I wish I could give zero star review. This company has no integrity or capability to be honest. Customer service is beyond poor. You will have to chase up for your order, and when they finally de... See more
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See what reviewers are saying
I’ve been using the Skin Clinic oil and cream for almost a month to treat dark scarring on my legs from recent bites and allergy reactions, and I’m honestly so impressed. The marks have definitely s... See more
Ordered from Republic of Ireland which should take at least 3-5 business days it took over two weeks. Customer service is terrible, sent over three messages with no response. Product d hasn’t worked... See more
Order number 4161 … why ask me for reviews when I haven’t received my goods for almost 2 months… you send me an email saying I will receive it by the 15th of January with a late gift but nothing still... See more
Company details
Written by the company
At Skin Clinic, we believe everyone deserves to feel confident in their own skin. We’re dedicated to creating effective skincare for real skin concerns that are often overlooked, including acne, hyperpigmentation, dark marks and body acne. Every product is thoughtfully developed with one goal in mind: to help our customers achieve healthier-looking skin and greater confidence. Our customers are at the heart of everything we do. From carefully formulated products to exceptional customer care, we’re committed to making every step of your skincare journey a positive one. Thank you for trusting Skin Clinic to be part of your journey.
Contact info
124 City Road, EC1V 2NX, London, United Kingdom
- 02038078404
- support@shopskinclinic.com
- shopskinclinic.com
2.5
Poor
140 reviews
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Hasn’t replied to negative reviews
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People also looked at
Postage issue now resolved
Ordered knuckle product. Have been waiting for product. After leaving a review and not receiving i have been contacted by management- and he had explained to me how it was a mistake from one of their employees. He was very understanding and offered me a few products which he said he will hand deliver for free to my address. He then sent me the product to my address and a full refund. So thanks for rectifying the situation.
November 2, 2023
Unprompted review
Reply from Skin Clinic Ltd
Hi Muj,
We have tried contacting you several times. Your order has been refunded. Apologies for any inconvenience.
Thanks
Sheila
Good customers service
I love their customers service! Just got my product, Will come back to share product review.
January 5, 2024
Reply from Skin Clinic Ltd
Hi Teah
Hope you are well.
Your order is showing 'Delivery Attempted' via the Royal Mail dashboard?
Please let me know if this is not the case so i can look into it further.
Thanks
Sheila
improve on postage time or charge extra…
improve on postage time or charge extra for next day delivery. wanted to travel with it but ended up leaving it behind as product too long to arrive.
December 15, 2023
Reply from Skin Clinic Ltd
Hi Rohey
There is an option for Next Day Delivery at an additional cost, our free delivery is on a 48 hours timeline, as promised by Royal Mail.
Thanks
Sheila
This product really worked and helped…
This product really worked and helped me with my skin. I had discolouration skin with peeling and I’ve been using it since October till now, but I missed a month because she was on holiday but now that I am consistent with it has helped me a lot it has taken out the darker pigmentation on my hands and on my throat and on my elbows. I wish I can post before and after everybody that sees my hands always ask me what did you use it has improved the law I don’t even feel ashamed or I don’t need to cover my hands like before.
December 15, 2023
Waiting a bit longer but an amazing…
Waiting a bit longer but an amazing product thank you 🙏
December 4, 2023
I have been struggling with acne for a…
I have been struggling with acne for a while and tried all sort of products but nothing worked. Purchased the tribal secret set and from day one Ive noticed that my skin is less irritable, the redness around sport has stopped and the amount of spots has reduced significantly. The face mask and rebirth oil are my favourite. It leaves suchs a lovely scnet and you can feel that the skin is relaxed. Would definitely recomend, it did take a few weeks to receive the items but it was definitely worth the wait. Cant wait to see the long term results.
December 15, 2023
Unprompted review
Thank you very much for the excellent…
Thank you very much for the excellent experience, good health care and skin care. They use the best skin care products and care very much about the customers’ health and the place is very clean.
October 15, 2023
Unprompted review
I love the rebirth
I love the rebirth, it is miraculous- I love the way the oil does my skin. I also got the knuckle oil, i hope to see changes in some weeks. Fingers crossed hopefully.
November 13, 2023
Unprompted review
Make stronger
September 1, 2023
Very good product
Very good product. Owner called personally and was lovely - Had a small issue with delivery but she did great. Will definitely recommend and buy again after I finish this bottle.
August 20, 2023
I belive there should be communication…
I belive there should be communication when the delivery is delayed as it took a while to get my product.
August 31, 2023
I have been using the oil for a week…
I have been using the oil for a week now haven’t really seen changes. Hoping it will overtime. Giving a three star because I have seen any breakouts either. So far it’s just not a YEH or NEH
August 11, 2023
Product was damaged
Product was damaged, one of the bottles of Dark Knuckles remover was completed shattered, nothing but broken glass in the box, remaining boxes oily and damaged. Product just arrived 8.19.2023
August 9, 2023
I placed an order and till now haven't…
I placed an order and till now haven't received tracking details. I contacted them about this and still didn’t get a response. This isn't good for a business!!
July 12, 2023
Unprompted review
Where is my order
Where is my order, I ordered on the 8th of July no email confirmation of order no delivery no response on your socials this is bad!
July 15, 2023
Unprompted review
Reply from Skin Clinic Ltd
Hi Doris,
Apologies for the delay getting back to you.
Unfortunately your package was part of the ones missing according to Royal Mail, we have gone ahead and shipped a new package and we've just checked the tracking info for your package, it shows delivery was attempted today. They will re-attempt delivery tomorrow.
Your tracking number is - TQ168676208GB
Thanks
Jake
I didn’t receive my purchased item.
June 21, 2023
Reply from Skin Clinic Ltd
Hi Lanre
Your package was shipped and on time, you provided the wrong address as it does not have a door number, because of this, it's been returned back to us. Your tracking number is TQ166330138GB, you can find more details upon tracking.
You can also find the address you entered on your order confirmation, this does not include a door number.
We can re-ship this or offer you a full refund.
Thanks
Jake
I haven't received my order since 14th…
I haven't received my order since 14th of this month,I really don't know what's going on
June 21, 2023
Reply from Skin Clinic Ltd
Hi Rhoda
Your order was delivered as per the tracking, proof of delivery was also provided, this can be found on the tracking page.
Tracking number TQ166323812GB
Thanks
Jake
Great service
June 12, 2023
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