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shopofexile.com Reviews 736

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TrustScore 5 out of 5

4.8

Gaming service Provider
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See what reviewers are saying

Rated 5 out of 5 stars

Freakin' AWESOME website man!!! They literally have about EVERYTHING that's valuable in game for a remarkably low price!!! For example, something that is crazy expensive in game cost on average betwee... See more

Rated 4 out of 5 stars

Quick and simple. Initial expectations of when the in game transaction would occur were not clear, would have appreciated an email or some instructions about who would contact me or even just some po... See more

Rated 5 out of 5 stars

this website is as legit as they come. instant response from support. no b/s when it comes to pricing or hidden fees etc. very respectable people, everyone i communicated was very nice and polite... See more

Rated 5 out of 5 stars

once I understood the process of putting gem slots on ordered items it has been a much better process. I wish they had put an explanation up to read when I first purchased. Some items cannot get cert... See more

Company details

  1. Gaming service Provider

Written by the company

Shop of Exile offers Path of Exile currencies, and all PoE items with instant delivery and non-stop live support. We have the most unique services in PoE, such as character improvement, various build optimization services and the best pre-made builds.

Contact info

4.8

Excellent

TrustScore 5 out of 5

736 reviews

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Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

10/10 - Would recommend!

Did a lot of transactions in the past years and I gotta say... I could not be more satisfied! Everything is fast, smooth and safe. Even the customer service is great.
Would definitely recommend to others.

May 14, 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

Recieved my order within minutes of it being placed. Spoke with a customer service rep in live chat before hand. They were polite and prompt. Amazing service overall.

May 14, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service every time

Amazing service every time! last order was delivered within minutes of ordering, And even though I forgot to add certain details to the order someone reached out before delivery to ensure I received what I was after.

May 7, 2021
Unprompted review
Rated 1 out of 5 stars

Customer service

Usually everyone that stood for customer service were really nice but this one guy Vlatko was being extremely arrogant. Please take this up

May 5, 2021
Unprompted review
Rated 5 out of 5 stars

Great Service

Didn't have to wait long at all, happened instantly after placing my order. (around 30 seconds to a minute)

May 3, 2021
Unprompted review
Rated 1 out of 5 stars

Removed my previous review

Removed my previous review?
And yet again they try to falsely remove this 1 star. I didnt notice last time I posted my experice of this shops customer service that they asked for my personal information, and then removed it when I didnt react.
But not this time, I will make this one stay. I have the orders, and I have the email from you customers services trying to explain that he was mad about something else in life and took it out on me. I have provided it all to Trustpilot.

Original:
Customer service is talking talking down to you, if the answer actually was in the website, and you cant find it.....
And when you complain about the BAD attitude, the answer was "Are you gonna get testy with me??" And thrown out of chat.
Bad service.. And im paying customer, who needed an answer before another order....

April 24, 2021
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Reply from shopofexile.com

Hello Lauge!

First of all, we didn't removed any feedbacks you made, we asked for your order ID and details and the lack of response from your side caused the review to be removed automatically. We are very sorry about your experience with our live support agent, the reason we asked about proof of services from Trustpilot is because we could not find your order in our system as a customer with only your Trustpilot nickname and if you are willing send us email on support@shopofexile.com and we will try our best to fix any issue that emerged during the trade or after the trade that you were not satisfied, or any issue that was at that time, our customer feedback is paramount for us and we are apologize for all problems that we caused.

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