Lee Kum Kee Online Reviews 

58
TrustScore 1.5 out of 5

1.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Absolutely choc a block with flavour enhancers, 621,627 and 631. This stuff are neurotoxins and makes many people ill with: Severe migraines Vertigo Headache Flushin... See more

Rated 1 out of 5 stars

Misleading and slow response on complaint. The box arrived and I opened it to see far less items than the promotional pictures make out. Really disappointing from a value perspective. Emailed 3 days a... See more

Rated 5 out of 5 stars

Love the products & the fabulous recipes on the Lee Kum Kee website, which I use at least once a week. So was delighted to see the bundles for sale direct from the manufacturer. Placing the order... See more

Company replied

Rated 1 out of 5 stars

Ordered a large box of sauces etc as a present for my daughter to be delivered. First of all the site wouldn't take her address (or any other) which meant I wasted 30 mins trying to fix it. Mailed an... See more

Company details


Contact info

1.5

Bad

TrustScore 1.5 out of 5

58 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.5

All reviews

(58)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst sauce brand

This is the worst sauce brand I’ve tried! I’ve used their oyster sauce, black bean garlic sauce and XO sauce. I had very unpleasant reaction to all three, each one caused me severe migraine, swollen lips and eyelids, and an extremely dry throat.

The black bean garlic sauce was by far the worst. After eating it, my symptoms became so severe that I had to lie down and was struggling to breathe comfortably. It was an alarming and distressing experience.

Based on my experience, I absolutely cannot recommend this brand. I would strongly advise others to be cautious and consider choosing a different brand, especially if they have experienced sensitivities to any of their products.

August 23, 2026
Unprompted review
Rated 1 out of 5 stars

Why not make real food?

Great idea of packets of soup broth but no flavour - just tastes of salt and sugar. Really made me feel unwell afterwards.

The ingredients list is full of E numbers which shouldn't be needed.
E261 =monosodium glutamate
E631 =disodium inosinate (E631 is categorized as having “some concerns” by independent food safety evaluators, specifically because regular consumption in highly processed foods can be a marker of an ultra-processed diet, and because vulnerable populations must avoid it.)(an MSG substitute)
E627 =Disodium guanylate (an MSG substitute)

February 20, 2026
Unprompted review
Rated 1 out of 5 stars

MSG and others as toxins in food

Absolutely choc a block with flavour enhancers, 621,627 and 631. This stuff are neurotoxins and makes many people ill with:
Severe migraines
Vertigo
Headache
Flushing
Sweating
Face pressure or tightness
Lack of feeling (numbness), tingling or burning in the face, neck and other areas
Quick, fluttering heartbeats
Chest pain
Feeling sick (nausea)
Weakness
Why it is still allowed is beyond me, probably because no one has yet died.
I have spent eight days in bed ill and continually vomiting from this rubbish.
Great stuff, isn't it, and totally unnecessary.

February 6, 2025
Unprompted review
Rated 1 out of 5 stars

Very poor online experience

Ordered a large box of sauces etc as a present for my daughter to be delivered. First of all the site wouldn't take her address (or any other) which meant I wasted 30 mins trying to fix it. Mailed and got a fix the following day (Monday) and placed the order. By the following weekend there was still no dispatch confirmation so I followed up only to be told it had not yet been sent because they had no gift wrapping!
Gave them a chance to send out next day without the wrapping but they said it would be by the weekend - so 2 weeks from order. Suffice to say I canceled the order.

November 11, 2024
Unprompted review
Rated 1 out of 5 stars

Cap problem on Chili Oil

While your Chili Oil is delicious, the top cap allows the oil to flow down the side of the bottle on my hands and counter. I suggest you have a cone top like are on Elmer's glue bottles and the like.

July 9, 2023
Unprompted review
Rated 2 out of 5 stars

Having had two couriers let us down…

Having had two couriers let us down with our delivery, I decided to ask for a refund and for them to cancel my subscription. Whilst they use Evri, who have let us down more than once, I would not risk carrying on receiving their parcels.

January 3, 2023
Unprompted review
Rated 3 out of 5 stars

An OK box..

Very quick delivery and great communication but was let down by the contents.
I received 5 items and looking online at the prices I could of brought them myself for cheaper. I won't cancel my subscription yet as hoping the box in January will be better.

November 27, 2022
Unprompted review
Rated 2 out of 5 stars

Bad Service

Think the products are great but service ordering direct is appauling - I am still waiting for a sample set after providing them with my personal information as promoted on their website homepage but have not received it and have not heard back from them

September 14, 2022
Unprompted review
Rated 1 out of 5 stars

Misleading and slow response to emails

Misleading and slow response on complaint. The box arrived and I opened it to see far less items than the promotional pictures make out. Really disappointing from a value perspective. Emailed 3 days ago and still no response unfortunately. Lee Kim Kee products are good quality but the mystery box is very poor value for money

April 11, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look