I think Shore Excursions is great, however, my most recent issue was the poor follow up when I had requested some specific information. I was promised call backs three times and never got them. The... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was a little confusing on wanting the departure date of ship and our actual reservation of our tour. There was no review of what I purchased as a summary. Other than that, it was good.
Company replied
Our tour guide was excellent, giving us some great information of Columbia & Cartagena. He recommended several reputable shops for us to shop at. Also some of the local history, like the Peter Claver... See more
Company replied
Enjoyed reading reviews from customers. Lots of options to choose from. Clear description helped me know exactly what to expect. Price beat cruise line price. Love the guarantee of not missing the boa... See more
Company replied
Company details
Written by the company
Shore Excursions Group is the market leading and world's largest shore excursion company. Since 2008, we've provided cruise passengers with higher-quality, lower-priced, and smaller group shore excursions from a portfolio of over 4,000 tours in over 300 ports that covers 99% of major cruise line itineraries. Over the last 17 years, we've delivered more than 4.9M excursions with a 4.7 out of 5 star rating from more than 49,200 reviews. Our excursions are higher quality, lower priced, and travel in smaller groups averaging just 12 guests per departure, allowing our guests to truly connect with the local culture and enjoy a more enriching travel experience. Our website provides a personalized shopping experience highlighting the top-rated and most popular excursions in each port of call with authentic photos, videos, and reviews from other guests. Our proprietary itinerary search technology makes booking easy by displaying the excursions guaranteed to work for your ship's scheduled arrival and departure into each port of call. We also feature hand-curated multi-port packages with the top-rated excursion for each port bundled together at an additional discount. Our Unique Approach While the cruise lines and other companies also offer excursions, we are the experts and our experience and approach set us apart. Our exceptional excursions travel in smaller groups and visit more interesting and authentic locations, using more personalized tour guides. Our team uses a comprehensive approach to select the leading guides and best tour providers around the world. Every excursion is carefully curated and closely monitored through quality control and customer feedback. High quality service is very important to travelers and leads to better experiences with higher satisfaction. We encourage you to call us, so our experts can answer your questions and help you select the best excursions for your cruise.
Shore Excursions Group- Best Excursions, Best Prices. Guaranteed.
Written by the company
- We are committed to offering you the best excursions so you can enjoy your vacation experience.
- -Lower Prices than the Cruise Lines -Higher Quality than the Cruise Lines -Money Back Guarantee -24/7 Support for Travelers -Guaranteed Return to Ship
Lowest price guarantee, High Quality Excursions, Guaranteed Return to Ship
24/7 Traveler Support - We have never had a customer miss their ship!
We utilize this expertise to select the highest quality shore excursions delivered by local experts in the most cost effective manner for our customers. Since we are not a large cruise line catering to thousands of customers per day, our shore excursions allow you to travel in much smaller groups offering a more personalized experience.
Contact info
1560 Sawgrass Corporate Parkway, Suite 120, 33323, Sunrise, United States
- 866.999.6590
- Info@ShoreEx.com
- shoreexcursionsgroup.com
Save up to 40% on Shore Excursions!
4.3
Excellent
7K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 64% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
christi helped me and walked me through…
christi helped me and walked me through it!!!
April 8, 2026
Unprompted review
Half Day Snorkeling & Catamaran Sailing
We booked the St. Maarten Half Day Snorkeling & Catamaran Sailing with Shore Excursions Group. The excursion was as described. The group they used was Happy Sailing SXM. David and Stephen are great! We booked this and expected a lot of people, but we only had 7. It felt like a private adventure. After a short walk, we got to the meeting point, checked in and off we went. We got to the first stop and for about 20 minutes we were the only boat snorkeling. We were able to see the fish, and David brought up an urchin for us to feel. We stayed long enough for us to see everything, the sunken ship and helicopter as well as a cannon. It was about 2 hours. Many other groups with a lot of people came and left while we were still snorkeling. Then we went to Indigo Beach, and spent time relaxing as well as having snacks & drinks. Both David & Stephen were friendly and shared their knowledge about their lives as well as the island. It was well organized and afterwards we went slowly by the beach. If you want to go shopping or to the beach, when you get back to Dock Maarten, walk to the left and you will hit the downtown area. There is a water taxi you can take back to the port area.
March 11, 2026
Unprompted review
Reply from Shore Excursions Group
We’re glad to hear that your excursion in Saint Maarten provided such an intimate snorkeling and sailing experience, along with plenty of insightful information from the host. It’s wonderful that you were able to explore the hidden features beneath the water, including the sunken ship and cannon, and also enjoy some relaxing time at Indigo Beach.
We invite you to explore more of the excursions we offer for your next voyage. Thank you very much for sharing your experience with us!
Sent email and received info from Linda…
Sent email and received info from Linda Drexler who was very helpful.
April 6, 2026
Unprompted review
Reply from Shore Excursions Group
We will let Linda know that you were very pleased with her performance. Thank you very much for your feedback!
This was one of the best sunset dinner…
This was one of the best sunset dinner cruises ever. Starting on the dock with live Hawaiian music and dancers in costume. Inside the vessel was set up with a stage on each level; no matter where you sat, you could see the show. Music and dancers were great, with many costume changes. Now to the extensive buffet, there was something for every palate (great buffet, you did not go hungry), just as impressive was the dessert table. The Hawaiian dancers and the colorful costumes made for one of the best Sunset Dinner Cruises we have ever seen.
February 26, 2026
Unprompted review
Reply from Shore Excursions Group
We’re glad to hear that you enjoyed your sunset dinner cruise and that our host was able to provide the Hawaiian charm the region is known for. We also hope you had the your fill of the delicious buffet offered during your experience.
We invite you again on your next voyage to explore the many other excursions we have available. Thank you very much for your feedback!
Better value than the ship excursions
I love that I was able to link my cruise and know it was being coordinated to line up with the required dates. Also impressed with the variety of choices (made it hard to choose!)
April 7, 2026
Unprompted review
Reply from Shore Excursions Group
We work to ensure that our catalog of experiences offers a wide variety to capture the many different interests of our customer base, while also confirming compatibility with our customers’ corresponding cruises. This allows our guests to focus less on logistics and more on choosing the exciting excursion that best fits their preferences.
Thank you very much for your feedback!
Easy and strait forward directions.
Easy and strait forward directions.
April 6, 2026
Unprompted review
poor experience selecting the tours…
I was expecting my selected tours to be saved in the cart and that it would indicate the number of tours saved. There was never a number so I thought I had to create a profile. I ended up calling a shorex rep who was very helplfull.. We are all programmed to create a profile and to watch our cart grow as we shop. This was not the case. Very frustrating experience for me.
April 6, 2026
Unprompted review
Reply from Shore Excursions Group
We strive to ensure our website is easy to use for customers of all levels of computer savviness. Thank you very much for your feedback!
Great descriptions of excursions and…
Great descriptions of excursions and like being able to see reviews,
April 4, 2026
Unprompted review
Reply from Shore Excursions Group
We make it a priority to provide as much information as possible so you can make the most informed decision. We appreciate your feedback!
easily done
April 4, 2026
Unprompted review
Site easy to use and very informative
Site easy to use and very informative. Found what I needed quickly.
April 4, 2026
Unprompted review
Reply from Shore Excursions Group
We’ve engineered our website to be easy to use and efficient when it comes to finding the information you need. We’re glad to hear it delivered exactly that for you.
Thank you very much for your feedback.
Lloyd our tour guide in St Lucia was…
Lloyd our tour guide in St Lucia was just amazing! The knowledge he had was incredible. The care he took to show us the real St Lucia! Even the delicious sandwiches for lunch with home made rum punch. Homemade bread from the little tiny street bakery. Lloyd made our trip exceptional! Thank you Lloyd.
March 1, 2026
Unprompted review
Reply from Shore Excursions Group
We’re glad to hear that your host, Lloyd, provided a great experience filled with insightful knowledge while showcasing the charm that Saint Lucia is known for. It’s also wonderful to know you enjoyed a delicious homemade Saint Lucian meal during your excursion.
We invite you to revisit our website to explore more experiences and create even more lasting memories. Thank you very much for your feedback!
Overcharged
The excursion was advertised in Australian Dollars and we have been charged US Dollars.
April 2, 2026
Unprompted review
Reply from Shore Excursions Group
We’re sorry to hear about the issue regarding the currency used for your purchase. Please give us a call at your earliest convenience, and one of our Excursion Experts will be happy to assist you in resolving this matter.
Reply from Shore Excursions Group
We work to make sure our website is easy to use. Thanks for the feedback.
Easy process
Easy process, great tour option for this cruise ship stop
March 30, 2026
Unprompted review
Reply from Shore Excursions Group
We are glad you found the website easy to use. Thank you very much for your feedback.
Great Company to Book Excursions With!
It was super easy to book three different excursions that were all highly rated and very cost effective versus the excursions offered by the cruise line. I book all three excursions with confidence since I've used them in the past on many other excursions. One time, I had to cancel the excursion and the process of getting our refund was seamless.
March 29, 2026
Unprompted review
Reply from Shore Excursions Group
Thank you very much for your feedback. Our website is designed for ease of use, allowing customers to spend more time exploring excursions and less time trying to figure out how to navigate our platform. We also strive to offer the most competitive pricing for the premium experiences we provide.
We hope to welcome you back on your next voyage to explore the many other excursions we have available!
Did not see the Aquarium- we were told…
Did not see the Aquarium- we were told we had to pay entry fees if $50 pp.
Is this correct?
Driver very distracted on telling more about himself rather then history or sights.
March 28, 2026
Unprompted review
Reply from Shore Excursions Group
We greatly apologize for the experience you encountered. Our records indicate that one of our customer service representatives is currently attending to the concern you have specified. Once their investigation into the events of the day is complete and an appropriate resolution has been determined, they will correspond with you using the primary contact information associated with your order.
We sincerely appreciate your valuable feedback and thank you for your continued patience.
Company with integrity
I just wanted others to know that this company is true to its word regarding refunds. Our excursion was cancelled due to weather and the Grand Cayman port being closed. No ships could get in. Before returning home, they had emailed me and refunded me our money. This was much appreciated and builds trust for future trips! We will definitely try again on our next cruise! THANK YOU!
February 24, 2026
Unprompted review
Reply from Shore Excursions Group
Our team sails alongside you, actively monitoring for any potential changes to your itinerary so we can quickly make the necessary adjustments and provide timely refunds if your cruise vessel is ultimately unable to visit a destination where you have a reservation.
We’re glad our team was able to earn your trust, and we look forward to being part of your next adventure. Thank you very much for your feedback!
Shore Excursion Antigua…
The driver in Antigua was courteous and entertaining, however, the vehicle seat belts were not usable, making the vehicle unsafe.
March 3, 2026
Unprompted review
Was quick and easy to book and pay....
March 26, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.