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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their excellent quality and durability, often highlighting how well they maintain drink temperatures, keeping beverages cold for extended periods or hot for hours. Many people appreciate the attractive designs and colors available, finding the items both functional and aesthetically pleasing. However, some customers experienced issues with customer service, describing it as unhelpful or slow to respond to concerns about product defects or order problems. There were also occasional reports of products not performing as expected, such as bottles leaking or food flasks failing to keep food warm for a sufficient duration. Additionally, a few individuals noted that some products, like certain cups, were not compatible with standard car cup holders.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Quality

Users describe positive interactions with quality. Many customers praise the excellent build quality and... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers express... See more

Order

Clients share ambiguous opinions on order experiences. Some customers found the ordering process easy and... See more

Value for money

Reviewers mention ambiguous feedback about value for money. While some customers praise the products as... See more

Based on these reviews

Rated 4 out of 5 stars

I bought a SHO cup several months ago. I now have 6. They are so good its turning into a bit of an addiction buying them. The patterned cups are particularly lovely and I get alot of compliments when... See more

Rated 4 out of 5 stars

I’ve had a black leopard Calix coffee cup for a while and love it so have had the cream coloured version for my birthday. Love them, they keep my coffee hot for hours but the hole in the lid means if... See more

Rated 3 out of 5 stars

I bought a Calix cup in the Halloween design, which LOOKS gorgeous, but the lids are awful! The metal straw/lid is really impractical, and the 'hot' lid isnt suitable for hot drinks as....in their wor... See more

Rated 5 out of 5 stars

Excellent quality products and brilliant customer service. Needed a replacement lid for a cup but they don't sell them on their site, however contacted customer service and they sorted a replacement o... See more


Company details

  1. Clothing Store

Information provided by various external sources

Hello! We're SHO and we're all about delivering value to everyone we encounter. We do this by providing really useful products, by focusing on delivering the best customer service known to man(!) and by donating 10% of our profits to a lovely charity c...


Contact info

3.8

Great

TrustScore 4 out of 5

427 reviews

5-star
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How this company uses Trustpilot

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Rated 5 out of 5 stars

Reasonable price, cute designs

I have several bottles, tumblers and food flasks from Sho now and I am so pleased with them after using for a few months. The guzzler bottle is my favourite style. I fill up my bottle with juice or squash and put one ice cube in. This is enough to keep it cool for at least 10 hours on a hot day. The price and style of these bottles/cups give more expensive brands a run for their money.

June 10, 2025
Unprompted review
Rated 1 out of 5 stars

Dissapointing product and very poor customer service

I spent £27 on the kids 260 ml bottle for my grandaughter to take to school. It hasn't even lasted a year and is now leaking. I wrote to customer services and Ellie explained the childrens bottle's were not in the 100% leak proof category but often a small plastic part comes loose when being cleaned. Instead of just sending me this part which im sure costs pennies she wanted me to jump through so many hoops I decided it wasn't worth it and gave up expecting supportive and successful customer service. I spent a lot on this bottle believing it to be a quality item and that the company would be ethical as 10% of profit goes to charity. Don't be fooled as I was and spend your money elsewhere.

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a couple of carabiners

Ordered a couple of carabiners, a bottle brush and a pouch for my water bottles. As always, seamless from website to delivery. Great value, quality and service.

May 15, 2025
Unprompted review
Rated 3 out of 5 stars

Purchased 260ml 2.0 straw lid bottle…

Purchased 260ml 2.0 straw lid bottle but disappointed that the straw isn’t longer. You can only drink with the straw to a certain point otherwise when you tip it back it leaks from the tiny hole that the straw clips into. You then have to take the straw out and drink out of the bottle to reach the last 15% of the contents. Not what I expected.

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

I love these bottles

I love these bottles. I use them for work, home, camping (keeps milk really cold), walking the dog...I use a Calix in the car for long journeys - keeps my coffee hot and easy to drink whilst driving. I use the traditional bottles with a straw lid at work and one on my bedside cabinet. I keep a 260ml in my handbag always. I also use them with the normal lid to keep milk and orange juice cold in my camping fridge - they use up less space than bottles. I use the Pacto cups also camping and in the garden. And a sports bottle each for me and the dog go in my rucksack for walks. I've never had one leak yet, my oldest one must be 10years old....

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Pacto Mug

I received the sho pacto coffee mug for Christmas and it's fantastic. I work in a public facing role and make a tea in the morning using the mug and leave it in my locker. We usually get a morning break which is around 2 hours after opening. The tea inside the mug is still piping hot and delicious. Also, the seal on the lid is unbelievable. I dropped a full mug of tea, the pacto skidded a bit but not a drop of tea was spilled out of the mug and i dropped it from a height. it wasn't broken, the tea didn't spill. Amazing.

May 13, 2025
Unprompted review
Rated 2 out of 5 stars

Don't be in any hurry

Don't be in any hurry! Ordered a Guzzler on 7th May. Got an update yesterday 12th May saying order was at warehouse for dispatch. Then estimate 2-5 days once Royal Mail have the order. Email replies to customer services take 2-4 days. Hope it doesn't leak when I get it.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant products

All of the products from SHO are amazing. Ice lasts for a very long time thus drinks are freezing and hot drinks stay hot. I would order every bottle/cup in every colour if finances would allow. I will definitely buy more. Very satisfied and highly recommend.

May 4, 2025
Unprompted review
Rated 5 out of 5 stars

Love my SHO water bottles and they live…

Love my SHO water bottles and they live up to outcomes. Drinks cool all day and don't leak. Myself and 7 year old have had smaller bottles and I've just bought us both the bigger bottles GUZLER. And their brilliant.
I've however stupidly left mine on train home from London today and I'm gutted!

April 27, 2025
Unprompted review
Rated 1 out of 5 stars

Won't be buying again

Issue with a bottle only purchased in January. Made me jump through hoops of deep cleans claiming its buildup even though bottle washed regularly and only used for water. Deep clean did nothing. Won't be purchasing again! Call themselves chief happiness officers which is a joke.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely second chance bag

Lovely second chance bag. 3 items all great love the it’s cool to care bottle. As always speedy service, this is a really good company to deal with and you know you are helping the environment as well which is always a bonus

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic products

Fantastic products. Fantastic customer service. Have purchased many products from Sho, for both adults & children & they have all been excellent. Goods arrived very quickly & were always well packaged. Have purchased before & will again. Am very pleased with everything I have bought.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great products

Great products, beautifully designed and at a realistic price. I have several and have been delighted with them all. Expertly packaged and delivered within the timeframe specified. Would and will buy again.

March 7, 2025
Unprompted review

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