I'm positively surprised! Macbook M5 arrived 6 weeks after order exactly on time with shipping estimate. Product was brand new, all specs were as expected and it was a good price. I will use them agai... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had to cancel a first purchase as the delivery was delayed and I didn’t get enough detail of the cause to wait. After a colleague convinced me to try it again, delivery came on time, apart from SE... See more
Company replied
Im overall satisfied for having a less than 48H delivery at Barcelona's office even though the SMS I received had inaccurate hours. I also believe that the 9€ transportation charge was unnecessary gi... See more
I bought an iPhone 13 for my daughter and the whole process was very easy. The best part though was the delivery, we paid for a non urgent delivery (after Kings day in Spain) and we got the iPhone... See more
Company details
Written by the company
Shop Duty Free es tu tienda online especializada en productos Apple con los mejores precios en MacBook, iPhone, iPad y más. Ofrecemos garantía oficial, envíos rápidos y pago seguro en toda España. Nuestro compromiso es brindarte la mejor experiencia de compra con atención personalizada y precios imbatibles. ¡Compra hoy y disfruta de la tecnología Apple al mejor precio!
Contact info
Alt de Gironella, 11 - 5, 08017, Barcelona, Spain
- 931710480
- info@shopdutyfree.es
- shopdutyfree.es
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super recomendable me a encantado…
Super recomendable me a encantado gracias gracias y gracias
April 1, 2024
Had a bad experience to be honest
Had a bad experience to be honest, bought a 2.5k euros Macbook Pro laptop, that stopped working 4 months after buying it, in the apple store they didn't change it they just repaired it and now right after warranty is gone, It stopped working again, all of this is internal issues of the laptop, never got a scratch, hit or anything, I'm really disappointed that it lasted less than 3 years... + recently decided to buy an iphone 15 and it's also giving problems of overheat, so either the products came with issues or Apple is just bad.
March 4, 2024
Unprompted review
Reply from ShopDutyFree
Lamentamos profundamente oír acerca de su experiencia. En Shop Duty Free, nos comprometemos a ofrecer productos de la mejor calidad. Sentimos mucho que los productos Apple que adquirió hayan presentado dificultades. Le recomendamos comunicarse directamente con Apple, ya que ellos son los más capacitados para resolver cuestiones técnicas con sus productos. En cualquier caso le recordamos que usted tiene 3 años de garantía con nosotros, para los cuales debe contactar a través de la cuenta con la que hizo la compra.
Todo perfecto...
At first I was a bit hesitant to order a M3 MacBook here. But 4.7 in Trust pilot rating made me go ahead anyway. The prices they have are really great and delivery came one day before schedule by SEUR. The computer was brand new and everything worked perfectly. I can recommend this site for apple purchases and I will come back for an iPhone later this year.
February 19, 2024
Unprompted review
Arrived before than expected
Arrived before than expected. I am completely happy with these guys. No damage at all, and super super prices. 5 stars for you :)
December 31, 2023
Compra Perfecta
Compra de un Macbook Pro 14.
Perfecto, económico y entrega súper rápida.
100% recomendable
December 27, 2023
Unprompted review
Box arrived unsealed
Box arrived unsealed, mobile device unprotected.
Unbelievable and unacceptable on a 1650+ euros purchase (iPhone 15 Pro Max 1 tb).
Waiting for an answer after 3 mail wrong addresses that you gave to me...
December 31, 2023
Reply from ShopDutyFree
Primero que nada, lamentamos sinceramente la situación con su pedido y entendemos la insatisfacción que esto ha causado. La calidad y el cuidado en el embalaje de nuestros productos son normas imperativas para nosotros, y nos disculpamos si su experiencia no estuvo a la altura.
Estamos haciendo todo lo posible para recoger inmediatamente el pedido en cuestión y enviarle un nuevo dispositivo.
Compra MacBook Pro M3 16Nov
Pedì un MacBook Pro M3 el 16Nov. La fecha de entrega estimada era 23Nov-24Nov, pero me lo entregaron antes. En su caja original. Perfecto!
November 22, 2023
Unprompted review
Very good support
November 2, 2023
Fast shipment and high quality products
October 31, 2023
Iphone 13
Comprado Iphone 13 y adaptador de corriente Apple. Recibido un día antes de lo previsto. Excelente servicio. Productos originales, nuevos y precintados. Totalmente recomendable.
October 19, 2023
Unprompted review
All perfect.
October 3, 2023
Very quick service.
October 3, 2023
Bueno, bonito, barato
What a nice way to buy Apple products. Very competitive prices. I'm impressed with them! We bought a Macbook Air and an Iphone 15 pro and it arrived sooner than expected. Great and very professional website! 100% trustworthy!
October 2, 2023
Unprompted review
CAREFUL!!
CAREFUL!!
They don’t send the items on the promised time, I’ve waited for a laptop over two months and never got it (way passed the delivery date)
Tired of waiting I’ve asked for my money back.
I still haven’t received my money although they promised it will be in my account 24/48hs later. It’s been 6 days and still NOTHING
THIS PLACE IS A SCAM probably using bots to keep the good rate. Read the bad reviews, I should have done that. Many fools like me, don’t be another one.
September 19, 2023
Unprompted review
Everything perfect
Everything perfect. Delivery time as agreed, delivery company informing in advance about day and time when they would pass by, products perfectly packed and, of course, exactly what was ordered.
July 30, 2023
The product and the price are very…
The product and the price are very good, but the delivery time is delayed by one month
July 30, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.