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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products and the competitive pricing, often finding good deals. Several people also highlight the efficiency of the shipping, with some orders arriving faster than expected, even for international deliveries. The website is generally considered user-friendly, and some customers have had positive interactions with customer service, praising their helpfulness in resolving issues. However, a significant number of people were dissatisfied with various aspects, particularly regarding unexpected additional costs for shipping and customs duties, especially for international orders. Many reviewers reported receiving unexpected bills from FedEx or other carriers after their purchase, which was not clearly communicated upfront. There are also complaints about slow or delayed shipping, incorrect product sizes, and damaged items upon arrival. Furthermore, some customers experienced poor communication and unresponsiveness from customer service, with support tickets being closed without resolution.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service. While some customers praise fast shipping, with orders... See more

Product

Consumers find product experiences to be ambiguous. While some reviewers praise the great quality products,... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers express frustration over... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise fast shipping and helpful... See more

Customer service

People report negative experiences with customer service. Many reviewers express frustration with... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I purchased a bike through Nomads and when checking out the shipping cost stated free shipping. 3 days later I received an email that I owed an additional $136 for shipping. I will never order from th... See more

Rated 2 out of 5 stars

I brought a pair of snow boots for my son Christmas gift. FedEx has sent me multiple bills stating that I owe 29.94 for tariffs. Nothing was ever mentioned when I ordered the boots. Their customer s... See more

Rated 5 out of 5 stars

Awesome website with great deals, fast shipping, great customer service! I had some issues with shipping due to vacation schedule, and they went above and beyond to help resolve my issues. Will defini... See more


Company details

  1. #3 of 3 best companies in Outdoor Sports Store
  2. #6 of 8 best companies in Men's Clothing Store
  3. #2 of 2 best companies in Shoe Store
  4. #1 of 1 best companies in Skateboard Shop
  5. #1 of 1 best companies in Snowboard Shop
  6. #9 of 10 best companies in Women's Clothing Store

Written by the company

Snowboard, Ski, Skateboard, Scooter sports store and lifestyle apparel,shoes, sandals, sunglasses, watches, sandals shop. With brands like Volcom, DC, Quiksilver, Roxy, Burton, Lib tech, Hershel, Thrasher, Huf .


Contact info

3.0

Average

TrustScore 3 out of 5

368 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication from the vendor

Great communication from the vendor, who contacted me about a potential issue, offering several options as solutions for me to choose from.
Very nice experience, would shop with them again and recommend them.

June 6, 2022
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Reply from Shop Nomads

Hey David, thanks for the excellent feedback! We appreciate your business with Us and hope to work with you again soon.
Maha

Rated 2 out of 5 stars

A little upset because the product is…

A little upset because the product is not the same as what was advertised. Site said black lens and matte black and stainless steel frame but product received was gloss black frame and all plastic. I know oakley uses different materials for the frame but I thought I would get the matte black with stainless steel rollbar. Would return it but I like the fit and design of the Chrystl and Oakley doesnt make them anymore. Thanks nomads for having it in stock and sorry for bad review.

June 6, 2022
Rated 1 out of 5 stars

I pre-ordered a bike .

I pre-ordered a bike .. waited the length of time they told me.. finally was able to give my son the bike for Christmas. To find out the threads on the crank arm are stripped, sent multiple emails, called the number provided, I get a generic response from emails telling me the part is ordered and to wait or no answer on the phone. Their merchandise is of good quality but the customer service could definitely use some improvement .. still don’t have the new crank arm 😢 but I guess it’s only 6 months

June 6, 2022
Unprompted review
Rated 5 out of 5 stars

Impeccable customer service

Impeccable customer service. I will definitely shop here again. The lady I spoke with pulled my item while I was on the phone and shipped it right away.

June 2, 2022
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Reply from Shop Nomads

Robert, wow , I really do appreciate that you're sharing your experience with us. Thank you for the rave comment i m glade to hear this.
Hope to see your business again soon!
-Maha

Rated 5 out of 5 stars

Would use them again

The product was as advertised and the shipping was quick. Great service!

June 1, 2022
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Reply from Shop Nomads

Wow wow,
such a rave review. We appreciate this so much!
Hope to see your business again!
-Maha

Rated 5 out of 5 stars

Fast and simple

Everything was okay and well packed. i already tried them all and I'm very happy about it.

June 1, 2022
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Reply from Shop Nomads

Wow, Ligia ,thank you for your very kind review! We are happy to hear our customers feel taken care of every step of the process.
-Maha

Rated 1 out of 5 stars

I cannot recommend this company

I cannot recommend this company. I had originally reviewed this company's customer service as abhorrent but took it down in good faith because they apologized appropriately, and tried to make it up to me. I gave them a second chance and purchased a billabong kimono which looks lovely in the pictures. This product was delivered to me looking like it had been used and put away wet. There was zero effort to fold it adequately or package it properly. It was like it was found at the bottom of a bin, it was an awful ball of rag. It is suppose to be a gift and it is not worth a fraction of the 100$ it cost. I am sincerely done with this company and will neither purchase from nor recommend this company ever. Order # 25470

May 28, 2022
Unprompted review
Rated 5 out of 5 stars

The bike arrived on time

The bike arrived on time, was easy to assemble and now rides great so far. Excellent purchase.

May 20, 2022
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Reply from Shop Nomads

Wow wow Andrew ,
such a rave review. We appreciate this so much!
Hope to see your business again!
-Maha

Rated 5 out of 5 stars

Great service

Great service! Great shop!

May 11, 2022
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Reply from Shop Nomads

Wow, Thank you Greg,
We hope to see your business with us again soon!
-Maha

Rated 4 out of 5 stars

Excellent and personal service

Excellent and personal customer service. There was a defect with one of the shoes that they came forward with, inviting me to choose how I would prefer they resolve the issue. I’ll definitely shop with them again.

May 11, 2022
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Reply from Shop Nomads

Wow, Ryan. Thank you so much for taking the time to do such a wonderful review. We hope to see your business with us again soon.
-Maha

Rated 5 out of 5 stars

Great product

Great product, fast shipping. Would reccomend.

May 3, 2022
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Reply from Shop Nomads

Peter wow , I really do appreciate that you are sharing your experience with us. Thank you for the rave comment i m glade to hear this.
-Maha

Rated 5 out of 5 stars

Will buy from again...

Good prices, excellent service and shipping.

May 3, 2022
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Reply from Shop Nomads

WOW Jamie,
We are glad to hear this also grateful that you took the time to share your experience with us. We hope to see your business again soon.
-Maha

Rated 5 out of 5 stars

Good service

Good product and quick delivery

April 15, 2022
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Reply from Shop Nomads

Vincent,
Thank you so much for your kind words, Your feedback means a lot to us.
-Maha

Rated 5 out of 5 stars

Love the free stickers

Love the free stickers! Already put one on my car ;-)

April 14, 2022
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Reply from Shop Nomads

Jo,
Wheeeww ! Thank you for taking the time to review your experience with us. I’m so glad to hear this.
- Maha

Rated 5 out of 5 stars

Good customer service

Good customer service, very efficient & my order was delivered on time. What more can you ask for?

April 12, 2022
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Reply from Shop Nomads

Yared, Thank you for your kindness and we hope to see your business with us again soon.
-Maha

Rated 5 out of 5 stars

best online parts service i’ve used

i’ve ordered 2 things and think so far this will be my go to shop for anything action sports. shipping is quick and the product is always carefully packaged, they even sent me a thank you note with my first purchase!

March 31, 2022
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Reply from Shop Nomads

Thank you Riley, such a rave review. We appreciate this so much! We will be sure to let our distribution Manager know of her outstanding work! Hope to see your business again! -Maha

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