My issue with Sunjoe is not with the customer service team but how difficult it is to contact them. I recently purchased one of their mini chainsaws. After a few uses the oil tank cap cracked and the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tried to get my busted hose replaced under the 2 year warranty. Got nowhere! After leaving a negative review, someone finally got in touch. I gave them the necessary info, and they disappeared! Sent... See more
Company replied
Did not resolve my issue. Still waiting on a call from two weeks .Update 11-8-26 The organization did finally address my issue. I still am not happy how long the process took. Eventually the issue was... See more
Company replied
Used it for first time today and it seemed to work ok, but some things get pulled into the lower back part of the chain (towards the handle) Also, the oil pump clear 'bubble' disappeared and now no... See more
3.4
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 24 hours
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Fast turnaround on my warranty claim!
October 11, 2026
My SnoJoe cordless leaf blower would no…
My SnoJoe cordless leaf blower would no longer recharge. I contacted customer service online and received a quick response. Battery and charger are being replaced.
Extremely happy with how situation was handled.
October 14, 2026
Unprompted review
Good response to warranty issue
October 11, 2026
My sunjoe chain saw stopped working …
My sunjoe chain saw stopped working and they are sending me a replacement because mine was still under warranty.
Thanks
October 1, 2026
Unprompted review
Great products and wonderful Customer Service
Your representatives were kind and very understanding and totally understanding of my problem I am impressed with the Snow Jo products and enjoy using them! Thank you for sending my replacement.
October 10, 2026
Never use this brand
Never use this brand. My tiller broke after 2 uses and I contacted them 2x about the warranty and have heard nothing in close to 2 weeks. Bad product and bad service.
October 10, 2026
Reply from Shopjoe
Dear Valued Customer,
Thank you for sharing your feedback. We’re truly sorry to hear that your tiller broke after only two uses and that you have not received a response to your warranty inquiries. We understand how frustrating and disappointing this experience must be, especially after reaching out twice and waiting nearly two weeks for assistance.
This is not the experience we want our customers to have, and we sincerely apologize for the inconvenience and lack of communication. Please know that a member of our team will reach out to you to follow up on your concerns and provide further assistance with your warranty inquiry.
We appreciate you bringing this matter to our attention and giving us the opportunity to address your concerns. Thank you for your patience while we work toward assisting you.
A company that supports its clients all…
A company that supports its clients all the way :)
October 10, 2026
I bought a tire inflator have not used…
I bought a tire inflator have not used it until the other day when my son had a flat and one low tire. When I went to use the new tire inflator instead of inflating the tire it deflate. I called and was told there was nothing they could do but give me 20%off and that they would reach out to me. I did not receive anything except for our experiences. Our experiences are not very favorable. Please let me know what can be done. Thank you
October 9, 2026
Reply from Shopjoe
Dear Valued Customer,
Thank you for sharing your experience with us. We sincerely apologize that the resolution offered did not meet your expectations and that your experience with our customer service was disappointing. We understand how frustrating it must have been to discover an issue when you needed to use your inflator.
Please understand that our inflator units come with a two-year warranty, and based on the information provided, your unit is outside the warranty period. We regret that we are unable to offer a warranty replacement and understand your disappointment with the available options.
We appreciate your feedback and thank you for your understanding. We will continue working to improve our products and customer service experience.
Best Regards,
Customer Service Team at Shop Joe
I purchased a refurbished power snow…
I purchased a refurbished power snow shovel and your now telling me there is no warranty.
October 10, 2026
Reply from Shopjoe
Dear Valued Customer,
Thank you for sharing your feedback. We sincerely apologize for the confusion and frustration regarding the warranty coverage for your refurbished Snow Joe snow shovel. We understand how disappointing it can be to have concerns about your product's warranty after making a purchase.
We value your trust in Shop Joe and regret that this situation has caused concern. We want to ensure your questions are properly addressed and that you receive clear information regarding your concerns.
Please know that someone from our team will be reaching out to you to clarify the matter and provide further assistance. We appreciate your patience and understanding.
Best Regards,
Customer Service Team at Shop Joe
Reply from Shopjoe
Dear Valued Customer,
Thank you for sharing your feedback. We sincerely apologize for the delay in receiving a response from our customer service team. We understand how frustrating it is to wait weeks for assistance without receiving an update.
Providing timely and reliable support is important to us, and we regret that your experience has not met the level of service we strive to provide. We appreciate your patience and apologize for the inconvenience this has caused.
Please know that someone from our team will be reaching out to assist you with your concerns. Thank you for bringing this matter to our attention.
Best Regards,
Customer Service Team at Shop Joe
With a warrantee claim
With a warrantee claim, I spoke to their AI robot to which I gave all my information. Upon completion, I had a hold time of 18 minutes. After that hold I spoke with a human who put me on hold. After another long hold time I spoke to the same human. That human said I’d receive an email confirming my warranty claim. Three hours have passed and I’ve no email confirmation..
This was a 40 minute phone call.
October 16, 2026
Unprompted review
Customer service is HORRIBLE
Customer service is HORRIBLE! Purchased 5-50lbs of icement that arrived in a form of a cement blob! Received on Sept24th and I've been communicating for 3 weeks now through your support email. All I've received was AI generated messages that a customer service rep withh be in touch in 72hrs. I want the product picked up and my account refunded in full. Ive complied to every request you asked for including pictures, order# my full name and address, where I purchased, date of purchase and model# most recently you asked what is defective about the product and that has been stated in all 12 messages I've sent you. I will never Shop on your site ever again nor can I ever recommend you!
September 24, 2026
Reply from Shopjoe
Dear Valued Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with your order and the delays in receiving meaningful assistance. We understand how disappointing it is to repeatedly provide the requested information without receiving a resolution.
We regret that your experience has fallen short of the service we strive to provide. Your feedback is important to us, and we will take your comments into consideration as we work to improve our customer service and order resolution process.
Please know that someone from our team will be following up with you to provide further assistance with your concerns. We appreciate your patience and sincerely apologize for the experience you have had.
Best Regards,
Customer Service Team at Shop Joe
Customer service was really polite and…
Customer service was really polite and helpful.
October 8, 2026
She was rude unprofessional and didn't…
She was rude unprofessional and didn't wanted to help!
I was a pying customer with warranty and she didnt want to help me with a replacement!
October 9, 2026
Reply from Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and disappointment you experienced during your interaction with our customer service team. We understand how upsetting it can be when you feel that your concerns were not handled with the level of care and professionalism you expected.
We take your comments seriously and regret that your experience did not reflect the standard of service we strive to provide. We will use your feedback as an opportunity to improve our customer service and ensure we do better moving forward.
Please know that someone from our team will be reaching out to you to provide further assistance and address your concerns. We appreciate your patience and understanding.
Best Regards,
Customer Service Team at Shop Joe
I have contacted support few weeks ago…
I have contacted support few weeks ago but no response .
October 8, 2026
Reply from Shopjoe
Dear Valued Customer,
Thank you for sharing your feedback. We sincerely apologize for the delay in receiving a response from our support team. We understand how frustrating it is to reach out for help and wait without an update.
Providing timely and reliable customer service is important to us, and we regret that your experience has not met your expectations. We appreciate your patience and the opportunity to address your concerns.
Please know that someone from our team will be reaching out to you to provide further assistance. Thank you for bringing this matter to our attention.
Best Regards,
Customer Service Team at Shop Joe
I have called and called and called and…
I have called and called and called and never can get through I also sent a message with all the information of the part that I needed the model number everything that I have and no one ever got back to me.
October 8, 2026
Reply from Shopjoe
Dear Valued Customer,
Thank you for sharing your experience with us. We sincerely apologize for the difficulty you experienced trying to reach our team and for the lack of follow up regarding your parts inquiry. We understand how frustrating it is to make repeated attempts to get assistance without receiving a response.
Providing timely and reliable customer support is important to us, and we regret that your experience fell short of the service we strive to provide. We appreciate your patience and apologize for the inconvenience this has caused.
Please know that someone from our team will be reaching out to you to provide further assistance with your concern. Thank you for bringing this matter to our attention.
Best Regards,
Customer Service Team at Shop Joe
Great response to a problem
October 8, 2026
The company quickly resolved a battery…
The company quickly resolved a battery issue. Easy to deal with.
October 13, 2026
Unprompted review
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