Many thanks to Lewis for his clear and confident instructions re modifying our DNS records - something which makes me understandably nervous. Thanks are also due to Ernest who handled earlier support... See more
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Suite 3, 17 Wrens Court, Lower Queens Street, B72 1RT, Birmingham, United Kingdom
No recent history of asking for reviews
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Replied to 60% of negative reviews
Typically replies within 24 hours
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Perfect service!
Ernest is such a great help to me, I have dealt with him on many occasions now and he always sorts out the problems I have.
I am migrating my online store from Shopify to Shopwired and I have to say that I am incredible happy with the support team. I have dealt with Ernest this afternoon who was happy to help with all of my questions and even completed some of the tasks for me.. Really can't be happier right now. Really good start and really reassuring for the future
Earnest was fantastic helpful and polite, what more could I ask, always help
Chris B. from customer service - Great experience to deal with experienced member of the team. Thanks
Ernest was so kind, patient and helpful!
I am brand new to opening my own business - as a Home-Based Creative Solopreneur... Even with some incredibly helpful business reference & guide books, there's still so much to learn!
Ernest understood quickly what I needed to know regarding my custom domain questions and was friendly, helpful, professional, supportive and thorough throughout our chat. I never once felt like I had asked "a daft question"!
Additionally, I really appreciated how Ernest provided me with useful information and clarity in a straightforward, easy-to-understand style.
I'm so glad I chose ShopWired!
I was helped on ShopWired's Chat Line by Earnest who helped me overcome a difficult problem. He was brilliant and I would give him 10/10 for Knowledge, Efficiency, Patience and understanding of a clients' incompetence. Thank you Ernest.
Honestly.. Dont hesitate, Out of all the website builders these were the only ones that could help with what i needed..
Had a great interaction with Ernest from Shopwired support today - very helpful , polite and professional... we love Shopwired! - The new admin UI is awesome too!
Today I needed help with my website and Ernest was very helpful.
Ernest was very helpful and sorted issues I had. Thanks so much.
I don't know the first thing about building a website but Chris B has held my hand every step of the way. I owe my successful website launch to him.
Also a massive thank you to ShopWired for providing a user-friendly backend that's easy on the budget.
Customer for life right here.
Moved over from a different provider, mainly dealt with Chris B & Leony for support. Absolutely brilliant, cannot recommend Shopwired enough. 10/10
Great customer support, having paid people to sort out issues with Google and not getting any results I decided to be a biff and ask the Shop Wired Agent for help....expecting a request for money nothing of the sort.....issue rectified after two years and 500 products not visible on google now appearing....fantastic Chris.
Really good online support from Julia. Backend changes were needed, which were way above my head. Julia was patient and very clear in telling me what I needed to do and guiding me through it. 5*
I dont usually leave reviews, but I've been so impressed with the personal support I've had from the Shopwired live help team that I feel they deserve public recognition. I looked at and tried out the usual options for building and hosting my own ecommerce website, but it soon became clear that the amount of effort this team put into getting your website looking just how you would like it to is above and beyond what you find elsewhere. The people who have helped me - Chris B, Ernest and Julia in particular - have been of huge help. Knowing they respond so quickly in the live chat, liaise where necessary with the brilliant tech team, and repond personally by email when a particular issue has been sorted out for you, has made all the difference, especially with display features and using the free apps. I'm so pleased I went with them and would recommend them to anyone.
I've been a Shopwired customer for a number of years now, today I had a slight issue i needed assistance with and had a live chat with Julia who was absolutely brilliant and sorted my query within minutes, yet again this company absolutely leads the way with customer service and never let's me down.
Leony at Shopwired has today provided the best service I have ever had from an e-commerce company in 20 years trading. My new site is up and running in just a few weeks and looks amazing. Nothing is ever too much trouble and the support is outstanding. So highly recommended.
Yum Yum Tree Fudge Ltd
We are a busy small company and have been with Shopwired for many years, they are a great website provider, it's easy to create new pages and modify your existing pages. The client support that we receive is fantastic, when you open a chat there is actually a real person and they reply within 30 seconds which is amazing as you can solve problems and get your questions answered immediately . A special mention must go to Ernest who deserves a medal for dealing with all of my questions quickly, efficiently and professionally! Thank you Ernest.
A really good website provider.
Julia helped me with a few questions I had today about setting up google analytics and a few questions about the layout of my product page. I always get clear precise instructions from all of the team at shopwired and would have no hesitation in recommending them.
Excellent service from the support team. It is a freat Platform to sell on. Special thanks to Ernest for being very helpful.
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