Shurgard Self Storage - Amstelveen Reviews 58

TrustScore 4 out of 5

4.2

Zanderij 11, 1185 ZM Amstelveen, NL


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Luis is a wonderful guy, he helped me a lot. Thank you for this experience. The sign-up process was very easy.

Rated 4 out of 5 stars

After renting a storage, I was stuck at the broken entrance port to the building, but after very usefull contact with customer services, I managed to enter and follow the easy directions. The location... See more

Rated 5 out of 5 stars

First experience with renting a self storage unit. Safe, reliable and extremely practical. Store on the upper floors is a very smooth procedure. If ever in need again, will default to shurgard

Rated 5 out of 5 stars

Everything was very clean and tidy. Only thing, there was no map present inside which would have made it clear at which floor my locker was located. I had to gues for myself at which floor to find loc... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage - Amstelveen

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 340 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and individual unit alarms.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations, online bill pay, and a free move-in truck.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

340+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at all our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • Zanderij 11, 1185 ZM, Amstelveen, Netherlands

4.2

Great

TrustScore 4 out of 5

58 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

nobody answer with 2 hours before…

nobody answer with 2 hours before closed.
not at the phone, not at the email. nothing.
I stayed wuth my daughter 2 hours outside with a lot of stuff wich i want it to deposit and after all I must move to another location next day to other company.
it is stupid way to pay completely, dont receive the code for entrance, stay in cold weather with luggage...and nothing.

they don't care about clients...i dont care about money spend and lost for 1 month and don't use it that box, I'm happy I found another profesional solution. i dont want to hear about shurgard. very bad services.

December 14, 2025
Shurgard Self Storage - Amstelveen logo

Reply from Shurgard Self Storage - Amstelveen

Hello, thank you for taking the time to give us your feedback. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly. Your Shurgard Team

Rated 1 out of 5 stars

Yall wouldn't accept my identity

Yall wouldn't accept my identity! Made it difficult.

July 28, 2025
Shurgard Self Storage - Amstelveen logo

Reply from Shurgard Self Storage - Amstelveen

Hello Cassie, thank you for taking the time to give us your feedback. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly.

Rated 5 out of 5 stars

Well arranged

Well arranged. Simple. No need to come to the office to sign contract. I am pretty happy with my spacious storage unit where I was able to put all my belongings.

December 5, 2024
Rated 1 out of 5 stars

I asked for so many times to close my…

I asked for so many times to close my contract, and because the person who got my email and did not responded because she "didn't got any messages", with me sending her all the proof, because of them now I have to pay one more month. It s your fault, and u owe me the rent for this extra month that you made me pay without my permission.

September 11, 2024
Rated 4 out of 5 stars

Very helpful customer service

After renting a storage, I was stuck at the broken entrance port to the building, but after very usefull contact with customer services, I managed to enter and follow the easy directions. The location is convenient and is clean, plenty information available and CS contact is pleasant. So far, I am very happy and my update my storage size at a later date.

January 11, 2024
Rated 5 out of 5 stars

Everything was very clean and tidy

Everything was very clean and tidy. Only thing, there was no map present inside which would have made it clear at which floor my locker was located. I had to gues for myself at which floor to find locker 511. Some lockers from 400+ where located at the ground floor as where 100+ numbers. So it was confusing to me at which floor to find the 500+ numbers. Also the manual passcode did not work while entering and i was forced to download the shurguard app to get acces. Same goes for the elevator's. (i did use the * at the start and ended with the #, but it still denied acces)

November 2, 2023
Rated 4 out of 5 stars

Good space and ressonable price

The storage space is conveniently close to my house, the space is wide enough, and the price is reasonable. The app allows authentication of the doors and elevators, which is good because it eliminates the need to carry around a lot of keys.

July 31, 2023
Rated 5 out of 5 stars

Everything is perfect

Everything is perfect, you can easily reached to someone on the phone if you have questions. Warehouse is also clean and storage size is more than enough

July 22, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look