Shopthebags have now agreed to refund my mistaken purchase of a gift card. I'm still unsure how that happened in the first place but I appreciate their willingness to reverse their no refund policy in... See more
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See what reviewers are saying
Good customer service by KAI. Thank you for giving this issue an attention, I hope you could help me get my refund. This money is really important as of my current situation. I hope you understand.
They take whatever they want out your account and sign you up for all sorts of memberships, then refuse refunds. You don't get what you think you're buying! Don't use! Since leaving a review, I... See more
I have a pressing issue with shopthebags regarding a deductions on my visa account that I am jot aware of, Mr Alero helped me through it and it was solved instantly! May I add a few? I had my... See more
3.9
Great
492 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I hope that I can receive the refund as…
I hope that I can receive the refund as soon as possible
May 18, 2025
Unprompted review
thanksdor coopration
May 16, 2025
Unprompted review
EMILY Staff Member
Emily Your Staff doing well.She is very kind and helpful to the customers.
May 7, 2025
Unprompted review
The Agent response was helpful..
The Agent response was very helpful... So it made it easy to communicate.
April 22, 2025
Unprompted review
The quick responce to my problem and an…
The quick responce to my problem and an acceptable solution. The team helping were great.
Thank you
April 7, 2025
Unprompted review
In a commercial of Rituals I was…
In a commercial of Rituals I was suddenly asked to pay for Shopthebags.com. When I asked for a refund and cancellation, I needed to give a rating of 4 or 5 stars, so this was not an honest rating.
March 31, 2025
Unprompted review
Claire reached out to me and granted my…
Claire reached out to me and granted my request for a refund. That was a big help. Thank you for doing the extra mile.
March 27, 2025
Unprompted review
I was really mad cause you stool my…
I was really mad cause you stool my money bu right now I hope I will get them back so it’s cool
March 25, 2025
Unprompted review
The agent name Jerry was very…
The agent name Jerry was very cooperative, polite and friendly. He assist me smoothly and answers all my concern. Thank you.
March 19, 2025
Unprompted review
Doris
I was shocked to know that I am being charged with 31.58 dollars. I thought I ordered a bag worth 2 USD only.
I chatted customer support and DORIS is very quick to reply and very helpful. I appreciate the prompt and efficient assistance i received.
March 17, 2025
Unprompted review
KAI has been of great help and will…
KAI has been of great help and will process my refund as requested (:
March 17, 2025
Unprompted review
Satisfied with the escalation team
I was not satisfied with the process; however, so far, they escalated my case and provided the solution I was looking for.
March 10, 2025
Unprompted review
Good job Nicholan from Escalation Team
Nicholan from Escalation Team reached out to me and he is currently working to resolve my issue the soonest possible time. Thank you and keep up the good work!
March 7, 2025
Unprompted review
Good customer service by KAI
Good customer service by KAI. Thank you for giving this issue an attention, I hope you could help me get my refund. This money is really important as of my current situation. I hope you understand.
March 2, 2025
Unprompted review
Many thanks to Emerald to help me
Emerald helped me to solve my problem. Emerald thank you for your support and kindness.
February 21, 2025
Unprompted review
Outstanding customer service done by…
Outstanding customer service done by ann. Really appreciate your efforts.
February 10, 2025
Unprompted review
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