Boldr Reviews 130

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the products, finding them effective for heating and making homes comfortable and efficient. People appreciate the quality and durability of the items, noting they are well-packaged and easy to set up, often working as advertised. The customer service is frequently praised for being friendly, professional, and providing quick, helpful responses, even assisting with installation hiccups. However, some people were dissatisfied with the customer support, citing slow responses, limited availability during evenings and weekends, and a lack of follow-up on inquiries. There are also concerns regarding the user experience, with some finding the app interface difficult, experiencing failed device pairing, and issues with product functionality like temperature settings or Google Home integration. A few customers also mentioned that the product did not heat as effectively as expected, leading to disappointment and the perception of wasted time and money.

What people talk about most

Product

Clients share positive opinions on product, with many expressing satisfaction with their heaters, describing... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers expressing significant... See more

User experience

Consumers find the user experience to be ambiguous, with many praising the ease of installation and setup,... See more

Quality

Reviewers mention positive feedback about quality, with many finding the product nicer than expected and... See more

Response time

Users describe ambiguous interactions with response times, with some customers praising the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The back of our house has been cold every winter. These heaters placed strategically have definitely helped keep this area warmer and more comfortable. The forced air heat seems to be coming on a bit... See more

Rated 5 out of 5 stars

As a mom and homeowner, the Boldr Klima Smart Thermostat has been amazing for our family. It not only lets me monitor energy use and AC performance, it lets me set smart automations, create comfort z... See more

Rated 5 out of 5 stars

Good supplemental heat I have had less expensive panels in the past. Worked fine, but much less attractive than the Kelvins I recently purchased. These are heavy, so support them well when hanging. B... See more

Rated 5 out of 5 stars

I've had a great experience with Boldr. I was a bit hesitant at first when reading some of the reviews here, although so far so good! The customer support team has been quick to answer any questions I... See more


Company details

  1. Home Automation Company

Written by the company

A producer of energy saving and intelligent home climate products.


Contact info

3.7

Average

TrustScore 3.5 out of 5

130 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

DO NOT BUY THESE PRODUCTS

DO NOT BUY THESE PRODUCTS! The heaters I bought don’t work, there is no customer service or they don’t reply, and they have seemingly changed their brand to escape the last scam.

January 19, 2023
Unprompted review
Rated 1 out of 5 stars

Total sham- bought a Kelvin heater from…

Total sham- bought a Kelvin heater from these guys and it simply did not work. The heater never heated up, and when I reached out to support to get help troubleshooting, they ghosted me. What a waste of money.

I tried leaving an official review on their website, but they only allow "approved" reviews to show up there. Can't help feeling taken advantage of.

December 12, 2022
Unprompted review
Rated 1 out of 5 stars

Overpriced scam product wholesale

The FARA heater is an overpriced product, originating from all the same bad quality manufacture, despite the fact being very much non-compliant with current energy politics. The sales company behind it was found to be a classic drop shipping wholesale supplier, hiding behind anonymous registrars.
Stay away.

November 30, 2022
Unprompted review
Rated 1 out of 5 stars

The Boldr Kelvin simply doesn't work

The panel itself gets extremely hot, burning hot, to the point where you will scald yourself if you touch it for more than a couple of seconds. The room however, does not get warm.

I bought a large Boldr Kelvin, and positioned it to the left of my desk with a clear line of sight, so I could have the panel heat me directly. Even on the maximum boost of 40 degrees celsius, left on for the entire day, I could not feel much of the heat from the panel, and the ambient room temperature increased by only a single degree, which frankly, is as likely to have been a change to the outdoor temperature..

My room is not especially big, less than 4x3 metres with ceilings of 2.3 metres. I have run tests over multiple days and nights to see whether the panel makes any difference to the room temperature, and unfortunately it does not. I ran the panel during the course of a night and it nudged the room by 0.5 degrees C - an imperceptible change.

As a product sold as a heater this is obviously beyond disappointing. I have emailed tech support to see if they could help troubleshoot, but they have not replied in days after asking for my room measurements. Don’t buy, go get a Dyson heater instead.

PS: I tried leaving this as a verified review on Boldr as they invited me to do so, but their website doesn't let you post one.. a little suspect.

December 7, 2022
Unprompted review
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