Shop Like You Give a Damn Reviews 

1,263
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, stylish design, and comfort of the products, along with the fast and professional delivery service. People also emphasize the responsive and exceptionally helpful customer care team that quickly assists with any questions or order updates. Some reviewers were not happy with sizing inconsistencies, mentioning that certain shoes or boots did not fit correctly or were too large. A few other people also felt that specific items experienced unexpected durability flaws, such as materials wearing out prematurely or components breaking shortly after purchase.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction with the high quality,... See more

Quality

Customers consistently note positive experiences with quality, praising the stylish designs, comfortable fit,... See more

Customer service

People report positive experiences with customer service, often highlighting fast and friendly support, quick... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting that shipments arrive... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as opinions are heavily divided. While many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is such a great website for vegans (and anyone buying for them) - it relieves so much stress! It has loads of different brands and some are more expensive than others so check out the sale items... See more

Rated 5 out of 5 stars

I love Immaculate Vegan. It’s my go-to place to shop for work apparel/shoes and casual pieces for my wardrobe. I’ve purchased seven pairs of shoes and they’ve all fit well, been extremely comfortable... See more

Rated 5 out of 5 stars

After I complained about Immaculate Vegan on this site, they responded immediately. So helpful, thoughtful and kind. They have offered to reimburse me for my purchase, which they didn’t have to, and a... See more

Rated 5 out of 5 stars

I didn't receive a order confirmation after ordering a dress and contacted the customer service. Within a couple of hours I got back a very kind helpful reply and the order confirmation! Great service... See more

Company replied


Company details

  1. Online Marketplace
  2. also in
  3. Haute Couture Fashion House

Written by the company

The world’s largest 100% vegan fashion shop: 25,000+ items from hundreds of brands, screened for worker pay, workplace safety & product materials before they get on our platform.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,263)

160 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Perfect Vegan Wallet

Wanted a vegan wallet as a present and this one is just perfect. Amazingly good quality and made from apples!

September 3, 2025
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Reply from Shop Like You Give a Damn

Hi Wendy,

Thank you for your lovely review! We’re so pleased to hear the wallet was the perfect choice and that you love the quality, it’s amazing what can be made from apples!

Rated 5 out of 5 stars

Good experience with customer service

My experience with Immaculate vegan was very good. Although there was an issue with the bag I received, customer service was very kind and understanding. The issue was resolved in a reasonable time frame and I really felt that there was made an effort in providing a good customer experience. Sometimes quality control with certain materials isn't easy, but providing good communication and service can result in a good overall experience.

August 22, 2025
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Reply from Shop Like You Give a Damn

Hi there,

Thank you so much for sharing your experience with us. We’re glad to hear that, even though there was an issue with your bag, our customer service team was able to resolve it quickly and leave you feeling supported. You’re absolutely right... Sometimes quality control challenges do arise, but we believe that great communication and care are key to making things right.

We really appreciate your kind words and look forward to assisting you again whenever you need.

Rated 5 out of 5 stars

Immaculate Vegan Rules!

The shoes I ordered came to my house quicker than anticipated. They fit perfectly and are really really nice! My third pair of vegan leather shoes and the nicest ones yet. I also had small issue with shipping that wasn’t immaculate vegan’s fault but they helped me anyways!
Quality product and great customer service, not much else you can ask for.

September 2, 2025
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Reply from Shop Like You Give a Damn

Hi Derek,

Thank you so much for your kind review and for shopping with Immaculate Vegan! We’re thrilled to hear that your shoes arrived quickly, fit perfectly, and that you’re enjoying your third pair of vegan leather shoes. We’re also glad we could help with the shipping hiccup. We always aim to make things right whenever we can.

We look forward to helping you find more high-quality, ethical footwear in the future!

Rated 5 out of 5 stars

It’s great to have stylish options for…

It’s great to have stylish options for ethical and sustainable fashion.

September 2, 2025
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Reply from Shop Like You Give a Damn

Hi Diane,

Thank you for your lovely review and for shopping with Immaculate Vegan! We’re delighted to hear you enjoy having stylish options that are both ethical and sustainable.

We hope to welcome you back soon to discover even more vegan and conscious fashion finds!

Warm regards,
The Immaculate Vegan Team

Rated 5 out of 5 stars

An inspiring company with an array of…

An inspiring company with an array of footwear well designed and well made. Several purchased made and never disappointed.

September 18, 2025
Unprompted review
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Reply from Shop Like You Give a Damn

Hi Kim,

Thank you so much for your kind review and for shopping with Immaculate Vegan! We’re thrilled to hear that you’ve enjoyed multiple purchases and that our footwear continues to meet your expectations.

We look forward to welcoming you back soon for more stylish and ethical finds!

Warm regards,
The Immaculate Vegan Team

Rated 1 out of 5 stars

Avoid at any cost—especially if you're ordering from the UK!

Avoid this company if you're ordering from the UK!
There are hidden charges for tax and duty that they don't clearly disclose at checkout. I ordered a pair of shoes that cost me £160, and only when they were about to be delivered did I receive an email stating I had to pay an additional £70 in tax and duty.

When I contacted the company, they claimed they had informed customers they were responsible for duty charges—but there was no clear notice during the checkout process. When I complained, they said there was nothing they could do and offered me 10% off my next purchase—probably so I could end up paying another £70 in hidden fees!

I’ve bought clothes before from companies shipping from the EU and never had to pay duty like this a week after the purchase. Stay away from this company—especially if you're in the UK.

September 10, 2025
Unprompted review
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Reply from Shop Like You Give a Damn

Dear Ewa, thank you for your feedback, and we're truly sorry you had such a disappointing experience with your order.

We do display import duty and tax information on our product pages, checkout, and order confirmations, as these charges are determined by UK customs and can vary by item value. We understand how frustrating unexpected costs can be, even when they're beyond our control.

For future reference, we also work with UK-based sellers and some international sellers whose items ship without import duties applicable—if you prefer to avoid any risk of customs charges, you can filter for these options when browsing.

We appreciate you taking the time to share your experience with us.

Rated 5 out of 5 stars

Arrived promptly

Arrived promptly, my second pair from immaculate vegan. So impressed with the quality of the sandal and very comfortable

September 2, 2025
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Reply from Shop Like You Give a Damn

Hi Nadia,

Thank you for your kind review and for shopping with Immaculate Vegan! We’re delighted to hear your second pair of sandals arrived promptly and that you’re impressed with their quality and comfort.

We hope to see you again soon for more stylish and ethical finds!

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience

September 1, 2025
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Reply from Shop Like You Give a Damn

Hi Zachary,

Thank you for your wonderful review and for shopping with Immaculate Vegan! We’re thrilled to hear you had a fantastic experience and look forward to welcoming you back for more ethical and stylish finds.

Warm regards,
The Immaculate Vegan Team

Rated 5 out of 5 stars

Great service and delivery

Great service and delivery
Nice ethical company

September 1, 2025
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Reply from Shop Like You Give a Damn

Hi Alison,

Thank you for your kind review and for shopping with Immaculate Vegan! We’re so pleased you’re happy with our service and delivery, and we hope to see you back soon for more ethical and fashionable finds.

Rated 5 out of 5 stars

Easy to Use, Nice Stock

The website has helpful filters for narrowing down options. My items arrived in a timely fashion in good condition.

August 27, 2025
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Reply from Shop Like You Give a Damn

Hi Victoria,

Thank you for your lovely review and for shopping with Immaculate Vegan! We’re glad you found our website easy to use and that your items arrived quickly and in great condition.

We look forward to delighting you with more conscious fashion soon.

Rated 1 out of 5 stars

High shipping costs.

Couldn’t exchange or return shoes that didn’t fit due to high shipping costs that were far greater (as in hundreds of dollars more) than the website suggested. Always love supporting vegan businesses but won’t buy again until they figure that out.

August 28, 2025
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Reply from Shop Like You Give a Damn

Hi Leah,

Thank you for shopping with Immaculate Vegan and for taking the time to share your feedback. We’re really sorry to hear the return shipping costs were higher than expected.

The return shipping charges are set by the customer’s chosen courier, or in some cases a subsidised rate is available where the brand is able to offer this. Some of our brands also offer free returns, which would be highlighted on the individual product pages. Unfortunately, we don’t have any control over international postal charges, though we completely understand how frustrating this can be. We’ll review our returns information to make sure it’s as clear as possible to avoid this kind of disappointment in the future.

We truly value your support of vegan businesses, and we hope to provide you with a smoother experience should you shop with us again.

Warm regards,
The Immaculate Vegan Team

Rated 5 out of 5 stars

Beautiful quality boots Quick and easy ordering system

Quick and easy ordering system. When my boots arrived I couldn’t wait to try them on, they were lovely quality and comfortable from the beginning.

August 27, 2025
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Reply from Shop Like You Give a Damn

Hi Liz,

Thank you so much for your lovely review and for shopping with Immaculate Vegan! We’re delighted to hear you found the ordering process quick and easy, and that your new boots were comfortable and beautiful quality right from the start.

We hope you enjoy wearing them and look forward to seeing you back with us again soon.

Warm regards,
The Immaculate Vegan Team

Rated 5 out of 5 stars

Very happy with my new bag

Very happy with my new bag but I had to pay a little extra for importing the bag from the UK. To bad that the commerce between the eu and the uk is so complicated and that there is little known about the import taxes.

August 27, 2025
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Reply from Shop Like You Give a Damn

Hi Pieter,

Thank you for taking the time to leave us a review and for your recent order. We’re so pleased to hear you’re happy with your new bag!

We completely understand the frustration around import duties between the UK and EU — it’s something we know can be complicated, and we try to make the process as clear as possible for our customers. We’ll continue working to improve transparency around this so shopping with us feels as smooth as possible.

We hope you enjoy your bag for a long time to come and look forward to welcoming you again soon.

Kind regards,
The Immaculate Vegan Team

Rated 5 out of 5 stars

Amazing store and really good customer…

Amazing store and really good customer service, I needed to return a few items because I ordered the wrong size and they were super responsive and helpful. Don’t usually write reviews but think it’s important to support the vegan effort for the planet

September 10, 2025
Unprompted review
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Reply from Shop Like You Give a Damn

Hi Rose,

Thank you so much for your kind words and for supporting us with a review, it really does mean a lot. We're delighted to hear our team could help you with your returns and provide a smooth experience.

Your support for vegan and ethical shopping makes a real difference, and we’re so happy you chose to shop with us. We look forward to helping you find more pieces you’ll love in the future.

Rated 5 out of 5 stars

Why shop at Immaculate Vegan?

I like your approach to fashion which minimizez its bad effect on the environment. I also like that the fabrics you apply and the procedures they undergo are not harmful for human health. Moreover, your clothes prides itself in fashionable cuts

August 27, 2025
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Reply from Shop Like You Give a Damn

Hi Rovena,

Thank you so much for sharing your thoughtful review. We’re delighted to hear you value our sustainable approach to fashion and our commitment to fabrics and processes that are kinder to both people and the planet.

It’s wonderful to know you also appreciate the style and design of our pieces. We believe fashion should be both ethical and beautiful. We’d love to welcome you back again whenever you’re looking for your next wardrobe favourite.

Warm wishes,
The Immaculate Vegan Team

Rated 5 out of 5 stars

Excellent package,and quality

Excellent package,and quality. I was impressed by how neatly everything was packed.

August 22, 2025
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Reply from Shop Like You Give a Damn

Hi Ana,

Thank you so much for your lovely feedback! We’re delighted to hear you were impressed with the packaging and the quality of your order. We look forward to seeing you shop with us again soon.

Rated 5 out of 5 stars

Great belt

Great belt, looks and feels expensive. Made a lovely present for husband.

August 22, 2025
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Reply from Shop Like You Give a Damn

Hi Gill,

Thank you for sharing your review with us! We’re so pleased to hear the belt made a lovely gift and that you were happy with the quality. We’d be delighted to welcome you back whenever you’re looking for more vegan finds.

Kind regards,
The Immaculate Vegan Team

Rated 5 out of 5 stars

Great customer service and quick…

Great customer service and quick shipping

August 21, 2025
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Reply from Shop Like You Give a Damn

Hi Kennie,

Thank you for your kind words! We're delighted to hear you were happy with our customer service and fast shipping. We look forward to helping you again soon.

Rated 5 out of 5 stars

Top customer service

Top customer service. Quick response to queries. Quality and ethical products

August 19, 2025
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Reply from Shop Like You Give a Damn

Hi Juliet,

Thank you for shopping with Immaculate Vegan and for leaving your kind review. We’re delighted to hear you’re happy with our customer service, quick responses, and the quality of our ethical products. We hope to welcome you back soon for your next vegan and sustainable find!

Rated 2 out of 5 stars

Refund reported as given but three months later still had not reached my account had to be chased


Bought some baukjen shorts through immaculate vegan unfortunately they were not right so we returned.., was notified that refund provided straight away however after three months when I checked my accounts the refund had not been sent through to my and I had to chase it… baukjen were really helpful and chased immaculate vegan up . I do not feel that this is honest… If a refund had been given by Baukjen why were immaculate vegan holding onto it … if I had not checked my account, I would not have known that the money had not been paid in. Three months is too long.

September 6, 2025
Unprompted review
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Reply from Shop Like You Give a Damn

Hi Sarah,

We’re really sorry about the experience you had. In this case, we weren’t notified by you that your item had been returned directly to the brand, so we had no record to chase Baukjen for the refund authorisation. As far as we were aware, you had received your goods and were continuing to enjoy your puchase. Ordinarily this wouldn’t be an issue, as Baukjen are very diligent in informing us of returns – this is the first time such a situation has occurred.

We’re very sorry again for the delay and frustration caused, and we’re taking steps with our partner brands to ensure this doesn’t happen again.

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