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Shuperb Reviews 1,781

•
TrustScore 5 out of 5

4.8

Shoe Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their high quality, comfort, and stylish designs, often noting that items exceed their expectations. Many consumers also highlight the competitive pricing and excellent value for money. The ordering process is consistently described as easy and efficient, with a wide range of products available. However, some customers also noted issues with product quality, specifically regarding boots that were not waterproof as expected and laces that snapped prematurely. A few other people also felt that items arrived damaged, particularly the packaging, making them unsuitable as gifts.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality, comfort, and style of items like... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the promptness and efficiency... See more

Quality

Clients share positive opinions on quality, frequently praising items like Barbour wellies, trainers, and... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight competitive and good... See more

Order

Reviewers mention positive feedback about order. Customers frequently highlight the ease and speed of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for a certain type and colour of chelsea boot. Shuperb came up in an internet search. The description, detail and cost matched my requirement. Using royal mail (always a risk) delivery... See more

Rated 5 out of 5 stars

I ordered the wrong size of trainers as a gift so wanted to exchange them for the correct size. I followed on line guidance and received the replacements within a few days,(before I have even returned... See more

Rated 5 out of 5 stars

I'm always a bit nervous when ordering from a company I haven't used before especially where clothes, shoes in this case are concerned - will they fit, will the quality be up to standard, will the... See more

Rated 5 out of 5 stars

Absolutely wonderful customer service. I ordered slippers for my son , they arrived promptly, but his extra wide feet meant they were too tight. The refund process was so simple, slippers returned, m... See more

Company details

  1. Shoe Store
  2. Online Food Ordering Service

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fabulous!

Quality goods at a bargain price with speedy delivery!
Highly recommended to all, thank you.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Dog Walking Boots

Promptly delivered. Good price. So far seem like easy to wear in water resistant boots. Hopefully will get a lot of wear out of them.

March 14, 2026
Unprompted review
Rated 1 out of 5 stars

STILL AWAITING A REFUND!!!

STILL AWAITING A REFUND!!!

ORDERED MUD DOG WELLINGTONS
WRONG SIZE ARRIVED
SENT WELLINGTONS BACK FOR REFUND
REFUND "CONFIRMED" BUT NEVER ISSUED

DISGUSTING !!!

February 16, 2026
Unprompted review
Shuperb logo

Reply from Shuperb

Dear Customer

Thank you for the review and I am sorry to hear this. I have taken a look at the order and can confirm a full refund was issued on 16/02/26 and back to the original payment method.

We have emailed you about this directly and provided further information about the refund. Please do let us know if you require any further assistance.

Kindest Regards,
Shuperb

Rated 5 out of 5 stars

Bought 2 pairs of men’s shoes

Bought 2 pairs of men’s shoes.
Price and quality is very good. After ordering I contacted customer service about the delivery date, I had a very quick response,I enquired if I could pay the extra for express delivery as I needed them for my new job …..I was given the express delivery at no extra charge, absolutely Fantastic customer service.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing - exactly the same sandal (brand, colour, fabric & size) a LOT cheaper than I could find anywhere else.

(£115 elsewhere and £60 with Shuperb including fast delivery)

Was also delivered within 24 hours of ordering.

Perfectly packaged.

Would definitely recommend and will definitely use again.

February 27, 2026
Unprompted review

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