Comfort RepublicReviews 

80
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I was very happy with these, wanted to buy another 6 pack as the ones I bought 2.5 years ago are starting to rip. But as many here disappointed to find out they're no longer operating. For everyone... See more

Rated 5 out of 5 stars

After enjpoying their eyecatching ad campaign on FB for a few months, I decided to try their boxer briefs. I ordered the seven day pack and received the shipment in less than a week. I've found the... See more

Company replied

Rated 2 out of 5 stars

Ordered the new (Apollo+) Boxer Briefs + Fly - Stripes Collection. Unfortunately, the fabric used was just a cheap printed on stripe pattern instead of a woven/knitted pattern and the end result was a... See more

Company replied

Rated 5 out of 5 stars

I took advantage of the promo that gave a couple for free, because I always wanted to buy them but at first I was hesitant about the cost. I can say they are sensational! Very soft and comfortabl... See more

Company replied

Company details

  1. Underwear Store

Written by the company

Finding a pair of undies that fit right not only on your waist but also with the environment can be quite the task. We at Comfort Republic strive to make sure that our underwear has not only a chafe-free zone but is also environmentally friendly!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

80 reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

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4.4

All reviews

(80)

1 review in the last 12 months

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Rated 5 out of 5 stars

Excellent company and excellent…

Excellent company and excellent product. It’s all I wear now

September 21, 2021
Unprompted review
Comfort Republic logo

Reply from Comfort Republic

Hi Derek! Oh my, what an excellent review as well! Thanks a mil! We shall keep up the momentum!

Rated 5 out of 5 stars

Great sets of boxers

Great sets of boxers.
So very comfortable.
Being a truck driver it’s hard to find a good pair that won’t ride up. These are officially the best boxers I’ve ever owned. And they fit perfectly.
Never did I think I would fall for an Instagram ad but I did and I’m so happy

Cheers
Sean G

September 20, 2021
Unprompted review
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Reply from Comfort Republic

Hi Sean! We feel so happy to hear this! Trust that we will continue to strive and give our best for our customers! Thank you for this great review!

Rated 1 out of 5 stars

Size is very inaccurate

Size is very inaccurate. Needed to return. Was informed by the company they required photos and my waist size. Informed them my waist size was not their concern and received no response. Extremely dissatisfied with the product and the customer service!!

September 18, 2021
Unprompted review
Comfort Republic logo

Reply from Comfort Republic

Hey John ,

Thank you for sharing your experience with us. We apologize for any mishaps or blunders that occurred during the whole process and we would love to be able to make it up to you!

Let us make up for this - you are welcome to get in touch with any of our Customer Happiness person at hello@shopcomfortrepublic.com regarding this and we'll try our best to assist you further!

Cheers,
Comfort Republic


Rated 5 out of 5 stars

Great pair of underwear

Great pair of underwear, good fit, don’t ride up and plenty of room where it’s needed most.

September 17, 2021
Unprompted review
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Reply from Comfort Republic


Hello Joe,


Thank you so much for this great 5-star review! We’re delighted to hear that you love Comfort Republic just as much as we do!

We constantly strive to provide outstanding service and products to our customers. I’m glad that somehow, we managed to reach your level of expectations towards us.

Let us know if you have any further inquiries or need any assistance - our team's always available to lend a helping hand. You could get in touch with any of our customer service personnel at hello@shopcomfortrepublic.com regarding any questions at all and we'll try our best to assist you further.

Cheers,
Comfort Republic

Rated 4 out of 5 stars

Great underwear, maybe a little delicate

I ordered the 7-Day pack and these are undoubtedly the best underwear I’ve ever owned. The only downside is that after the first wash one pair developed a hole in the leg. Apart from that these underwear are outstanding and well worth trying out.

September 17, 2021
Unprompted review
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Reply from Comfort Republic

Hi Ryan! Thank you so much for your kind words! We are truly sorry for the concern mentioned. Kindly reach out to our email hello@shopcomfortrepublic.com and our team can assist further. Till then, take care!

Rated 1 out of 5 stars

Xl to tight and I m not a big guy

September 16, 2021
Unprompted review
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Reply from Comfort Republic

Hi Bruce! We are so very sorry for the sizing issue! We can assist you with an exchange. All you will have to do is to send us an email at hello@shopcomfortrepublic.com and our team will be happy to assist you with this.

Best,
Comfort Republic~

Rated 5 out of 5 stars

Great Costumer Service

Ordered 5 pairs. Size wasn’t right for me, but I communicated with them and Adam was a big help and a great personality. I returned all pairs and got them replaced without any extra cost and this whole thing was done very quickly!

September 15, 2021
Unprompted review
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Reply from Comfort Republic

Hello Mohamed,

So glad you had a great experience and love our products! Thank you for your 5-star rating. We hope to continue impressing you with our amazing service!

Cheers,
Comfort Republic

Rated 1 out of 5 stars

I tried to follow their 100%…

I tried to follow their 100% satisfaction guarantee because I was not happy with the fit. They responded to my email and only gave me a 10% discount back and blamed my “body type” as the reasoning for it. Extremely poor customer service and business practices!! They cannot follow their own policies for their guarantee!!! Buyer beware!!!

September 9, 2021
Unprompted review
Comfort Republic logo

Reply from Comfort Republic

Hi Andrew! We are truly sorry for the experience rendered towards you. Trust that we are working hard on improving our services rendered to our customers which included relooking into certain policies in placed. Once again, we truly apologise for this experience.

Rated 1 out of 5 stars

OK underwear. Unethical review collections :(

It's too bad they have to resort to unethical review rating collections....

This layout does some great marketing on social, which is how I ended up purchasing a 3-pack from them. They also do some shady digital marketing.....

If you haven't already noticed, if you try give them a 1, 2, or 3 star rating from their email campaign (post order) titled "Let us know your thoughts on your Order #????" you are sent to a page that doesn't allow you to provide a rating. For digital marketing this is a really sh#tty practice. They used to have a reviews page that only showed ratings above 3 stars, but it appears they removed it. Now you only get sent to their Facebook page, but you can't leave a review there.

Go to your email, search for your review request and see for yourself.

Their underwear is OK for boxer briefs. If you don't wear pants they won't ride up...just like they advertise.

September 9, 2021
Unprompted review
Comfort Republic logo

Reply from Comfort Republic

Hi Cavelli,thank you for sharing your experience with us. We apologize for the blunder that occurred. Trust that we will be looking into this matter to ensure our services rendered improves in time to come. Once again, our sincerest apologies.

Rated 5 out of 5 stars

Worth the $ & timely delivery! I'm hooked!

After enjpoying their eyecatching ad campaign on FB for a few months, I decided to try their boxer briefs. I ordered the seven day pack and received the shipment in less than a week.
I've found the boxer briefs extremely comfortable: they don't roll up my thighs, the waist remains flat & doesn't cut under my gut, and the Infamous Chicago Groin Rot no longer exists! My crotch is cool, comfortable, well-vented, and remains fresh ALL day!

September 3, 2021
Unprompted review
Comfort Republic logo

Reply from Comfort Republic

Hello there,

Thanks for your fantastic review! Our team here at Comfort Republic appreciate you being a supportive customer and we’re so grateful for the trust you’ve placed in us. I hope we keep exceeding your expectations.

Looking forward to having you again soon!

Cheers,
Comfort Republic

Rated 1 out of 5 stars

The worst ever customer service you…

The worst ever customer service you could ever have! The products with serious defects! I sent emails and have FB chat, but no response! They said email team and FB chat team are two different team! What the hell you guys do not have a customer service phone number? I sent the pictures of the defective products, but they said they need more clear picture! What the fxxk? those are the best pictures I can take, but they just have very ridiculous requests! They are playing the games, and finding excuse for not doing anything for their defective products! I do not give a fk on how your manufacture team do their job. It is your fault to send defective products to me! Please do your job in an honorable way! Either send me the refund or send me replacement! STOP your racist behavior on this! STOP your ASIAN HATE! STOP playing games!

August 27, 2021
Unprompted review
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Reply from Comfort Republic

Hi ZZ, we are truly sorry for the hassle that has occurred. Trust that we are working hard on improving our services rendered to our customers. In terms of the defective products, the process is thorough as we would have to convey and inform our manufacturer on this issue as we take it seriously to ensure our products that get sent out are of good quality. Thus, when this happens, we try our best to get the info we need to ensure our products do not fall through the cracks in the future with production. We truly appreciate your patience throughout.

Rated 1 out of 5 stars

Customer service is horrendous

I ordered three pairs and paid for express shipping. Order number crg#8327. It was sent via fedex and as soon as it hit the fedex depot there was missing paperwork. It was sent back and another order was shipped out. Order number crg#8511. This one was shipped out the same day that the original or was received back at the warehouse. The new order was held up at the fedex depot again for missing paperwork. It was shipped back to the warehouse. I have been emailing them from the beginning. I received an email stating that the problem had been escalated and I would hear back the next day. I waited and got no reply. Three days have now gone by and still no response. Now I am out the money, did not receive my order and they won’t reply. All I can say is at this point I would not recommend ordering especially if you are in Canada. I will be investigating more to see if the company is legit or fraud to scam people out of money.

August 27, 2021
Unprompted review
Comfort Republic logo

Reply from Comfort Republic

Hi Shaun, we are truly sorry for this whole ordeal as at times, we face certain hiccups with our fulfilment side of things. Trust that we are working on resolving this issue with our logistics team. This is a problem that has just been highlighted to us as well as of recent times, trust that we want to get your items to you and will continue to liaise with you via email on this matter.

Rated 5 out of 5 stars

First time customer, I'll definitely be back

I had purchased five pairs of trunks but realized that even though the material felt great, I should have bought a size larger. The customer service person I spoke with (Adam) could not have been more helpful, and was able to get me on track to exchanging them for a size that felt more comfortable. The new ones arrived and feel just as great as promised. I was already happy with the product, but the customer service experience sealed the deal for me. This was money well spent, and I look forward to buying more.

August 20, 2021
Unprompted review
Comfort Republic logo

Reply from Comfort Republic

Hello there!

We are so glad that you took the time to share your honest opinion about our products and services. We constantly strive to provide outstanding service and products to our customers. I’m glad that somehow, we managed to reach your level of expectations towards us.

Let us know if you have any further inquiries or need any assistance - our team's always available to lend a helping hand. You could get in touch with any of our customer service personnel at hello@shopcomfortrepublic.com regarding any questions at all and we'll try our best to assist you further.

Rated 3 out of 5 stars

The trunks are decent

The trunks are decent, but I wonder if they are worth the price. I found the sizing to be a bit off with less room in back that I anticipated.

August 15, 2021
Unprompted review
Comfort Republic logo

Reply from Comfort Republic

Hi Gerard! We are truly sorry for this to have happened! Kindly send us an email at hello@shopcomfortrepublic.com with your order number so our team can assist you further with this matter. Till then, take care!

Rated 2 out of 5 stars

I was extremely excited to try these

I was extremely excited to try these, however they ride up my crotch constantly.

August 7, 2021
Unprompted review
Comfort Republic logo

Reply from Comfort Republic

Hi Dune! We are truly sorry for this to have happened! Kindly send us an email at hello@shopcomfortrepublic.com with your order number so our team can assist you further with this matter. Till then, take care!

Rated 1 out of 5 stars

Order never arrived

Order never arrived ! They promise to fix the problem but 3 weeks later still no refund or package !

August 4, 2021
Unprompted review
Comfort Republic logo

Reply from Comfort Republic

Hi Xavier, we are truly sorry for this whole ordeal as at times, we face certain hiccups with our fulfilment side of things. We have reached out to you via email to address this concern. Kindly check your inbox :)

Rated 1 out of 5 stars

Not comfortable

Not comfortable. Not soft. Doesn’t fit well. ZERO room for your ‘junk’. Tag on inside of waistband. Returned immediately.

July 15, 2021
Unprompted review
Comfort Republic logo

Reply from Comfort Republic

Hey James, we are truly sorry for not meeting expectations. We will be more than willing to assist you with this matter as we value honest feedback such as yours. In regards to the tag, we are working towards removing it for good. Let us make up for this - you are welcome to get in touch with any of our Customer Happiness person at hello@shopcomfortrepublic.com regarding any questions at all and we'll try our best to assist you further!

Cheers,
Comfort Republic

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