Shrig Shop Reviews 253

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that items are just as pictured and made to a high standard. Many consumers highlight the efficient and speedy delivery service, often mentioning that orders arrive quickly and are well-packaged. The ordering process is frequently described as easy and smooth, contributing to a positive overall experience. However, some customers also noted occasional issues with delivery, such as delayed arrivals or missing items. A few people mentioned not receiving order confirmations, leading to uncertainty about their purchase status. Additionally, some reviewers found the shipping charges to be excessive for certain destinations or order values.

What people talk about most

Product

Reviewers highlight positive aspects of product quality. Customers consistently praise the high quality of... See more

Delivery service

Customers consistently note positive experiences with delivery services, often praising the speed and... See more

Quality

Clients share positive opinions on quality, consistently praising the high standard of products. Many... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of navigating the... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and personal... See more

Based on these reviews

Rated 5 out of 5 stars

Ordered two t shirts from Christmas presents and emailed the company to ask if they expedite shipping. I received an email the next day to say they would send out asap. The t shirts arrived withi... See more

Company replied

Rated 5 out of 5 stars

The quality of goods, speed of delivery, packaging all very good. Easy to order however only downside was I didn’t receive a confirmation of order placement and delivery so was left in the dark till... See more

Company replied

Rated 5 out of 5 stars

The most amazing customer service. I don't think I have ever had such a positive online experience with an international company. I was kept up do date on my delivery via email and instagram, and when... See more

Company replied

Rated 5 out of 5 stars

I’ve browsed the shop many times but finally bought something because of their charity promotion. I love my hat it’s just like the pictures. The customer services was fantastic and they were very help... See more

Company replied


Company details

  1. Poster Store
  2. Art Dealer
  3. Art Gallery

Written by the company

Shrig Shop is an online shop founded by artist David Shrigley and gallerist Nicolai Wallner. Together we make posters, postcards and other great stuff, created exclusively by David Shrigley and Shrig Shop, serving as an extension of his artistic practice.


Contact info

4.8

Excellent

TrustScore 5 out of 5

253 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

UK Customer

Fantastic communication, precise, clear and informed staff, who outlined all that I needed to know when buying from the UK. Exemplary Customer Service and assistance from N, the employee who dealt with my purchase from start to finish. Excellent all round service and attention to detail. I couldn’t rate it more highly..

January 10, 2025
Unprompted review
Shrig Shop logo

Reply from Shrig Shop

Thanks so much for your wonderful feedback -- it was a pleasure serving you :) N

Rated 5 out of 5 stars

SHRIG

Arrived promptly and in time for Christmas. Excellent service and a really lovely quality poster too

December 17, 2024
Unprompted review
Shrig Shop logo

Reply from Shrig Shop

Thanks so much for taking the time to review us on Trustpilot, Smith

Rated 5 out of 5 stars

Lovely quality print

Lovely quality print, arrived well packaged and with good communication about delivery

January 13, 2025
Unprompted review
Shrig Shop logo

Reply from Shrig Shop

Thanks so much for taking the time to review us on Trustpilot, Louise

Rated 5 out of 5 stars

Amazing Art + Incredible Customer Service

I don't even know where to begin! I've loved David Shrigley art ever since I saw a piece hanging in the home of someone way cooler than me, and I was delighted to discover a whole series of prints available online. Newman (Customer Service guru? Hero? Support aficionado?) was wonderful, truly. He helped make sure the prints I'd selected made it to me before they were retired, and I couldn't believe how quickly they shipped?! They arrived safe and secure and so carefully packaged. The quality is wonderful, and I cannot wait to have them on my wall. Not only because I love them and love the sentiment behind the art, but also because I'll always be reminded of one of the most delightful shopping experiences I've ever had, hands-down, anywhere. I'm not surprised that such a stellar artist has put together such a stellar team of people. Thanks Shrig Shop!

January 13, 2025
Unprompted review
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Reply from Shrig Shop

Thank you so much Meghan, it was a pleasure serving you and your review really made my day. I wish you much joy with your posters, which will remind you every day not to place emphsis on things that do not matter ;)

Rated 5 out of 5 stars

Shrig Shop Saved my Christmas!

Shrig Shop is brilliant! Fantastic service. I had a problem - entirely of my own making - with an order for Christmas. I got in touch by email, explained, they got it and sorted it. Not only efficiently but with such good grace. Huge tribute to a wonderfully human and humane customer service ethos ... not the tick-box, please-hold-your-money-is-important-to-us attitude that passes for so many retailers these days. So full marks Shrig Shop. You saved my Christmas and made many people here in England very happy. I'll be back. Thank you.
Andy from London, England

December 14, 2024
Unprompted review
Shrig Shop logo

Reply from Shrig Shop

Thanks so much Andy, we're like the opposite of the Grinch, who stole Christmas. We saved it!

Rated 5 out of 5 stars

Great art

Great art. He's a genius at his craft

December 28, 2024
Unprompted review
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Reply from Shrig Shop

Thanks so much for your review David!

Rated 5 out of 5 stars

Perfect

I ordered a poster, two keyrings and a shopper. Quick delivery, good packaging and accurate tracking. No complaints.

December 7, 2024
Unprompted review
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Reply from Shrig Shop

Thanks so much for your review Antonio!

Rated 5 out of 5 stars

Gooooood

everything arrived well packaged. I appreciated all the products I received. I will buy from them again.

December 22, 2024
Unprompted review
Shrig Shop logo

Reply from Shrig Shop

Thanks so much for taking the time to review us, M

Rated 5 out of 5 stars

Great experience all around

Great experience all around. My order arrived quickly and the people who work here are so friendly

December 11, 2024
Unprompted review
Shrig Shop logo

Reply from Shrig Shop

Thanks so much Alexis, it was a pleasure serving you and we look forward to seeing you at Shrig Shop (either online or in person) again next time

Rated 5 out of 5 stars

Fab postcards

Postcards are large, sturdy and funny. Excellent service, arrived in a couple of days

December 6, 2024
Unprompted review
Shrig Shop logo

Reply from Shrig Shop

Thanks so much for taking the time to review us, Niamh

Rated 5 out of 5 stars

Fun shop

Got what I wanted pretty quickly considering it was from Denmark.
Easy tracking .
Fair price for something different

December 9, 2024
Unprompted review
Shrig Shop logo

Reply from Shrig Shop

Thanks so much for taking the time to review us, Robert

Rated 5 out of 5 stars

Five star Christmas shopping

Bought a Christmas gift for my daughter, excellent service and communication. Staff very helpful and emailed me with a response to a query about my order and updates regarding the delivery. Very happy with this purchase and can’t wait for Christmas morning- thank you

December 2, 2024
Unprompted review
Shrig Shop logo

Reply from Shrig Shop

Thanks so much Josephine, it was a pleasure getting things sorted with you! Merry Christmas!

Rated 5 out of 5 stars

Everything seemed to be of excellent…

Everything seemed to be of excellent quality. Carrier damaged part of my shipment in transit. After I reached out to Shrig customer service, replacement product was shipped without hesitation.

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Definitely recommended!!

I had some trouble with my delivery as the delivery partner couldn't drop the package off at the package location. I e-mailed customer service and had a really quick and understanding answer. They even checked up on me when the parcel was out for delivery to see if everything was alright. My package was delivered soon after, safely packaged and intact. The artwork is stunning and I could not be happier <3 seriously if you are in need of some great artwork (and you are, just admit it!) consider getting an awesome print, stickers or any of the other beautiful goodies from Shrig. You are supporting a great artist and awesome team that work really hard! :)

November 30, 2024
Unprompted review
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Reply from Shrig Shop

Wow Amy, you made our day with your lovely review. Thanks so much!

Rated 5 out of 5 stars

Lovely stuff

Shrigley art is excellent anyway, always a winner. The customer service team really kindly removed the price / added a little message for the recipient - this absolutely made their day and I really appreciate the flexibility here!

November 29, 2024
Unprompted review
Shrig Shop logo

Reply from Shrig Shop

Thanks for your review, it was so fun personalising your gift for you :)

Rated 5 out of 5 stars

Shrig Shop designs are unique, and a bit strange

The designs are seem to belong in an alternative reality which is hard to characterise, and that's part of the appeal, and the quality of the physical goods is pleasingly high.

December 1, 2024
Unprompted review
Shrig Shop logo

Reply from Shrig Shop

Thanks for taking the time to review us Mark -- we really appreciate it!

Rated 5 out of 5 stars

ICONIC

ICONIC.
Perfect for impressive (self-made) gifts, shipping on time and nicely packed.

November 27, 2024
Unprompted review
Shrig Shop logo

Reply from Shrig Shop

Thanks for taking the time to review us, Oui Creatives

Rated 3 out of 5 stars

Love my print, disappointing shipping

I’ll start by saying I LOVE the print. Exceptional quality and DS is a genius! However, all the communication about my order indicated it was coming to my house but I received some cryptic messages from UPS to say I had a parcel at their drop off point. Initially thought they were spam so ignored until I realised my package hadn’t arrived. When I tried to collect one morning discovered the drop off point only opened at 11am! Eventually retrieved it, worth the wait but UPS were a disappointing shipper.

November 14, 2024
Unprompted review
Shrig Shop logo

Reply from Shrig Shop

Hi there, thanks for the review and sorry for your disappointing experience with UPS. Please email us info@shrigleyshop.com so we can see what happened. In these cases we usually offer a free gift or a discount with your next order, so great that you've alerted us to this. We look forward to hearing from you.

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