I first started using Remi a few years ago after getting tired of the expensive night guards from my orthodontist - not covered by insurance, either way too thick or too thin, and inconvenient appoint... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Remi is top notch. They send reminders, informative posts, track your packages, and use instructive videos to help with the process. They save you money over dentist office prices. Useful support prod... See more
Company replied
I needed to replace my night guard/retainer after completing my Invisalign treatment to straighten my teeth. I wanted to try Remi as it was more cost effective rather than going to a local orthodontis... See more
Company replied
I've been using Remi night guards for a few years now and continue to be very satisfied. I use the medium thickness, which has never come close to wearing out before I get a new one. They are incredib... See more
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Company details
Written by the company
Remi is a direct-to-consumer sleep and wellness company.
Contact info
50 Francisco St, Suite 275, 94133, San Francisco, United States
- +1 (800) 234-1874
- support@shopremi.com
- shopremi.com
3.9
Great
1K reviews
Replied to 91% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good fit but took a bit
At first, the product felt uncomfortable to use, and I wasn’t sure it would work for me. After following the guidance provided by support, it became comfortable and effective.
January 15, 2026
Unprompted review
Reply from Remi
Dear Tracy,
Thank you so much for your thoughtful review! We completely understand that it can take a little time to adjust at first, and we’re so glad our support team was able to help you get to a comfortable, effective fit.
We really appreciate you sticking with it and sharing your experience.
- The Remi Team
Resolved all of my concerns
I was concerned when I did not hear back immediately after my first inquiry. The follow-up response was detailed and resolved all of my concerns thoroughly.
February 12, 2026
Unprompted review
Reply from Remi
Dear Amber,
Thank you so much for the 5 stars! We truly appreciate your patience and are so glad our follow-up was able to address all of your concerns thoroughly. That means a lot to us.
- The Remi Team
Easy process and excellent product
Easy process and excellent product. The night guards work great, have eased my grinding immediately. The fit is perfect. These are better guards than the guards i purchased (and paid quite a bit more) from my dentist. Will continue to get the replacements as needed.
February 6, 2026
Unprompted review
Reply from Remi
Dear Sharon,
Thank you so much for the 5 stars! We’re thrilled to hear the process was easy and that your night guards are working so well.
We truly appreciate your support and look forward to keeping you stocked with replacements whenever you need them.
- The Remi Team
Works great for bruxism
Works great for preventing tooth grinding at night. I have been using them for years. Customer service responds quickly. I have the subscription so I can get new nightguards every 6 months.
February 12, 2026
Unprompted review
Reply from Remi
Dear Leah,
Thank you so much for the 5 stars! We’re so glad Remi has been helping with your bruxism and that the subscription makes replacements easy. And we really appreciate the kind words about our customer service team!
Thanks for being part of the Remi family!
- The Remi Team
Awesome!
I initially had questions and concerns about the subscription terms. Customer support clearly explained everything and helped adjust my plan without any difficulty.
February 11, 2026
Unprompted review
Reply from Remi
Dear Quetta,
Thank you for the awesome review! We’re so glad our customer support team was able to address your questions and clarify the subscription terms for you.
Making sure everything is clear and flexible is important to us, and we’re happy we could adjust your plan with ease. We truly appreciate you choosing Remi!
- The Remi Team
This product arrived with a small…
This product arrived with a small defect, which promotes me to file a complaint. The company responded promptly and sent a replacement without any hassle, leaving me satisfied with the resolution.
February 4, 2026
Unprompted review
Reply from Remi
Dear Ashley,
Thank you for sharing your experience! We’re sorry again that your original mouth guard arrived with a defect, but we’re so glad we were able to quickly make it right for you.
Providing prompt, hassle-free support is very important to us, and we truly appreciate your patience and the opportunity to resolve the issue. Thank you for choosing Remi!
- The Remi Team
The Remi mouth guards have changed my…
The Remi mouth guards have changed my sleeping quality in the best way! The top and bottom mouth guards provide me with the comfort and stability for my teeth grinding I needed from a mouth guard!
February 11, 2026
Unprompted review
Reply from Remi
Dear Jimmy,
Thank you so much for your kind words! We’re thrilled to hear that your Remi mouth guards have made such a positive difference in your sleep quality.
Providing comfort, stability, and reliable protection for teeth grinding is exactly what we aim for, so it means a lot to know they’re working well for you.
We truly appreciate you taking the time to share your experience!
- The Remi Team
Awful avoid at all costs
I rarely leave negative reviews, but my experience with this company warrants transparency for future customers.
What should have been a straightforward order took over two months to fulfill, marked by inconsistent explanations and shifting narratives. I initially ordered one top and one bottom, only to be told later that “we weren’t able to create a night guard that meets our standards for both comfort and protection” and that my order would need to be changed to two bottom guards instead. However, when I did not want that and it became clear that changing the order would require them to send additional product, they suddenly claimed the original mold was workable after all. That contradiction alone significantly undermined my confidence.
Communication throughout the process was disjointed and unreliable. I was told my item was actively being made, then later informed it was not. I was assured the order was shipping on an expedited timeline, only to then be told there were internal bottlenecks causing further delays less than 24 hours later. Each update contradicted the last, leaving me feeling misled rather than informed.
Most concerning is that after this prolonged and confusing experience, the company is now refusing to allow me to cancel my subscription without additional charges, despite their repeated failures to deliver as promised.
Delays happen—but inconsistent information, retroactive explanations, and inflexible policies in the face of company-caused issues are unacceptable. The overall experience felt less like a logistical hiccup and more like a pattern of poor communication and questionable transparency. I’ve read other reviews since that mirror my experience.
I would strongly encourage potential customers to go elsewhere.
February 2, 2026
Unprompted review
Reply from Remi
Dear Kensi,
We’re really sorry to hear about this experience. The delays, conflicting updates, and confusion you described are not acceptable, and we understand why this undermined your trust. While delays can happen, you’re absolutely right that communication should be clear, consistent, and transparent, and we missed the mark here.
We also regret the frustration around the subscription and cancellation process, especially given the issues with your order. This is not how we want any customer to feel.
Please reach out to our customer experience team at support@shopremi.com, mentioning "Jan," and we’ll make sure to assist you promptly.
We appreciate your patience and hope to turn your experience around.
- The Remi Team
It’s simple and works
The whole process was easy to do with their help. Fits perfectly, made well. I’m a heavy grinder and I have been using my Remi mouth guard for months without any breakage or problems. So much cheaper than the dentist’s mouth guards that I was paying $800.
February 7, 2026
Unprompted review
Reply from Remi
Dear Jen,
Thank you so much for the 5-star review!
We love hearing that the process was simple and that your Remi guard fits perfectly, especially from a heavy grinder. And saving you hundreds compared to a dentist-made guard? That’s a big win!
Thanks for trusting Remi with your smile and your sleep. We really appreciate you taking the time to share your experience!
- The Remi Team
Remi is the scientology of night…
Remi is the scientology of night guards. They sent a night guard that fit poorly and after wearing them for several nights thinking I will get used to them I developed pain in my teeth and needed dental care costing me several thousand dollars!
Then they kept sending me more unwanted night guards on a subscription that I never signed up for and charged me everytime! I called and emailed them many times to cancel my account. Everything seemed to quiet down and then several months later I get an email that I will soon be receiving another poorly fitting night guard and that I will be charged again! I emailed them several times again to not send anything, not to charge my credit card anymore and that if they did, I will take legal action for fraud.
Then I got an email saying they will charge me $40 for cancelled my "subscription " that I never signed up for! Stay far far away from this fraudulent company selling poorly fitting night guards that can damage your teeth!!!
January 31, 2026
Unprompted review
Reply from Remi
Dear DA,
We’re very sorry to hear about this experience. Pain or discomfort is not expected, and we always recommend stopping use and contacting us right away so we can adjust or remake the guard.
We also want to clarify that Remi does not enroll customers in subscriptions without their consent, but we understand how frustrating this situation has been and apologize that it wasn’t resolved sooner. This is not the experience we want for anyone.
Please reach out to our customer experience team at support@shopremi.com, mentioning "Jan," and we’ll make sure to assist you promptly.
We appreciate your patience and hope to turn your experience around.
- The Remi Team
BUYER BEWARE
BUYER BEWARE. You have to email support to cancel - they will not cancel. They spam you with emails saying “we sent you a message” but there is no message to read and you cannot respond to the message. Then when you finally get an actual email response - even if they promise to cancel I STILL GET CHARGED and then months later I am still in this mess. The night guards weren’t good quality anyway - NOT WORTH the horrible trouble. They are thieves.
February 4, 2026
Unprompted review
Reply from Remi
Dear Hilary,
We’re sorry to hear how frustrating this has been. Subscriptions can always be canceled, and it’s concerning to hear that you felt stuck or continued to be charged after requesting cancellation.
We’d like to look into exactly what happened with your account and confirm everything is fully resolved.
Please reach out to our customer experience team at support@shopremi.com, mentioning "Jan," and we’ll make sure to assist you promptly.
We appreciate your patience and hope to turn your experience around.
- The Remi Team
AVOID!!!!!
I used these for a couple of years. Quality was not consist and by the latest pair, I was done. They tasted and smelled like chemicals and fit oddly. The smell/taste wont go away.
Ive been trying to cancel for a week and they will not cancel my subscription! Multiple customer service reps, all of them just ignoring my pleas to cancel. I've reported to the better business bureau but nothing has happened yet. If they charge my card again I guess I'll have to report to my bank as fraud.
February 3, 2026
Unprompted review
Reply from Remi
Dear Sarah,
We’re really sorry to hear about this experience. Concerns about taste, smell, or fit are taken very seriously, and we’d like the opportunity to review the specific batch you received. That’s also true for the cancellation issue. Subscriptions can always be canceled, and we’re sorry you felt ignored while trying to do so.
We’ve flagged this internally and would like to resolve it directly. Please reach out to our customer experience team at support@shopremi.com, mentioning "Jan," and we’ll make sure to assist you promptly.
We appreciate your patience and hope to turn your experience around.
- The Remi Team
HORRIBLE!!!
HORRIBLE!!!! Should have stayed with Clear Club. Remi's customer service is horrid. They will make mistakes and expect you to buy new things to make it right and will not offer anything, even if its their fault!!!! Go anywhere else but here.
January 30, 2026
Unprompted review
Reply from Remi
Dear Laura,
We’re really sorry to hear this and understand how upsetting that experience must have been. This isn’t the level of service we aim to provide, especially when mistakes are on our end.
Please reach out to our customer experience team at support@shopremi.com, mentioning "Jan," and we’ll make sure to assist you promptly.
We appreciate your patience and hope to turn your experience around.
- The Remi Team
Scammy attempts to charge my card
My first order arrived weeks late, after they confused me with another customer with a completely different name. OK, sometimes mistakes are made. Then - weeks before my next order was due to ship - they sent a notice saying my next order would ship in 5 days. I immediately paused my credit card for Remi and - sure enough - they tried to charge me the next day. I skipped the order until March 18. Now, almost 8 weeks in advance - they tried to charge my paused card again. Read the reviews and don't trust them with your primary credit card number!
The night guards I did get were OK, so 2 stars instead of one.
January 30, 2026
Unprompted review
Reply from Remi
Dear Warren,
We’re sorry for the confusion and frustration around your order and billing. While charges are scheduled ahead of production, it’s clear our communication and timing missed the mark here. We appreciate you noting that the night guards themselves were satisfactory, and we’re taking your feedback seriously as we work to improve transparency and reliability.
Please reach out to our customer experience team at support@shopremi.com, mentioning "Jan," and we’ll make sure to assist you promptly.
We appreciate your patience and hope to turn your experience around.
- The Remi Team
Great Experience so far!
I bought night guards from them for my husband, and they’re currently still being made by the lab, so we don’t know yet how they’ll fit. So far, though, the experience has been great! I was pleasantly surprised that the Zoom meeting for the impressions was with an actual dentist. The whole process was smooth and quick. Can’t wait to try the night guards!
January 30, 2026
Unprompted review
Reply from Remi
Dear Min,
Thank you so much for the 5-star review! We’re thrilled to hear that your experience has been smooth and that you enjoyed meeting with one of our licensed dentists during the impression appointment.
Our lab takes great care in crafting each night guard, and we hope your husband loves the fit once it arrives. We can’t wait for you both to try it out, and we’re always here if you have any questions along the way. Thanks again for choosing us!
- The Remi Team
Incredibly comfortable; great support
I've been using Remi night guards for a few years now and continue to be very satisfied. I use the medium thickness, which has never come close to wearing out before I get a new one. They are incredibly thin, and barely noticeable when wearing. The support from Remi has been top notch, including pausing for almost a year when I was trying something that would havem prevented me from using night guards.
January 29, 2026
Unprompted review
Reply from Remi
Dear Jennifer,
We’re thrilled to hear how comfortable the medium thickness night guard has been for you and that it’s holding up so well over time. It means a lot to know it’s barely noticeable while still providing the support you need.
We’re also really glad our team could support you along the way, especially during your pause. Thanks for being a longtime part of the Remi family!
- The Remi Team
Happy with Remi
I have been happy with the professionalism of the Remi staff. The night guards that they provided seem to be good quality and fit well. I had read some reviews that said it would be difficult to cancel the recurring orders, but they were very nice to post pone recurring order for two years as I feel like I won't need more for that long.
January 20, 2026
Unprompted review
Reply from Remi
Dear Laurie,
Thank you so much for the 5-star review and for sharing your experience with Remi. We’re really happy to hear that your night guards fit well and that you’ve been satisfied with their quality.
Thanks again for choosing Remi!
- The Remi Team
I spent way too much at the dentist for…
I spent way too much at the dentist for a night guard that never really fit right. Remi was so easy to order and the guard fits perfectly. My jaw soreness is gone and I sleep so much better. Caaan’t believe it’s actually affordable too!
January 22, 2026
Unprompted review
Reply from Remi
Dear Waltez,
So glad to hear that! We love knowing your guard fits perfectly and that your jaw soreness is gone. Better sleep and affordability are win-win.
Thanks for choosing Remi and for sharing your experience!
- The Remi Team
The mouth guards are great quality and…
The mouth guards are great quality and comfortable
January 23, 2025
Unprompted review
Reply from Remi
Dear CFB,
We’re thrilled to hear you’re loving the quality and comfort of your night guards.
- The Remi Team
Remi is complete dental care
Remi is top notch. They send reminders, informative posts, track your packages, and use instructive videos to help with the process. They save you money over dentist office prices. Useful support products give you complete dental care.
January 24, 2026
Unprompted review
Reply from Remi
Dear Margi,
Thank you for the amazing review! We’re thrilled you appreciate our reminders, guides, and support products. It’s great to hear we’re helping make dental care easier and more affordable for you!
- The Remi Team
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