Shopogolic - UK Reviews 56

I was a happy customer of Shopogolic.net for a couple of years, but unfortunately, I can no longer recommend their service. My parcel was lost, and despite multiple attempts to get support, I never received a clear answer on the next steps or how to claim the insurance I had paid for. Communication has been very slow and unhelpful. While the team seems genuinely kind, the service quality appears to have declined. Reading other Trustpilot reviews only reinforced my concerns. (Parcel 276888)

If this issue gets resolved, I will update my review accordingly.

Update: the shipping was found and re-sent eventually. I have successfully received the package.

Where is my order MF575287 ? What did you do to my order ? Why DHL not moved my order since 1 week ? Everyone can check my tracking number to make sure that this company shopogolic.net did something bad to my order with DHL tracking number CY287654928DE

More than a month has passed since my parcel was delivered to the warehouse. They still can’t find the parcel and aren’t even looking for it. The support service does not respond to my messages. Ignores search requests. I do not recommend this service.

Very handy when you really, really want to buy something on Ebay and the seller indicates not to ship to your country. This forwarding servicd is very easy to set up and use!

This company's roughly 2.5 star rating is legit. Stay away. Shopogolic has been 2+ months of frustration and headaches due to poor and unprofessional customer service as summarized below:

1. Placed a buy-for-me order, waited 1 week, and nothing happened. Contacted the company to ask for an update, and only then the operator responded that they had had a problem with the vendor. Why didn't they inform me of this issue immediately?

2. I had to find a different vendor. It took them 4 days to place the order, but not before the store had increased the price of the item and I had to pay additional. Items 1 & 2 took a month to accomplish.

3. My package was shipped with my address written wrong on the shipping label. After tracking my package for 3 weeks, the shipping service was unable to deliver it. The package was deemed "lost" and has been returned back to Shopogolic's warehouse overseas. The warehouse employees do not know how to enter foreign addresses, and they don't bother to confirm with you they are entering it properly.

I was patient and gave employees time to address issues despite slow and inefficient communication. I was understanding of time zone differences and the fact they probably process a lot of requests, but this shipping fiasco was the last straw. They failed to deliver, literally. The end result is that I did not receive my item. 

Unsurprisingly, customer support has been silent after I contacted them about my lost package asking for assistance. Not even a simple acknowledgement or response. What a waste of time and money. I truly regret choosing Shopogolic. Don't be a fool like me.

[Update]
I reached out again to Shopogolic a couple more times shortly after their response here. Nothing happened. No responses whatsoever. At this point, it's clear they do not intend to do anything and have given up on my package despite tracking showing that it was successfully returned back to the sender (warehouse) on January 29th. Maybe it's still lost.. I don't know. They refuse to communicate with me. It's embarrassing and disappointing that this company is willing to burn customer goodwill like this.

What a waste of time and money. Never received both of my shipments from Poland.
First shipment returned due to customs, my fault since it was considered "food" but they’re a parcel forwarding company, why didn’t they catch it? And now I have no idea where it is now, except it was returned to their Denmark warehouse. I haven't been able to return or reship. The whole process have been nothing but a nightmare, tedious, inefficient and incompetent.
2nd shipment, they sent me tracking, only weeks later to find out they made a mistake with weight and it's being returned again...and again, no idea where it is now. Incompetent warehouse that can’t seem to get it right.
DO NOT USE THIS COMPANY! THEY DO NOT FORWARD ANYTHING BUT TO LOSE AKA KEEP YOUR SHIPMENTS.

I have been using their services for over a year, received more than 200 orders and forwarded over 80 parcels, and now they suddenly ask for documents that is very personal (like bank statement and invoices, and even after providing them they have not shipped out my parcels. parcels were sitting there for over 3 weeks and products may expire or perish. I wrote so many emails and nothing happened.

I will get my 2 remaining parcels and will never look back. Terrible service and very disrespectful. DO NOT USE THIS SERVICE ever

The company does NOT ship from Great Britain to Israel and does NOT inform about it in clear way before placing order. Shopogolic could 1) mark addresses in Israel as "unavailable" 2) use splash screen about it every time user logs in - but the company does nothing for consumers. I think Shopogolic is on it's way to go out of business.

I wish I could give zero stars. Shopogolic is a complete scam! I placed an order and waited far beyond the promised delivery time, only to receive nothing. When I tried to reach out to their customer support, I got absolutely no response, despite multiple emails and messages. It's clear they don't care about their customers once they've taken your money. I strongly advise against using this site—save your money and Dont' use this scam service.

PS: i write this after Shopogolic answer me here they said that they don't have any parcel on my name , Dear Shopogolic do you want me to share screenshots with your helpful support, Scammers.

Should have read these comments before ordering stuff at their POLISH warehouse. It's been 2 weeks since they were supposed to forward the stuff to me, the fedex tracking number says the package was not picked up yet, the customer service is saying that they're forwarding the package to the german warehouse first. Why??? This service is complete garbage, rotten and full of lies. AVOID

I regret doing business with Shoppgolic. I have never met such bad customer service ever before. Totally unprofessional

saved up my money and finally bought a Game Boy, only to have it redirected to their warehouse. I waited anxiously for weeks, hoping to see it on their page. When it didn’t show up, I contacted eBay. The seller provided a tracking number confirming delivery, complete with a picture of my package.

Desperate for answers, I reached out to Shopogolic. I spent months pleading with them, providing all the evidence I had, but they kept insisting the package was never delivered. In the end, I lost not just my money but also something I had worked so hard to get.

It’s devastating to feel like all my effort and savings have been taken from me. Please, don’t let this happen to you. Avoid this service to spare yourself the same heartache.

Unsure if this company is to do with it directly. But a friend has recently had a scam attempt where scammers have put this address for delivery on multiple orders they have tried to make (unsuccessful).

I use since long time shopogolic as Forward shipping particulary from France and UK to Germany. However, I constate in the last time, that the company has my be some financial turbulances. Because without notification, they remove some items from parcels which they try probably to sale them on the platform like Ebay.
I am sur, I am not the only one with such bad experiences, however some persons don´t report about such mistakes. It is important for me to alert all customers to control strictly their items, specialy when the parcels are stored little bit longer than expected.