Difficult to write a full review as I haven't yet received my handles ordered on 3rd April. Apparently according to the tracking service, they've been sat with Yodrl since 8th April. Hopefully I'... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service is very responsive. We had an issue with the order and were able to discuss and resolve in short order. And we talked with a real person on day one - not a chat bot. It was reassu... See more
Company replied
Order 34545. We were able to find walnut knobs for our bathroom vanity. The knobs look great.
Company replied
I’m genuinely impressed with Goldenwarm. The product quality exceeded my expectations—everything arrived exactly as described, well-made, and clearly built to last. Shipping did take a bit long... See more
Company replied
3.2
Average
191 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Quality
Just added these cabinet knobs to my brand new kitchen and I’m so glad I did! They look amazing—simple but stylish, and really give the cabinets a fresh, modern vibe. The quality is top-notch, and they’re super easy to grab and use. Installation was quick, too.Highly recommended!!!
February 27, 2025
Unprompted review
Reply from Goldenwarm
Hi,
Thank you so much for the wonderful review! We're so glad to hear the cabinet knobs added that perfect touch to your new kitchen. It’s great to know that they brought both style and functionality to your space. Your recommendation means a lot to us!
If you have any more projects or need anything else, don't hesitate to reach out!
Best regards,
Fake website
Chinese, faceless company. No order received, just polite, presumably AI emails. £45 gone, nothing received a month later. No way of finding out where my money went or where my handles went, I suspect the handles don't exist.
February 26, 2025
Unprompted review
Reply from Goldenwarm
Hi,
I’m really sorry to hear about your frustration, and I completely understand your concerns. We definitely don't want any of our customers to feel this way, and we're here to resolve this. If you haven’t received your order yet,please tell us your order number and I’ll personally check into the situation and work to get it sorted for you.
We’ll provide you with an update right away.
We take all feedback seriously and are here to ensure you’re taken care of.
Thanks for your patience.
BUYER BEWARE
BUYER BEWARE. Items not as pictured in color or match. This company is from China & has no costumer service, only automated email. You will be not receive refund without taking action against company.
February 22, 2025
Unprompted review
Reply from Goldenwarm
Hi,
We’re truly sorry to hear about your experience, and we sincerely apologize for any inconvenience caused. We take your feedback seriously and want to ensure we resolve the situation for you.
Our customer service is available to assist you, and we’d be happy to work with you directly to address the issues you’ve mentioned. Please reach out to us, and we will promptly look into it and find a solution.
We value your satisfaction and appreciate your understanding.
Best regards,
These kitchen knobs were exactly what I…
These kitchen knobs were exactly what I needed to update my cabinets! They are sturdy, stylish, and easy to install. They have a modern look and feel high quality. They made a big difference in the overall appearance of my kitchen. I highly recommend them
February 11, 2025
Unprompted review
Reply from Goldenwarm
Hi,
We’re thrilled to hear that the knobs were the perfect fit for your kitchen update and that they helped transform the look and feel of your space. Your recommendation means a lot to us!
If you need anything else, don’t hesitate to reach out. We’re always happy to help!
Best regards,
Poor customer service
Poor customer service. You can't phone them as they don't publish their number. Emails can take 48 hours to be responded to.
When I did get a response and checked stock of an item on their website, they told me all sizes were out of stock!
I think the support dept is based in the USA!
January 28, 2025
Unprompted review
Reply from Goldenwarm
Hello,
We’re really sorry to hear about your frustration. We understand how disappointing it can be when things don’t go smoothly, especially with delays and stock issues. We’ve been experiencing some challenges with stock availability due to material shortages, but things are starting to improve and restocks are happening gradually.
Your feedback is really important to us, and we’re working hard to improve both our products and customer service. If there’s anything else you’d like to discuss or if you need help finding alternatives, don’t hesitate to reach out.
Thank you for your patience and understanding.
Not responded to my e-mail 3 weeks ago
I ordered these handles on the 21st December..they took quite a while to arrive but I suppose it was over Christmas so didn't think much of it. They didn't look right for what I wanted so I e-mailed on the 10th January asking if we could get a refund...I would have been prepared to accept an exchange which would have resulted in me spending significantly more money but 21 days later...still no response. I couldn't afford to wait any longer, so yesterday I ordered some handles from Scandi handles and they arrived less than 24 hours later. Wished I'd just gone straight to Scandi handles to be honest as I now have these handles from Golden Warm I have no idea what to do with :S.
January 31, 2025
Unprompted review
Reply from Goldenwarm
Dear customer,
We are so sorry to hear that you didn't have satisfied shopping experience.
Could you please provide your order ID ?After confirming, we will help you as soon as possible.
Customer words is so important to us and we value your response, we will check with related departments to do better in the future.
Alternatively, you can contact us through this email:
claire@goldenwarm.com
Looking forward to your reply, have a good day.
Kind regards!
The most gorgeous handles
The most gorgeous handles, the leather on the handles is stunning and the gold is such a lovely finish. Very happy with the handles!
January 12, 2025
Unprompted review
I placed 2 orders in November 2024
I placed 2 orders in November 2024. It's December 23. I have not received anything from them. Emails just send back an automated response. DO NOT ORDER FROM THIS COMPANY!!
December 23, 2024
Unprompted review
Reply from Goldenwarm
Dear Customer.
Thank you very much for contacting us and we sincerely apologise for your shopping experience. We take your feedback very seriously and understand your current concerns and dissatisfaction.
Regarding the order you mentioned, we deeply apologise for the inconvenience caused. However, due to some unforeseen Christmas and Black Friday causing usps warehouse to burst and parcel shipping time to become longer
Regarding the email autoresponder, we are very sorry for the trouble it has caused you. Our auto-responder system is set up to ensure that all customer enquiries are responded to in a timely manner, but clearly, in your case, it did not provide the help you needed. We are conducting an internal review of this issue and will optimise our customer service processes as soon as possible to ensure that a similar situation does not happen again.
In order to resolve your issue as quickly as possible, you can contact us again via email (claire@goldenwarm.com) and we will mark your order as urgent and will immediately contact our logistics department and warehouses to find out the current status of your order and provide a clear solution.
Again, we apologise for the inconvenience and thank you for your understanding and patience. We take every customer's feedback very seriously and will continue to strive to improve the quality of our service. If you have any other questions or need further assistance, please feel free to contact us.
Best Regards
This company is a total scam
This company is a total scam. I purchased over 2400.00 in cabinet pulls. They charged my credit card immediately. Then a few days later, I started getting emails saying one I ordered 45 handles of wasn;t in stock, but I size close to it was available. I said okay if there are 45 of those, fine, if not, immediately cancel my whole order as I need matching handles. These unprofessional people wrote me back not only informing me that the 2nd choice wasn't in stock, but 3 other pulls I chose had changed size (????). My request to cancel and refund the entire order was totally ignored. So, again, I emailed them demanding they cancel entire order and refund me immediately. I also contacted my bank and this charge will be disputed. Even possibly fraud for false advertising. Also, they only respond once every 24 hours. This is so unacceptable. To me, it fraud through and through and no way UK. They are not abiding by the e-commerce laws. 1. Use fair business, advertising and marketing practices 2. Provide accurate, clear and easily accessible information about the company and the goods or services it offers. 3. Disclose full information about the terms, conditions and costs of the transaction 4. Ensure that consumers know they are making a commitment to buy before closing the deal. ****Number 4. This company charged me before disclosing they didn't have the pulls I ordered. I can add further but totally illegal and they will not get away with it.
December 14, 2024
Unprompted review
Reply from Goldenwarm
Dear customer,
We would like to express our deepest apologies for your shopping experience in our store. We take your feedback very seriously and are very sorry for the problems you encountered.
We have recorded and investigated the issues you mentioned in your email in detail. We have communicated with you via email and processed your refund.
At the same time, we also welcome any further suggestions or requests, and we will do our best to meet your needs.
Once again, we apologize for your shopping experience in our store and thank you for your understanding and support. We look forward to the opportunity to regain your trust and provide you with better service.
Imported products, quality not reflective of price
Definitely based overseas (china?) the packaging shows its clearly been shipped in which explains the delivery times. The quality was definitely not reflective of the price paid - we ordered a ceiling light, and it was spray painted poorly welded metal & plastic finish, not the ‘luxury’ product advertised. Make sure you read the returns policy also - you will be liable for shipping costs should they ask you to return it, however I wanted to return it and they didn't ask for it to be returned, i had to send photographs of the item being disposed of (i.e. me throwing it into a skip at the tip) however I did get a refund once they received the photos. The product was OK had it been a lower price bracket, but not reflective of the price paid. Main off put for me was the faf with refund.
October 1, 2024
Unprompted review
Reply from Goldenwarm
Dear Customer,
We are sorry for the inconvenience and would like to express our deepest apologies for your shopping experience in our store. We value your feedback and are very sorry for the problems you encountered.
We have fed back your comments and suggestions to the product department and we will take all necessary measures to improve our services and processes to ensure that we can provide you with a better service experience in the future.
If you have any other questions or need further assistance, please feel free to contact us.
I am waiting a long time for handles
I am waiting a long time for handles , this company is in China I think , I can’t find info about UK 🇬🇧 but they inform clients that it is from UK .
December 20, 2024
Unprompted review
Reply from Goldenwarm
Dear customer,
We would like to express our deepest apologies for your shopping experience in our store. We take your feedback very seriously and are very sorry for the problems you encountered.
You mentioned in your review that the waiting time for the handle was too long, and the carrier's shipping time was longer due to the impact of Christmas and Black Friday. We are deeply sorry for this and have urged the carrier to deliver the package as soon as possible.
If you have any needs, please contact us by email.
We sincerely hope that we can solve the problem for you.
Purchase more than you need!
I purchased 30 cabinet pulls and four of them broke while installing. I would recommend purchasing more than needed. I ended up having to purchase more..
December 2, 2024
Unprompted review
My order has not arrived since 10 days
My order has not arrived since 10 days. I contacted their support twice by now and there is zero response or support. I’m now wondering if this website is a scam..
November 30, 2024
Unprompted review
Reply from Goldenwarm
Dear customer,
First of all, we are deeply sorry that your order has not arrived so far, and we sincerely apologise for any inconvenience and distress you may have experienced as a result. We take every customer's shopping experience very seriously and we are sorry to hear about the issues you have experienced.
Regarding your reference to contacting our support team and not receiving a response, we deeply apologise. We are always striving to improve the quality of our customer service, but it is clear that in this instance we have failed to meet your expectations. We sincerely apologise for this and will immediately investigate the matter to understand why your enquiry was not responded to in a timely manner.
We understand your concerns about this shopping experience and the issue of trust in our platform. Please be assured that we are not a fraudulent website, but a regular e-commerce platform dedicated to providing quality goods and services to our customers. We take customer feedback and complaints very seriously and will take all necessary steps to ensure that such issues do not happen again.
In order to resolve your issue as quickly as possible, we recommend that you take the following steps:
Contact us again: please contact us again via our email and we will ensure that your enquiry is responded to and dealt with promptly.
Provide order information: When contacting us, please provide your order number, name and contact information so that we can quickly locate and deal with your problem.
Query logistics information: We will immediately query the logistics information of your order to understand the latest developments of the parcel and provide you with a solution as soon as possible.
Refund or Replacement: If the parcel is indeed lost or unreachable, we will provide a refund or replacement service according to your wishes.
Once again, we apologise for your experience and promise to take all measures to ensure that your problem is properly resolved. Meanwhile, we also very much welcome your valuable comments and suggestions to help us continuously improve and enhance the quality of our customer service.
We look forward to your reply and thank you for your understanding and support.
Best regards
The pulls are beautiful and add the…
The pulls are beautiful and add the perfect finishing touch to my reupholstered furniture.
December 3, 2024
Unprompted review
These drawer pulls and knobs are great…
These drawer pulls and knobs are great quality and look fantastic on my kitchen cabinets. I’ll be ordering more when we install more cabinets in our garage!
November 11, 2024
Unprompted review
Lovely handles
Lovely handles at an excellent price. I would have liked updates on the expected delivery date as they took quite a while to arrive.
November 8, 2024
Unprompted review
Very pleased with the handles
Very pleased with the handles. They are neat and sleek. Great for a minimalist look
November 2, 2024
Unprompted review
It is a great business because it is…
It is a great business because it is easy to communicate. When I ask questions, he responds immediately and helps me with everything. I think a customer's communication with the seller is very important. The products are very high quality. It deserves the money to the fullest. I am happy to shop with you.
November 11, 2024
Unprompted review
Cabinet Handles
I used their gold cabinet handles to upgrade my kitchen cabinets. Loved them, very modern and great product,was very easy to install
October 25, 2024
Unprompted review
Still awaiting product
I ordered this product 10 days ago, still no sign of this, it says it’s been proceeding to Royal Mail depot for a week now!!! Totally ridiculous!
Hopefully I will get my product! But can’t say I will be buying again from them, wish I had read the reviews before I purchased
November 6, 2024
Unprompted review
Reply from Goldenwarm
Dear Customer,
We are very sorry for the inconvenience and trouble you have caused. We deeply regret that you did not receive the ordered products in time. We understand your dissatisfaction and disappointment with this shopping experience, especially when you see that the package has been processed in the Royal Mail warehouse for more than a week.
We would like to contact Royal Mail to resolve this matter for you, understand the specific location of the package and the reason for the delay, and provide you with updated information as soon as possible. However, we cannot check your order number. Can you communicate with us by email?
Regarding your mentioned future purchase intention, we deeply understand. We are well aware that customer satisfaction is the key to maintaining business development. Therefore, we will continue to work hard to improve our services and logistics processes to reduce the recurrence of similar situations.
Once again, we sincerely apologize for the inconvenience caused to you and thank you for your patience and understanding. We look forward to continuing to provide you with quality products and services, and hope that you can give us a chance to improve and make up for it.
If you have any other questions or need further assistance, please feel free to contact our customer service team. We are always here and willing to support you.
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