Thankyou to Andy for being very helpful! His service was 10/10, rectified my issue straight away! Never had a quicker service than this before, in which my issues was resolved! Thankyou again
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
i had worst experienced,keep taking money from my credit card without getting anything in your shop is like nightmare to me.i am not rich to pay for anything i didnt buy.so please cancell my account.b... See more
They are asking me for 4-5 star rate their shop in order to refund the money which was intended for a bag. On Friday, 17 May 2024, 12:23:12 am GMT+8, Eugene Escalation Team (Support) wr... See more
I had a complaint but it was dealt with professionally and promptly. I have obtained notification of a refund which is pending. No hassle or dragging of feet I must say thank you for listening to me.
4.1
Great
183 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had an issue with my membership but…
I had an issue with my membership but Declan was helpful with my inquiring and managed to sort everything out for me...Thank you Declan😊
April 19, 2025
Unprompted review
It was good experience on my case.
It was good experience on my case.
It is helpful and quick response from your side.
All the team do well his job appreciated.
I'm waiting for my credit back to my account.
Once again thank you.
April 28, 2025
Unprompted review
Paula was much helpful a.when dealing…
Paula was much helpful a.when dealing with my cancellation,she provided me with full information with regards to my refund
April 16, 2025
Unprompted review
Thank you Nicholan for your good help.
April 14, 2025
Unprompted review
The last person that helped me really…
The last person that helped me really acted fast i do appreciate it.
April 3, 2025
Unprompted review
The escalation team did their best to…
The escalation team did their best to listen to my complaint and understand it from my point of view.
April 2, 2025
Unprompted review
Carmen help me to resolve the problem
Carmen help me to resolve the problem. Thank you
March 27, 2025
Unprompted review
Excellent and quick
March 26, 2025
Unprompted review
It is ok but things need to be upgraded
March 24, 2025
Unprompted review
The person that reached out was very…
The person that reached out was very helpful and kind. Very clear in what I needed and answered accordingly.
March 14, 2025
Unprompted review
IT IS A FRAUD!!!
IT IS A FRAUD!!!
11/03/2025:They keep asking me to delete my bad review.
As a reward they offer me a refund ( only if I cancel the aforementioned review.)
!BE CAREFUL!
March 5, 2025
Unprompted review
Eugene was a big help!
Eugene was a big help!! he immediately did what I want him to do and I appreciate his effort of helping me with what I need.
February 19, 2025
Unprompted review
Excellent service :) Andy was super…
Excellent service :) Andy was super helpful and resolved issue immediately . Thank you for the support !
February 18, 2025
Unprompted review
Resolution with kindness…
Very kind and swift in resolving my problem. Carmen was very kind and helpful.
February 6, 2025
Unprompted review
Excellent service
Very good conversation. Quick help and great support.
February 5, 2025
Unprompted review
Query resolved timeously
My query was escalated and resolved in a short space of time. Thanks to Ahlby,much appreciated.
February 4, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.