Supplied wrong goods due to an incorrect image shown on internet page. However quick response and full refund including postage given, and allowed to keep goods. Would have been ***** if correct go... See more
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See what reviewers are saying
I picked up a copy of a graphic novel I was missing from ShulphInk.com, and am very pleased I did. My book arrived quickly, packaged with care, at a very reasonable price. It's comforting to know that... See more
I ordered the wrong level books for my boys so l contacted customer service team and they were extremely prompted with their reply, dealt with the refund instantly and guided me through to return the... See more
I have ordered twice from Shulph (March and April 2023) and received order quickly and books as described in perfect condition. At the time of ordering all 12 books I purchased were cheaper at Shulph... See more
Company details
Written by the company
Shulph Ink carries the UK's best prices on hundreds of thousands of books. Browse our book store and start saving on books today.
Contact info
7 Bell Yard, WC2A 2JR, London, United Kingdom
- orders@shulph.com
- shulphink.com
4.3
Excellent
207 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Shulph Ink team have always…
The Shulph Ink team have always provided an excellent service and prices are very affordable. We’ve bought a number of books for our children. All arrived on time and correspondence was perfect. Recommended!
May 1, 2023
Unprompted review
Good Follow up when I had lost my assignment
I was dismayed when I lost my assignment. My brother contacted Emanuel. He followed up and took the responsibility of replacing me a with a new one. I appreciate this very much.
June 21, 2023
Unprompted review
New favourite online bookstore!
I have ordered twice from Shulph (March and April 2023) and received order quickly and books as described in perfect condition. At the time of ordering all 12 books I purchased were cheaper at Shulph than Amazon. Happy customer, will definitely order again
March 3, 2023
Unprompted review
It has been weeks since I ordered a…
It has been weeks since I ordered a book and did not receive it. First time I contacted them, everything was fine, I tried contacting them again, I haven’t received any updates from them… the experience wasn’t pleasant at all.
May 30, 2023
Quality product and excellent service.
June 5, 2023
The item arrived quickly
The item arrived quickly, much quicker then expected. Excellent service.
June 5, 2023
Great service
June 5, 2023
Quality product
My daughter ordered a poster for her friends birthday. It was good quality and arrived quickly.
June 5, 2023
Great seller fast delivery
Great seller fast delivery, keeps you informed, brilliant thanks.
June 5, 2023
Well priced for a newly published book.
The book I ordered was well described and was reasonably priced including postage. It was well packed and arrived in excellent condition. The book ‘a knitters guide to gloves, by Angharad Thomas’ is a newly published work, so not old stock.
June 3, 2023
I ordered several King Charles books…
I ordered several King Charles books for the coronation as was previously let down. Unfortunately they had run out, but but Emmanuel contacted me personally and secured my order. Ensuring they arrived promptly. He kept me updated and even emailed to check they had arrived.
Amazing customer service I would not hesitate to recommend or use again.
April 3, 2023
Unprompted review
I came across your book store when I…
I came across your book store when I was searching for the Fractal Noise book by Chris Paolini. The price was right, the book arrived on time and in good condition. Be back again soon.
June 1, 2023
Received parcel within timescale…
Received parcel within timescale stated. Website easy to use. Just good service👍
June 1, 2023
I bought a book to deliver in Germany…
I bought a book to deliver in Germany and final price was supposed to include shipping but when the book arrived I discover that for some reason it crosses Spain, was checked by German customs not fulfilling the conditions laid down in the articles 28 and 29 of the Treaty of the functioning of the European Union and I had to pay extra 7,20 euros.
Never again
May 24, 2023
Unprompted review
Reply from Shulph Ink
Dear Lorenzo, we are sorry that you feel this way. Our books are shipped out to international customers like you from our UK warehouse. Seeing as the United Kingdom is sadly no longer a part of the European Union, some of our EU-based customers can often be asked for Customs fees. We regret any discomfort this has caused. We do list this possible customs charge as a warning to our international customers on every single product listing on our store. Regarding the round trips going through Spain, our courier partners choose the path that makes the most business sense for them when they collect packages for international fulfilment, and it is not unusual for a parcel to fly through multiple territories before arriving at its destination. We do not have any control over this, Lorenzo. I hope this explanation helps. We are sorry for the unexpected customs fees, and do hope you will consider choosing Shulph Ink again. Thank you for choosing us at all.
Shocking service
Shocking service. Placed an order for two books, two weeks later nothing received, no shipping notification.
Contact them via email for an update, they immediately cancel the order, automated email and nothing else.
Suggested refund made, still awaited.
May 14, 2023
Unprompted review
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