to make sure every customer can try our products with confidence and feel fully supported throughout.
Thanks again for your honesty — your feedback is incredibly valuable as we continue to improve.
Warm regards,
Adam @ awakn
Hosted a competition on Instagram to…
Hosted a competition on Instagram to get more followers but never announced the winner. Found it very strange.
I’ve read your reply thank you. I saw that Instagram story when you posted it, however, it wasn’t reshared from anyone’s account nor does it tag the account that won/posted that photograph.
October 31, 2024
Unprompted review
Reply from awakn
Hi Molly,
Thank you for sharing your concerns about our competition. We truly appreciate your feedback and want to address this properly.
The competition winner was announced on Instagram Stories on 1st November 2024, and we also reshared the winners’ story after they received their prize on 7th November 2024.
We apologise if this wasn’t clear or if you missed the announcements. To improve transparency, we’ve now added a Competitions highlight reel to our Instagram page for this and any future competitions we run.
If you have any further questions or concerns, please feel free to contact us at info@shopawakn.com. We’d be happy to share more about how we run our competitions to ensure complete fairness and clarity.
Your feedback helps us grow, and we’re grateful for the opportunity to improve.
Best regards,
Adam & Claire @ awakn
Blocks out everything
Ordered and came quickly, had a slight issue with delivery which was my fault and the customer service team sorted it really quickly.
The mask itself is great, so comfortable and blocks out everything... even a lot of noise! really happy with it
July 25, 2024
A must for your bed time
This product is fantastic, not only is it comfy , provides true blackout, it also protects my hair during the night . This eye mask is like a night time spa treatment . It’s a must for your bed time routine .
July 29, 2024
This is the best mask
This is the best mask. Beautiful quality and gives me a restful luxurious cover fitting perfectly. My eyes and face feel rested and restored. Use it for sleep or a power nap feeling I can switch off from the world.
Fully recommend it.
Thank you awakn
July 4, 2024
Lovely brand, luxury sleep mask!
Lovely new brand that I discovered on instagram! Better than any sleep mask I’ve tried previously. The eye mould is so well designed! I emailed the company with some questions before I purchased and they were really helpful and attentive. Great product, great customer service
May 31, 2024
Unprompted review
Amazing product which has transformed my sleeping habits
The Awakn sleep mask has helped me get into a much deeper sleep. I am used to my body clock waking me up same time everyday, annoyingly at weekends too. With the Awakn mask, I've been able to sleep in and I'm feeling much more rested.
Life changing.
May 10, 2024
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