While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Ever since removing the stackable promos, Shoppee has turned into just another online selling platforms. What made me give them a chance before were the good deals. Not anymore. After finishing off my... See more

Rated 1 out of 5 stars

Shopee Philippines, do better!!!!! Your loan system is disappointing and manipulative. I wanted to pay my ₱50k+ loan early to reduce interest, but agents told me to settle the entire amount first,... See more

Rated 1 out of 5 stars

Giving Shoppee a chance to move above their very low ratings, a waste . Now I am sure all of theses people were not wrong. After dealing with Shoppee over a long period "Years"and many let d... See more

Rated 4 out of 5 stars

Products are cheaper and the shipping fee is cheaper as well. I got a defective device once and the refund process is fast especially if you use shoppee pay as a payment mode

2.1

Poor

TrustScore 2 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Shopee: The One-Stop Shop for Getting Scammed — Twice!

Shopee is absolutely infested with scammer accounts who rip you off without a second thought. And if you dare to file for a refund? Get ready for a marathon of frustration that’ll drain your time, energy, and sanity.

But wait, the fun doesn’t stop there — after all that effort, Shopee themselves swoop in to rob you again with their sneaky hidden fees. Unlike Lazada (which, by the way, actually understands the concept of “customer service” and refunds the full amount hassle-free), Shopee makes sure you don’t get your full refund. So congratulations, you just got scammed twice — once by the seller, and again by Shopee. Bravo.

And what happens to the scammer after you’ve proven your case and reported him? Nothing. The account stays up, business as usual. Shopee apparently thinks enabling scammers is good for business.

Here’s my personal “Shopee Experience”: I ordered a branded automatic diver’s watch for ₱5,024. What I got was a cheap, no-name Chinese quartz junk worth maybe ₱200. After a week and a half of emails, arguments, and return procedures, I finally got a “refund” of ₱4,766 — because apparently Shopee charges ₱258 for the privilege of being scammed on their platform.

In short: the site’s a scam, the sellers are crooks, and Shopee’s right there joining the party. Thanks for nothing, Shopee. Never again.

Meanwhile, over at Lazada — I’ve been ordering for over 10 years, and not once have I been scammed. Damaged item? Refund in an hour. Imagine that — efficiency and honesty. Two things Shopee’s clearly allergic to.

October 21, 2025
Unprompted review
Rated 1 out of 5 stars

Shopee Philippines

Shopee Philippines, do better!!!!!
Your loan system is disappointing and manipulative. I wanted to pay my ₱50k+ loan early to reduce interest, but agents told me to settle the entire amount first, then they’ll “evaluate” if I get a refund. No clear terms. No transparency. This is a trap, not financial help!!!!! Stop punishing responsible borrowers!!!!!!

April 18, 2025
Unprompted review
Rated 2 out of 5 stars

Ever since removing the stackable…

Ever since removing the stackable promos, Shoppee has turned into just another online selling platforms. What made me give them a chance before were the good deals. Not anymore. After finishing off my current transactions, I will end it with them.

October 5, 2022
Unprompted review
Rated 4 out of 5 stars

Cheap and Easy

Products are cheaper and the shipping fee is cheaper as well. I got a defective device once and the refund process is fast especially if you use shoppee pay as a payment mode

September 19, 2022
Unprompted review
Rated 1 out of 5 stars

HORRIFYING CUSTOMER SERVICE!

My son bought a study table, it came to him with damages. Customer service was so unreliable. They provide different kinds of wrong information. It's been a month now, no refund has been processed for my son. Will call back again and ask for their manager.

June 29, 2022
Unprompted review
Rated 1 out of 5 stars

Giving Shoppee a chance bad idea

Giving Shoppee a chance to move above their very low ratings, a waste .

Now I am sure all of theses people were not wrong.
After dealing with Shoppee over a long period "Years"and many let downs :
Effect now I've closed my account and all future dealing with Shoppee or any vendors that sell through Shoppee .
I have also forward this info to all followers on social media, military and military veterans . Expats living in Vietnam, Taiwan and the Philippines .
All of my family and friends in Baguio, Manila, Leyte and Cebu .

Use your own experience!

May 28, 2022
Unprompted review
Rated 1 out of 5 stars

Very Bad CostumerService

Someone made and account with my email.
I am unable to delete since it is not my phone-number connected to the account.

I have reached out multiple times asking them to delete the account or change the password.

May 24, 2022
Unprompted review
Rated 1 out of 5 stars

product images most are not authenticated

some of the product images and the one delivered is not the same.like the cargo pants.properly complained and took info by customer service.but the fake seller continiously sell the fake products.the company dont check the products authenticity if its the proper one.they just sell.sorry shoppee

January 6, 2021
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look