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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their high quality, unique designs, and accurate sizing, often noting that items look even better in person than online. Many people are impressed with the craftsmanship and luxurious feel of the fabrics, finding the clothes to be stylish and versatile wardrobe staples. However, some people were dissatisfied with aspects of the ordering, delivery, and customer service processes. Issues included delayed orders, delivery discrepancies, and difficulties with returns, with some customers reporting poor communication and unhelpful responses from customer support.

What people talk about most

Product

Reviewers mention positive feedback about product quality and style. Many customers express satisfaction with... See more

Quality

People report positive experiences with quality, often praising the high quality, craftsmanship, and... See more

Order

Customers had ambiguous experiences with order. While some reviewers were impressed with their orders, noting... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some reviewers praise fast... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers report positive experiences,... See more

Based on these reviews

Rated 4 out of 5 stars

Love the dress, but the delivery bag arrived slightly damaged — luckily the product was perfect inside.

Company replied

Rated 3 out of 5 stars

The customer service is good, but the clothes are not. One skirt looks somewhat like in the photo, but it is very thin and feels cheap. I don’t think it’s worth the price. I’m very disappointed a... See more

Company replied

Rated 3 out of 5 stars

I am so disappointed. I placed an order and someone stole my package. It’s very difficult to get any resolve. I purchased the package protection plan. I contacted the company for the package protectio... See more

Company replied

Rated 5 out of 5 stars

I honestly thought I would never find an international clothing store better than the ones I already knew… but this one truly surprised me! I absolutely loved the pieces — the design is modern and uni... See more


Company details

  1. Women's Clothing Store

Written by the company

Welcome to MICAS, where fashion meets flair! We're all about embracing your individuality and celebrating your unique style. We design "Style A Cut Above" for our fashionistas. Drawing from nature's artistry, our collections boast clean silhouettes, vibrant colors, and bold prints. We're here to support you in rocking your look. Whether you prefer subtle elegance or daring statements, MICAS has something for everyone. We appreciate your valuable feedback and will continue to make improvements in our future work!


Contact info

3.9

Great

TrustScore 4 out of 5

6K reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Im so in love with this brand ⭐️

Im so in love with this brand ⭐️ the clothes are so beautiful and the quality is amazing 🤌🏻

December 24, 2025
Unprompted review
MICAS logo

Reply from MICAS

We’re so happy to hear this! ⭐️ Thank you for the love and for appreciating the quality — it truly means a lot to us 🤍

Rated 1 out of 5 stars

I would NOT recommend purchasing…

I would NOT recommend purchasing anything from this site. I placed 2 orders.. The first.. my dress was too BIG.. I tried to get a refund, they told me they would give me 30% off IF I keep the dress.. OK... hmm they sent me a 30% off for a FUTURE purchase.... I bought something else... PACKAGE showed delivered.. NEVER was.. I got the SEEL hassle free insurance and THEY are NOT refunding my money. .NO package and NO money either! I WOULD NEVER purchase from them again and I advise you to do the SAME!!!!!

January 9, 2026
Unprompted review
MICAS logo

Reply from MICAS

Dear valued customer, we sincerely apologize for the trouble caused to you. Could you please send us a DM on IG (@micas.official) or FB with your order# & email address? We really want to handle this issue for you and our dedicated customer care team is always here to help!

Rated 1 out of 5 stars

UK buyers BEWARE

UK buyers BEWARE. Avoid. Poor quality, worse returns process.

I ordered a denim shirt and skirt set. Delivery time was fine, but the quality and sizing were shocking. The skirt was at least two sizes too small, the shirt two sizes too big, and the smell was overwhelming, genuinely like chemicals.

Trying to return it was even worse. Despite being pushed to download the app, you cannot actually complete a refund in it. You have to request a return and then wait to see if it is approved. There is no proper returns portal or prepaid label. Instead you are given a vague overseas address referenced by a random code rather than a business name.

When I took the parcel to the Post Office, they advised it might not even be deliverable because the recipient is listed as a code, not a company. On top of that, the cheapest tracked postage was £29, almost half the cost of the outfit itself.

I now understand why they repeatedly offered discounts to keep the items. Returning them is so expensive and awkward that it feels designed to put customers off.

Between the poor quality, inconsistent sizing, chemical smell, and borderline unusable returns process, this has been a terrible experience. UK customers especially should be aware. I would not recommend shopping here.

January 26, 2026
Unprompted review
MICAS logo

Reply from MICAS

We sincerely apologize for the disappointing experience you’ve had. We take your feedback regarding sizing, quality, and the return process very seriously.

For UK returns, we understand that the current process can be inconvenient and costly, and we are actively reviewing ways to make it clearer and easier for our customers.

Could you please send us a DM on IG (@micas.official) or FB with your order number & email address? We really want to handle this issue for you, and our dedicated customer care team is always here to help!

Rated 5 out of 5 stars

I love the items I received the way the…

I love the items I received the way the items look and feel are wonderful. The shipping is slow but the notification on the tracking was everything. Will be shopping from you again

January 1, 2026
Unprompted review
MICAS logo

Reply from MICAS

Dear valued customer, we really appreciate your candid feedback and kind words, which mean a lot to us! We will keep trying our best to improve our service overall, including the shipping time. And we really hope to provide you with better service soon❤️

Rated 1 out of 5 stars

Customer service is appalling

Customer service is appalling. Ordering to the UK. The item I recieved was ill-fitting despite me carefully looking at their sizing guide before ordering (no worries, sometimes this happens when ordering clothes online). Item quality isn't terrible, but in my personal opinion not worth the money paid.

I requested to return it via their returns link, and to update the tracking number when shipped.Unfortunately I could not update the shipping info as although I had already put the refund request through and it had been acknowledged, it doesn't let you do anything after the 14 days since you received the item. I emailed them the tracking number instead. No acknowledgement received. You return items at your own cost, but not only that, when I tracked the parcel I had seen they had rejected to pay the taxes at the other end and it was on its way back to me in the UK! No attempt was made to contact me prior.

Following this I sent them another email about the situation, and nearly a week later, I still have had no response. So now I have paid more money for an item I don't want and no one has had the decency to even acknowledge any of my emails. Absolutely awful customer service and will not be using again.

January 16, 2026
Unprompted review
MICAS logo

Reply from MICAS

Hi Emma, we’re very sorry that your experience didn’t meet expectations. Your feedback has been shared internally for improvement. Due to system limitations, return details must be updated within the allowed timeframe, but emailing the tracking number is absolutely acceptable.

However, we could not find any record of your previous emails, but our team has just sent you a follow-up message to assist with this matter. Could you please double-check your inbox? We really want to handle this issue for you. Don't worry, our dedicated customer care team is always here to help!

Rated 5 out of 5 stars

Feminine energy

Beyond the high quality of their products, their designs are thoughtfully tailored to the female body, resulting in pieces that are comfortable, elegant, feminine, and fashionable.

January 23, 2026
Unprompted review
Rated 4 out of 5 stars

Love this!

It’s perfect for any occasion

January 8, 2026
Unprompted review
MICAS logo

Reply from MICAS

We’re thrilled to hear you think it’s perfect for any occasion. Thank you so much for your support 💕

Rated 1 out of 5 stars

Terrible fitting and no free returns

I ordered a few things one of the dresses I ordered twice by mistake and when I tried on it fit terribly on my breast, I contacted the company and actually they don’t have free returns you have to pay it yourself. I would never order from here again even SHEIN has free returns and better fit

January 1, 2026
Unprompted review
MICAS logo

Reply from MICAS

Hi Veronica, we’re sorry to hear the dress did not fit as expected.

According to our return policy, customers are responsible for the return shipping fee, which is clearly stated on our website prior to purchase. Our system shows that you have already submitted a return request, and once we receive and inspect the returned package, we will proceed with the refund accordingly.

We appreciate your feedback, as it helps us continue improving our products and service. If you have any questions, please email us at support@shopmicas.com and our dedicated customer care team is here to help!

Rated 5 out of 5 stars

So chic and fabulous!

Micas collection is so chic, high quality and contemporary matched with a very affordable price point! Really impressed with the craftsmanship of the pieces, superior design and quality matched with great shipping! My go to place for all my fashion needs!

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Unique designs and amazing quality

I honestly thought I would never find an international clothing store better than the ones I already knew… but this one truly surprised me! I absolutely loved the pieces — the design is modern and unique, the fabric feels amazing, and the quality is outstanding. Everything looks and feels so well-made and different from the usual. I’m genuinely impressed and will definitely be ordering again. Highly recommend! 🤍✨

January 11, 2026
Unprompted review
Rated 4 out of 5 stars

So elegant

Will find more dress here

January 2, 2026
Unprompted review
MICAS logo

Reply from MICAS

So glad you’ll be looking for more dresses with us. We hope you find lots of pieces you adore 💕

Rated 5 out of 5 stars

The quality is awesome

The quality is nice, fabric feels comfortable on the skin, and the fit is true to size. Definitely something you can wear on repeat. I loved the leather skirt and pant. They are super trendy now a days. Big fan of Micas. Would definitely buy again.

January 20, 2026
Unprompted review
Rated 1 out of 5 stars

Worry-Free Purchase? More Like Worry-Full Nightmare.

MICAS has been an absolute nightmare. I never received my package, even after purchasing their ‘Worry-Free Purchase’ insurance that they actively encourage you to buy. When I reached out for help, I was told they would not assist unless I provided a written statement from my building’s security team or CCTV footage. That is completely unrealistic and not something most customers can obtain.

I have now been stuck going back and forth between MICAS, the insurance company, and the third-party delivery service for over a week with zero resolution. No one takes accountability, and each party pushes responsibility onto the next. To make matters worse, MICAS even warned me that if I filed a dispute, it would take longer to get my money back (up to 45 days), which feels like a tactic to discourage customers from protecting themselves.

The so-called ‘Worry-Free Purchase’ insurance is misleading. It does not provide peace of mind, protection, or timely support. It feels like an upsell that offers no real value when something actually goes wrong.

This experience has been frustrating, exhausting, and completely unprofessional. I will not be purchasing from MICAS again, and I strongly caution others to think twice before trusting their shipping protection or customer service.

January 19, 2026
Unprompted review
MICAS logo

Reply from MICAS

Dear Sharome, we sincerely apologize for the trouble caused to you. When a package is marked as delivered but not received, the shipping protection claim is reviewed by the insurer, who may require supporting documentation as part of their investigation process.

Your case has been shared with our team, and we will follow up with you via email to help move things forward. We take your feedback seriously and are working to improve both our communication and support processes.

Rated 1 out of 5 stars

Be very careful ordering from Micas

Be very careful ordering from Micas. Returns are extremely difficult. The company is based in China but asks customers to return items to the USA at their own expense, including high postage and customs fees. Customer service is unresponsive. I would not recommend.

January 6, 2026
Unprompted review
MICAS logo

Reply from MICAS

Dear valued customer, we sincerely apologize for the trouble caused to you. Our return policy does require customers to ship items back to our designated return address. We just took a look that our support team has emailed you about this issue. Could you please double-check your inbox? We really want to handle this issue for you. Don't worry, our dedicated customer care team is always here to help!

Rated 5 out of 5 stars

Amazing style & quality!

Clothes came in time , quality is always top tier . Always happy with micas!

January 5, 2026
Unprompted review
MICAS logo

Reply from MICAS

Thank you so much! We’re thrilled to hear you’re always happy with Micas and love the top-tier quality ❤️

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