Karl's Fishing & Outdoors Reviews 1,329

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

HORRIBLE experience since I've had this subscription last year. This year I couldn't redeem the QR code or the fully written code. I couldn't get ANY help by text, SMS, or by phone. Forget about cu... See more

Company replied

Rated 5 out of 5 stars

Karl's bait and tackle is an online tackle store that feels like a local shop right down the road. If any issue were to ever arise, they are quick to fix it and make it up to you with personal help. F... See more

Rated 1 out of 5 stars

You used to be able to get a number of popular baits at a discounted price and free shipping with your $50 membership. Starting in late 2023, they stopped restocking items that were not part of an in-... See more

Rated 5 out of 5 stars

I love shopping with Karl's because it's easy to find what I need or a suitable alternative, many with several informative customer reviews. Karl's Club gives me the opportunity to get better prices... See more

Company details

  1. Fishing Store
  2. Hobby Store

About Karl's Fishing & Outdoors

Written by the company

We’re your one-stop-shop for the modern angler, with a selection of the latest and innovative fishing equipment, products, and expert tips and tricks that will keep you reeling for more.

#HappyDance is our motto at HQ. We put our fans first and strive to deliver a positive customer experience every time. Should you have any issues or concerns, reach out to us and we’ll make it right.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

smooth transaction

smooth transaction, customer service was good. Only problem is the shirt came with tissue paper on the front logo and was stuck on. Even after washing it, it is still there.

February 5, 2023
Unprompted review
Rated 4 out of 5 stars

The Karl’s experience is……

The Karl’s yearly subscription is fantastic. Basically, savings on everything in the store. The bundles and mystery boxes are amazing for new anglers or gifts to others getting into the sport. I think looking into better promotions for medium to expert anglers can improve more loyal customers.

February 22, 2023
Unprompted review
Rated 5 out of 5 stars

Great Overall Site

They have a great selection of baits are awesome prices. The monthly subscription boxes are a great way to keep the tackle box fully stocked and to try new baits that you may otherwise not know about.

February 13, 2023
Unprompted review
Rated 5 out of 5 stars

Not sure where to start

Not sure where to start. I ordered a rod and a reel from Karl's. The reel arrived as expected but no sign of the rod. The order shows complete on the website and when checking the tracking it shows awaiting shipping?

Update to my order!!

I was contacted by customer service, and they admitted the error and accepted full responsibility. That said they immediately took the proper steps to correct this issue and get the product on the way. Good customer service is what we all expect, and I found that Karl's steps up when necessary to handle things with true professionalism. Thank you and I will order from Karl's again without hesitation.

February 3, 2023
Unprompted review
Karl's Fishing & Outdoors logo

Reply from Karl's Fishing & Outdoors

Hi Carl,

My name is Matt and I'm with the customer support specialist team here at Karl's. We sincerely appreciate the honest feedback and sorry to hear about the shipping issue that is impacting your recent order.

I'll be following up with you shortly via email with some more information so we can help make this right.

Thank you again, and we look forward to serving you better in the future.

Rated 5 out of 5 stars

Where to start. First of all you talking…

Where to start first of all you talking about the amazing prices they have for the free shipping or the amazing discounts you get when your Carl's club member. Best place ever hands down fast and free deliveries, no problems ever with delivery best prices around.

January 18, 2023
Unprompted review
Rated 1 out of 5 stars

Holiday advent box

Update 1/11/23
After seeing my review below someone from Karls reached out. They apologized for the advent box and they made it right. They are true to their word and customers.

Thanks Karls
Tony

Holiday advent box, $hit box not worth the money. Had several stickers in it a few cheap hooks and plastic baits. While stickers are cool last i checked you can catch fish with them. Not at all worth the money.

December 24, 2022
Unprompted review
Karl's Fishing & Outdoors logo

Reply from Karl's Fishing & Outdoors

Hi Tony,

Matt here from the Mystery Tackle Box customer support specialist team.

We are very sorry to hear that you were not thrilled with your recent Advent Calendar purchase and we'd love a chance to make things right for you. Please send us an email at support@mysterytacklebox.com.

We look forward to hearing from you!

Rated 5 out of 5 stars

Missing product=Amazing customer service

We had an issue with a produce we bought. I emailed the customer service email that was on the box. In less then 13 hours I had a response, and ways they could make it right! We contacted a couple of days, and they have not only fixed the mistake, but add to our product! Mitch is the person I was speaking too, and he was so accommodating and helpful! Thank you so much!

December 15, 2022
Unprompted review
Rated 5 out of 5 stars

Great deals and excellent service

Great deals and excellent service! The membership alone has already paid for itself. Bought a rod/ reel combo that would have cost $20 more at Walmart and was able to get it in left hand retrieve! Had another rod replaced after breaking it, no questions asked. The members only deals are amazing. Would definitely recommend to any avid angler.

December 6, 2022
Unprompted review

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