Shop Nomads logo
Visit website

Shop Nomads Reviews 368

•
TrustScore 3 out of 5

3.0

Outdoor Sports Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products and the competitive pricing, often finding good deals. Several people also highlight the efficiency of the shipping, with some orders arriving faster than expected, even for international deliveries. The website is generally considered user-friendly, and some customers have had positive interactions with customer service, praising their helpfulness in resolving issues. However, a significant number of people were dissatisfied with various aspects, particularly regarding unexpected additional costs for shipping and customs duties, especially for international orders. Many reviewers reported receiving unexpected bills from FedEx or other carriers after their purchase, which was not clearly communicated upfront. There are also complaints about slow or delayed shipping, incorrect product sizes, and damaged items upon arrival. Furthermore, some customers experienced poor communication and unresponsiveness from customer service, with support tickets being closed without resolution.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service. While some customers praise fast shipping, with orders... See more

Product

Consumers find product experiences to be ambiguous. While some reviewers praise the great quality products,... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers express frustration over... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise fast shipping and helpful... See more

Customer service

People report negative experiences with customer service. Many reviewers express frustration with... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I purchased a bike through Nomads and when checking out the shipping cost stated free shipping. 3 days later I received an email that I owed an additional $136 for shipping. I will never order from th... See more

Rated 2 out of 5 stars

I brought a pair of snow boots for my son Christmas gift. FedEx has sent me multiple bills stating that I owe 29.94 for tariffs. Nothing was ever mentioned when I ordered the boots. Their customer s... See more

Rated 5 out of 5 stars

Awesome website with great deals, fast shipping, great customer service! I had some issues with shipping due to vacation schedule, and they went above and beyond to help resolve my issues. Will defini... See more

Company details

  1. #3 of 3 best companies in Outdoor Sports Store
  2. #6 of 8 best companies in Men's Clothing Store
  3. #2 of 2 best companies in Shoe Store
  4. #1 of 1 best companies in Skateboard Shop
  5. #1 of 1 best companies in Snowboard Shop
  6. #9 of 10 best companies in Women's Clothing Store

Written by the company

Snowboard, Ski, Skateboard, Scooter sports store and lifestyle apparel,shoes, sandals, sunglasses, watches, sandals shop. With brands like Volcom, DC, Quiksilver, Roxy, Burton, Lib tech, Hershel, Thrasher, Huf .

Contact info

3.0

Average

TrustScore 3 out of 5

368 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Disorder

This is the second purchase I made with the store, my second purchase was difficult, because one of the two items chosen (swimsuit) was not in stock, reason for which my delivery was delayed two more weeks, at this time I have sent several emails requesting information on how to make a return of a product (inline skates ROCES M12) because the size is not correct, I have waited for over a week without receiving a response.

July 25, 2024
Rated 5 out of 5 stars

Great price and fast shipping

Great price and fast shipping. I needed new frames for my prescription Oakley lenses because I broke mine skiing. The lenses fit perfectly and the glasses were half price. I’m a happy camper!

February 26, 2024
Rated 5 out of 5 stars

Very Accommodating

Ordered skis online not know their location. I realized after ordering that I live relatively close to their shop. I called and was able pick the skis up the very same day. They were very accommodating. They provide a great skis at a great price!

January 25, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look