I recently bought borderlands 4 (purchased march 7th). It is march 8th today and I’ve been playing for some hours. This website is extremely legit. I’m playing a game that would cost 69.99 at 11:99.... See more
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The customer support won't respond. I'm still waiting for the Steam guard codes to get updated on the website for Wukong and Ghost of Tsushima. I e-mailed them but I still got no awnser.
Been waiting 3 days(going on waiting for the 3th month now) for the steam guard code, it's never updated and the one that's on the website doesn't work, no reply on the email either. I'd suggest that... See more
Company replied
Bought 3 games. Immediately received my order! Played and enjoyed one of the games so far. Here's my issue, the 2nd game I bought needed a verification and I contacted support last night, yet to... See more
Company replied
2.5
Poor
60 reviews
Replied to 85% of negative reviews
Typically takes over 1 month to reply
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The customer support won't respond
The customer support won't respond. I'm still waiting for the Steam guard codes to get updated on the website for Wukong and Ghost of Tsushima.
I e-mailed them but I still got no awnser.
March 25, 2026
Unprompted review
I recently bought borderlands 4…
I recently bought borderlands 4 (purchased march 7th). It is march 8th today and I’ve been playing for some hours. This website is extremely legit. I’m playing a game that would cost 69.99 at 11:99. WHAT?! Should’ve came here sooner
When you purchase it’s done by an automated system so you will receive log-in immediately. 10/10
March 7, 2026
Unprompted review
Bought 3 games.
Bought 3 games.
Immediately received my order!
Played and enjoyed one of the games so far.
Here's my issue, the 2nd game I bought needed a verification and I contacted support last night, yet to hear back from them over 8 hours.
Slow customer support but great deal. You get what you pay for.
December 30, 2025
Unprompted review
Reply from Retrograde
Hello Isa, Thank you for the review. We are an ever expanding business, so in the future the kinks will be ironed out🙂👍
Been waiting 3 months now
Been waiting 3 days(going on waiting for the 3th month now) for the steam guard code, it's never updated and the one that's on the website doesn't work, no reply on the email either. I'd suggest that you pay a bit more and buy from another website. I did email them on the 25th dec last year, still haven't replied and I emailed them yesterday aswell to try my luck but I'm not very hopeful.
December 25, 2025
Unprompted review
Reply from Retrograde
Hello Ahsan , Sorry for this please reach out to our support team (info@shopretrograde.com) and they we work this out for you.
Its full on fraud...
Its full on fraud...should have checked here first. Purchased Anno 117 on Saturday for a good deal, assuming I'd have to put up with some game sharing bs, but i have received NOTHING. Have been calling and emailing since Monday, tried the AI chat help to no avail. No one answers the phone or responds to email, they just take your money and run.
December 4, 2025
Unprompted review
Reply from Retrograde
Hello Nick could you please check this again in your email spam inbox or go to our site. We guarantee product shipment for all our orders.
It gently stinks and I think ye should…
It gently stinks and I think ye should get rid of it
December 3, 2025
Unprompted review
Reply from Retrograde
Hello Beetlejuice, we at Retrograde regularly take showers so the stinking problem with out a doubt is not us.
I ordered an account (not knowing it…
I ordered an account (not knowing it was one) and it wouldnt let me log in to the account, it kept asking for email verification on the steam page which i obviously didnt have
November 30, 2025
Unprompted review
Reply from Retrograde
Hello Defnot, please reach out to our support team (info@shopretrograde.com) they we be quick in resolving your issue.
I think its a scam
I bought Spider-Man 2 and it says it needs a verification code but the verification code they gave me does not work.I think i got scammed.
November 12, 2025
Unprompted review
Works but isn’t rly a good choice. Would recommend if u have lots of free time
I am able to play the game but idk if there should be other people logging in on the account that I paid for. It takes forever to load into a game. I got pack on tdy and it said someone logged on the account with another pc.
November 8, 2025
Unprompted review
I wrote a review earlier waited 2 days…
I wrote a review earlier waited 2 days of not receiving the game and very little support I called no answers emailed no answers but after 2 days they started to respond and they actually got me the game account after some communication
November 4, 2025
Unprompted review
It's a scam. It will give you the account credentials but you are unable to log in. Please avoid this website at all costs.
It's a scam, straight up
October 9, 2025
Unprompted review
Reply from Retrograde
Hi Mason, we apologize for the trouble accessing your account. The issue you encountered was related to a temporary login credential error, which has since been corrected. A replacement file was sent to your email shortly after. We understand your frustration and appreciate the chance to make things right.
I recently Bought GOW Ragnarok....
I recently Bought GOW Ragnarok and had a great experience with the seller. the game was exactly as described and everything went really smooth. the seller was very friendly handled all my queries. i am very happy with my purchase and would definitely recommend this seller to others.
July 25, 2025
Unprompted review
Reply from Retrograde
Thank you so much for your kind words, Bobby! We’re thrilled to hear your God of War: Ragnarok order went smoothly and that you were happy with the service. We appreciate your support and look forward to having you shop with us again soon. 🎮
Their accounts do not work-scam
Their accounts do not work. And they will ignore your attention to contact them. Wasted money....
September 15, 2025
Unprompted review
Reply from Retrograde
Hi Cenobio, we’re sorry to hear about your experience. This issue was reviewed and corrected, and updated access credentials have been reissued. We value your feedback — it helps us continue improving our response times and overall support process.
i bought GOW ragnarok
i bought GOW ragnarok, and i have been trying to get in contact with them cause im not getting a steam guard code at all, i have also tried their chatbot which is utterly useless
September 4, 2025
Unprompted review
Reply from Retrograde
Hi, thank you for bringing this to our attention. The Steam Guard verification issue you mentioned was due to a file error on our end, and a corrected version has since been provided. Please email us at info@shopretrograde.com for detailed instructions. We appreciate your patience and hope everything is now working properly.
login details on the account dont work…
login details on the account dont work - ac shadows. dont waste your money
August 28, 2025
Unprompted review
Reply from Retrograde
Hi Beau, we’re sorry about the login issue you experienced. This was caused by a credential mismatch that has since been fixed. A corrected file was sent to your email with working access details. We appreciate your patience while this was sorted out.
Worst experience and waste of money
I bought AC: Shadows and first I received both ubisoft and steam credentials. But in the new guide there is only ubisoft credentials ending with @outlook.com. I am not sure if the username is correct but I have reached out multiple times and still no response from the team.
August 22, 2025
Unprompted review
Reply from Retrograde
Hi Katla, we completely understand your concern. Your order was reviewed, and new credentials have been reissued to resolve the delivery issue. Thank you for your patience and for being a long-time customer — we truly value your trust and feedback.
Took the money and ran
Made a purchase through their site - login credentials they gave me didn't work. Contacted them to advise but no response. Took the money and ran. Avoid.
August 13, 2025
Unprompted review
Reply from Retrograde
Hi MCD, we’re very sorry you didn’t receive your account details initially. This was due to an automated dispatch error that has since been fixed, and your credentials were resent shortly after. Thank you for allowing us to correct this — we appreciate your patience.
Purchased
Purchased
DYNASTY WARRIORS: ORIGINS - PC × 1
Order #4008
just to never recieve the email with acc info
complete scam
August 9, 2025
Unprompted review
Reply from Retrograde
Hi Luca, we sincerely apologize for the missing account information. Your order has since been reissued with the correct delivery file, and we’ve added safeguards to prevent this from happening again. Could you please check your email for your account information email us and we'll send your the account details. We appreciate your understanding and patience.
Buyer Beware
Buyer Beware! Purchased a game and was sent a Invalid code and login information. Contacted support no response no replacement no refund wont be buying anything from these clowns dont waste your time or money trust me
July 28, 2025
Unprompted review
Reply from Retrograde
Hi Stewart, we’re sorry for the trouble with your order. The invalid credentials issue was identified and resolved shortly after your message. Updated login details have been sent to your email. We appreciate you bringing this to our attention and allowing us to make it right.
did not send the accont details
I bought an account and it did not send the details
July 15, 2025
Unprompted review
Reply from Retrograde
Hi Shane, apologies for the delay in receiving your account details. We’ve since confirmed your order has been fulfilled and working credentials were reissued. Thank you for your patience while we resolved this.
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