Shortform Reviews 960

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 155 reviews, reviewers had a great experience with this company. Many customers appreciate the high-quality summaries that distill complex concepts and provide key takeaways, often enhancing understanding beyond the original book. The service is praised for its ability to save time, allowing users to quickly grasp main ideas and decide on further reading, with many finding the content informative and engaging. Reviewers also highlight the excellent customer service, noting helpful and quick resolutions to issues, and the user-friendly interface that makes navigation straightforward. However, some people were dissatisfied with the summarizers occasionally debating authors excessively or adding too much context that felt like arguments. There were also mentions of issues with subscription renewals, where users were charged despite attempting to cancel or not receiving notifications about auto-renewal. Additionally, some customers expressed a desire for a wider selection of books, particularly in genres beyond self-help, and noted difficulties with app usability, such as small buttons and highlighting functions.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, praising the app's presentation, ease of use, and... See more

Product

Customers consistently note positive experiences with product, praising its ability to help them learn from... See more

Service

People report ambiguous experiences with service, with some finding it excellent for understanding concepts... See more

Customer service

Customers had positive experiences with customer service, often describing it as exceptional, amazing, and... See more

Subscription

Reviewers mention ambiguous feedback about subscription, with some finding it poor value for money due to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Probably the best app of the sort. Much more in-depth summaries than some of the competitors. The summaries do start with an ultra-condensed "1-page" summary which is great. The biggest problem is tha... See more

Rated 4 out of 5 stars

My first experience. I liked it. Personally, I would rather read the actual book but time is limited. Even squeezing the summary into my day can be hard. I would suggest (dearly love) to have the oppo... See more

Company replied

Rated 4 out of 5 stars

Shortform has many interesting books, a lot of interesting articles; I like that you can also listen to them, that additional context is provided, and the summary feature is also very helpful somet... See more

Rated 5 out of 5 stars

Shortform -book summary app does 3 things really well. 1) Gives you a high-quality summary of a nonfiction book - Instead of reading the whole book, it gives you the main ideas, usually broken i... See more


Company details

  1. Media Company

Written by the company

Shortform has the world's best guides to bestsellers and non-fiction books. Learn faster and better.


Contact info

4.2

Great

TrustScore 4 out of 5

960 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

The ease to be able to read the main…

The ease to be able to read the main topics of a title book.

July 17, 2025
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Reply from Shortform

Thank you for your feedback. We’re glad to hear you’re enjoying the ease of accessing the main topics of each book with Shortform.

Rated 5 out of 5 stars

So many new things to learn about.

So many new things to learn about.
And the main ideas of experts of the field for all the subjects you’re already interested in. Shortform is beautiful

July 11, 2025
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Reply from Shortform

Thank you for your kind words. We’re glad to hear you’re enjoying discovering new ideas and exploring expert insights on your favorite subjects with Shortform.

Rated 5 out of 5 stars

Excellent book summaries

Excellent book summaries. No more, no less....

July 15, 2025
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Reply from Shortform

Thank you for your feedback. We’re glad to hear you’re enjoying Shortform’s book summaries.

Rated 4 out of 5 stars

Time saving and effective information…

Time saving and effective information provider. Really love it

July 12, 2025
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Reply from Shortform

Thank you for your kind words. We’re glad to hear you’re enjoying Shortform and finding it a time-saving and effective way to learn.

Rated 5 out of 5 stars

Incredible learning opportunity

This thing is incredible. Cliffnotes + audible + Chat GPT.

July 9, 2025
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Reply from Shortform

Thank you for your enthusiastic feedback. We’re delighted to hear you’re finding Shortform to be such a powerful learning tool.

Rated 5 out of 5 stars

Needed material is great

Needed material is awesome and I really enjoyed the process of listening on a daily basis to a book. Gives me a sense of understanding that I am well read in certain areas and what I need to dig deeper into. Thanks

July 8, 2025
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Reply from Shortform

Thank you for your kind words. We’re glad to hear you’re enjoying listening to Shortform daily and that it’s helping you feel more informed while identifying areas to explore further.

Rated 5 out of 5 stars

I’m sure AI helps you out a lot

I’m sure AI helps you out a lot, but it is great fun and informative, and saves a lot of time to scroll and review your content before buying. I have done so many times so far. Wonderful and illuminating, if not a tad expensive, still, I wouldn’t do without you. I will renew my subscription in a heartbeat.

July 1, 2025
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Reply from Shortform

Thank you for your thoughtful review. We’re happy to hear you’re finding Shortform fun, informative, and a helpful way to preview books before buying. We truly appreciate your continued support and look forward to being part of your learning journey for many more reads.

Rated 4 out of 5 stars

Shortform rocks

I am new to Shortform, Shortform is a great app and does everything promised. I am unable to get the audio to work via book summaries.

June 29, 2025
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Reply from Shortform

Welcome to Shortform, and thank you for your feedback. We’re glad to hear you’re enjoying the app. Sorry to hear you’re having trouble with the audio. Please reach out to our support team at help@shortform.com and we will be happy to help you get it working.

Rated 5 out of 5 stars

I love Shortform!

I love Shortform. The guides/ summaries are so easy and egaging to read, and the interface is very user friendly.

June 22, 2025
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Reply from Shortform

Thank you for your kind words. We’re so glad to hear you’re enjoying the guides and summaries and finding the interface easy to use.

Rated 4 out of 5 stars

Highlight function troublesome.

Highlight function troublesome.

Using the highlight function often won't highlight desired block of text, forces you to highlight excess and partial block.

Highlighting requires multiple clicks. Where, in Reader/Readwise, highlights can be made simply by drawing a cursor over the desired text.

June 18, 2025
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Reply from Shortform

Thank you for sharing your feedback. We’re sorry to hear you’ve experienced difficulties with the highlight function. We’ll pass your comments along to our product team as we work to make highlighting smoother and more precise.

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.. responded to my query very quickly.. actual site is amazing .. great content on the site .. really enjoying it.

June 18, 2025
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Reply from Shortform

Thank you for your kind words. We’re happy to hear you had a great experience with our customer service team and that you’re enjoying the site and its content.

Rated 5 out of 5 stars

More Learning Time …

I love to learn from non fiction books but the time I have to read is limited. Using Shortform allows me to skim a book and pick up some key ideas. I can then order the book if I want to take a deeper dive.

June 18, 2025
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Reply from Shortform

Thank you for sharing your experience. We’re glad Shortform is helping you make the most of your learning time by letting you quickly pick up key ideas and decide which books to explore further.

Rated 5 out of 5 stars

Highly Recommended

This is a fantastic app! You can learn so much so fast.

June 12, 2025
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Reply from Shortform

Thank you for your kind words. We’re so glad to hear you’re enjoying Shortform and finding it a fast and valuable way to learn.

Rated 5 out of 5 stars

Detailed summery

Detailed summery, analysis out of the book is amazing. Validating author's ideas through external sources. Also critical analysis is available.

June 15, 2025
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Reply from Shortform

Thank you for your feedback. We’re glad to hear you’re enjoying the detailed summaries, external validations, and critical analysis. It’s great to know these elements are adding value to your reading experience.

Rated 1 out of 5 stars

No streak system , no so smooth and user friendly ui

Please introduce streak system , plus ui lags a lot there's no way to exit app it stucks in loops if you've visited many other books poor user experience with respect to price they are charging

June 14, 2025
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Reply from Shortform

Thank you for sharing your honest feedback. We’re sorry to hear you’ve experienced issues with the UI and navigation, and we appreciate your suggestion for a streak system. We will share your comments with our product team as we continue working to make Shortform smoother, more user-friendly, and a better value for our readers.

Rated 5 out of 5 stars

More Information, Better Presented

I can't imagine getting more information short of reading the actual books. I do have to devote more time to reading/listening to each book than I originally anticipated but it's time well spent. I especially like the comparative points from other authors to broaden the presented points. Highly recommend.

June 6, 2025
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Reply from Shortform

Thank you for your wonderful feedback. We’re so glad to hear you’re finding Shortform worth the time and that you enjoy the comparative points from other authors. It’s great to know our summaries are giving you as much value as possible short of reading the full book.

Rated 5 out of 5 stars

Shortform’s summaries provide depth

Shortform’s summaries provide depth, context, relevance and meaning to deliver easy to grasp takeaways.. a great investment , almost as valuable as a wedding ring😀

June 5, 2025
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Reply from Shortform

Thank you for such a fun and thoughtful review. We’re delighted to hear our summaries are providing depth, context, and clear takeaways that you find so valuable. We will take being compared to a wedding ring as a huge compliment!

Rated 5 out of 5 stars

Just what I needed

Just what I needed, to get through the list of books I have been looking to read. I especially love the short format with Audio, as well as the short activities that ask questions about the material to help reinforce learning. Would love the option to choose the audio voice style like Siri.

May 30, 2025
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Reply from Shortform

We’re glad to hear Shortform is helping you work through your reading list and that you’re enjoying the audio format and learning activities. The option to choose an audio voice style is a great suggestion, and we’ll share it with our product team for consideration in future updates.

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