While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Ordered two months ago still haven’t received and when I contact support they just advise to keep being patient and wait. Save yourself the hassle and just spend your money with a company who will actually send the product.
The Mermaid Razor is a cheap plastic awful product which cut me.
I contacted their customer service within one day of receiving the product, well within both their 90-day return policy and the UK’s 14-day consumer protection laws, to request a refund and return the item.
Despite these clear policies, the company refused to offer a full refund, instead only offering a partial refund or a replacement. When I reminded them of my rights under UK consumer law, they continued to insist they could only refund 50%, citing their 24-hour sale as an excuse to ignore the law.
It took disputing the charge with my bank to finally receive my full refund. Modira’s failure to honour both their own policy and UK law speaks volumes about their customer service and business ethics. I highly expect this is a drop-shipping company so its just some kid in their bedroom but i gave them 3 warnings of the law and was very kind about it and willing to return the item, but given their refusal to act fairly, I was forced to keep it.
If you value your consumer rights and expect fair treatment, I would recommend avoiding ShopModira.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
