Overall the products where great but on the foot zen mat it feels like one side feels stronger than the other.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My initial experience was poor but the mark of a good company is how they deal with those types of situations and Joga handled it very well. Deliveries do take an age to arrive but the product and cus... See more
Company replied
Shipping was slow , no tracking , product under expectations ( quality was ok nothing special. They are too thin for my liking . I have purchased better for cheaper . ) I will not reorder . And the co... See more
Company replied
Company details
Written by the company
Born out of inspiration from the vibrant streets of Brazil, JOGA embodies the soulful dance of Joga Bonito - the beautiful game. It's not just about the goals scored but the stories told through every deft touch and every graceful move on the pitch. As modern football became awash with metrics and data, we found ourselves yearning for the days when raw talent and artistry reigned supreme. That's why JOGA was born - to reignite that essence and to keep the artistry of football alive.
Contact info
3.7
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unbelievable customer service
Unbelievable customer service! And great product! Highly recommend the shin pads.
May 19, 2026
Unprompted review
Reply from JOGA
Hi Kyle,
That means a lot to hear, genuinely appreciate you taking the time to share that. Glad the shin pads are doing their job and that the service came through for you. We'll keep it up.
Reply from JOGA
Hi Claire,
Thrilled to hear your daughter loves them! Hope she goes out and plays with confidence every single match. Thanks for the support, it genuinely means a lot.
Great customer HUMAN service F the chatbot
Bought shin pads at full price two days later it was BOGO deal.
I messaged Joga but I ran into a 2026 Chatbot that had no comprehension of how to deal with a human my customer service experience was horrible.
Eventually, I got a hold of a human being who dealt with things according to being an understood that taking advantage of the BOGO deal as a parent of two is quite essential.
The company did the right thing they sent me out another pair of absolutely amazing shin pads, and now one of my children is a defender that is well protected, and the other one is a striker who is also well protected and agile
Thank you for your assistance
May 19, 2026
Unprompted review
Reply from JOGA
Hi Amarjit,
That chatbot experience sounds genuinely frustrating and we hear you - it should never take that long to get to a real person. Really glad the team came through and got both your kids sorted out with a pair each. A protected defender and an agile striker, sounds like a proper duo.
My son loves his grip socks
My son loves his grip socks, reasonable price! Will order more other items
April 13, 2026
Reply from JOGA
Hi Jess,
That's amazing to hear, glad your son is loving them. The grip socks are a fan favourite for good reason. Looking forward to having you back when you're ready to explore more of the range.
Brilliant quality items.
Brilliant quality items.
Great customer service and quick to respond.
Thank you we will be a returning customer.
May 8, 2026
Unprompted review
Reply from JOGA
Hi Amy, really appreciate you saying that - means a lot to hear the service landed well too. See you next time!
Terrible customer service
Terrible customer service. I wanted a refund after offering to return shin pads because they were so tiny and would not offer any protection for my son's shins. They only offered me a 50% refund. I've emailed repeatedly saying I want a full refund, and now they do not reply. I will be taking this up with trading standards.
Avoid this pads they do not offer any protection!!!AVOID!!!!
May 15, 2026
Unprompted review
Reply from JOGA
Hi Dean,
Not the standard and I get why you are frustrated. You offered to return the shin pads and we went quiet on a full refund, which is not good enough. Email hello@shopjoga.com with your order number and we will get this sorted.
Great customer service
Had a problem with order and was sorted immediately professionally and with brilliant customer service . Highly recommended with super fast delivery
May 19, 2026
Unprompted review
Reply from JOGA
Hi Mark,
Really glad we got that sorted for you quickly - that's exactly the experience we want every time. Fast delivery and proper customer service, no messing around. Means a lot that you'd recommend us, and we hope to see you back on the pitch with more JOGA kit soon.
Reply from JOGA
Hi Morten,
Really glad the order landed on time and the product hit the mark. Appreciate you taking the time to leave a review. See you out there.
Great products and great customer…
Great products and great customer service
May 19, 2026
Unprompted review
Reply from JOGA
Hi Daemon, really appreciate you saying that - means a lot to hear it from someone who's experienced both sides of what we do. We put a lot into the products and the service so it's great to know it landed well. Looking forward to having you back.
Delivery service very bad
April 21, 2026
Reply from JOGA
Hi Em, appreciate the honest feedback. Delivery letting you down is a bad experience and we get that. Drop us a line at hello@shopjoga.com and we'll look into what happened for you.
Good quality product and customer service
Good quality product. I made a mistake when ordering and ordered the wrong colour. I contacted JOGA and they responded quickly and put in place an exchange for the correct colour and not only that but I was able to keep my original order that I had done incorrectly. I was sent a payment link for the postage only for them to send me the replacement product. Great customer service!
May 19, 2026
Unprompted review
Reply from JOGA
Hi Ace, that's exactly how we want every experience to go - glad we could sort the colour swap quickly and get the right pair in your hands. Really appreciate you taking the time to share this, it means a lot to the team. Looking forward to seeing you back on the pitch soon!
The shin pad sleeves are fantastic and…
The shin pad sleeves are fantastic and my boy loves them. Initially we ordered one, and once he played few matches with them he wanted to get some more, so we have ordered another 2.
Also the customer service is top-notch. Will definitely recommend buying from them.
May 19, 2026
Unprompted review
Reply from JOGA
Hi Zubair,
That's exactly what we love to hear - your boy put them through proper match action and came back for more. Two extra orders is the best review anyone could give us. Thanks for the support and for spreading the word, it genuinely means a lot.
I ordered the kids shin pad and socks…
I ordered the kids shin pad and socks and he loves them, there was a problem with the sock but soon as I mentioned it to them they have sent me out a replacement.
Can’t fault the customer service was quick and effortless.
May 18, 2026
Unprompted review
Reply from JOGA
Hi George, glad your son is loving the shin pads and socks! Really appreciate you flagging the sock issue and giving us the chance to sort it out. That's exactly the kind of service we want every customer to experience.
Great quality items
Great quality items. My lad absolutely loves how the shin pad stays in place.
Great offers on the website at the moment.
Also, I had an enquiry and their response was very prompt and efficient.
Highly recommend this company.
May 19, 2026
Unprompted review
Reply from JOGA
Hi Paul, glad your lad is loving the fit and security of the shin pads - that's exactly what we're going for. Appreciate you mentioning the response time too, we always try to be on it. Thanks for the recommendation, means a lot to us.
Reply from JOGA
Hi Michael,
Appreciate that - innovative and fun is exactly what we're going for. Glad the products hit that way for you. More good stuff in the pipeline, so stay tuned.
Do not waste your money.
Ordered from their 50% buy one get one free sale, brought 4 bundles for £96. Order came smashed up, looked like someone played football with it to be fair. All the packaging and boxes for the items brought was sqashed up. Recieved a box for a air boost but didnt recieve the airboost. Also all bundles advertised free items and i recieved none of these. Customer service is just a bounce back of needing more evidence when i sent a clear video of the bundles that were missing items but yeah wanted more and more. Now just waiting for a return so they can see what a mess the whole order was. No qauilty or care put into the packaging and checking the order before being sent. And no thinking to put multiple boxes and football accessories into a delivery box rather than a flimsy parcel bag.
May 16, 2026
Unprompted review
Reply from JOGA
Hi Becca, crushed packaging, a missing air boost, missing bundle freebies, and then CS asking for more evidence after you already sent a clear video is a proper mess and we know it. That is not the standard and there is no dressing it up. Email hello@shopjoga.com and we will go through the whole order and fix it.
Great customer service very responsive
Great customer service very responsive. My kids love the grip socks.
May 11, 2026
Unprompted review
Reply from JOGA
Hi Lisa,
Really glad to hear the service hit the mark and that the kids are loving the grip socks. That's exactly what we're here for. Appreciate the support and hope to see you back soon.
The delivery tog a long time but the…
The delivery tog a long time but the information from Joga was good. The pad were too small.
April 27, 2026
Reply from JOGA
Hi Rauli,
The delivery wait and the sizing being off are not the standard we hold ourselves to. Glad the communication helped, but we want to get the product right too. Send us a message at hello@shopjoga.com and we will sort it out.
Took a while to arrive and when they…
Took a while to arrive and when they did one size was too small, contact and offered return and replacement 👍🏻👍🏻
May 18, 2026
Unprompted review
Reply from JOGA
Hi Phoebe, glad we could sort that out for you! Sizing issues happen and we always want to make sure you end up with the right fit. Appreciate you sticking with us through it and enjoy the new pair!
Thank you for your help with the…
Thank you for your help with the address change.
May 17, 2026
Unprompted review
Reply from JOGA
Hi Ashley,
Happy we could get that sorted for you. Appreciate the support and hope you love the kit when it arrives.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.