Shurgard Self Storage - Amsterdam West Reviews 118

TrustScore 4.5 out of 5

4.6

Aletta Jacobslaan 3, 1066 BP Amsterdam, NL


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See what reviewers are saying

Rated 5 out of 5 stars

Super service, great price! You can easily rent units by size online you recieve proper instructions and you are all set. Units are very clean, lots of trolleys and easy access to the facility. Best s... See more

Rated 5 out of 5 stars

I recently rented a storage at the location in Amsterdam. The access is easy, by car but also the metro station is just 4 minutes walking distance. The access is easy. The area safe.

Rated 5 out of 5 stars

Quality of the storage, really organised. Very easy to follow the instructions for find your personal storage and the measures are even better when you go inside.

Rated 5 out of 5 stars

Automation, cleanness, and easy access. Cynthia was amazing, super helpful and guided me through the whole process.


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage - Amsterdam West

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 340 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and individual unit alarms.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations, online bill pay, and a free move-in truck.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

340+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at all our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • Aletta Jacobslaan 3, 1066 BP, Amsterdam, Netherlands

4.6

Excellent

TrustScore 4.5 out of 5

118 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

We’ve had a really positive experience…

We’ve had a really positive experience using this storage facility. The team is always super helpful, friendly, and quick to assist whenever we have questions or need support. The storage units are clean, secure, and easy to access, which makes the whole process stress-free. It’s clear they take good care of the place, and we feel confident storing our belongings here. Highly recommended!

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Legitimately never thought a storage company could impress me

Staff are very helpful, facilities are clean and well-run, mobile app works well, prices are good, Amsterdam West location is easy to get in and out of. Highly recommend to anyone looking for a good customer experience. Even better if you are also looking for a storage unit but it's not a necessity.

September 2, 2025
Rated 5 out of 5 stars

Great first impression

This was my first time using the service, and everything went smoothly. The online booking process was fast and straightforward, and the storage facility is clean and well-kept. Overall, a very positive experience.

July 2, 2025
Rated 1 out of 5 stars

CHANGING ACCESS HOURS WITHOUT NOTIFICATIONS NOR DISCOUNT FOR THE CUSTOMERS

I am very much to stop being a customer of Shrgard NL. YOU CANNOT CHANGE ACCESS HOURS WITHOUT SENDING ANY NOTIFICATIONS TO YOUR CUSTOMERS. AND YOU SHOULD HAVE DONE IT MONTHS IN ADVANCE. Then things like the people trapped inside your gate are going most likely to happen (I have read another review before mine which was claiming basically the same). Also, to reduce access hours means you are effectively taking off service from what we are currently paying, nevertheless I have not seen a reduction in the monthly costs. Rather the opposite. You keep increasing prices every November but the service you offering keeps shrinking instead of being more efficient and directed towards customers satisfaction (such as 24 hours access or anyway an increase of the access hours). This is becoming a scam to me. I hope more customers like me are going to "wake up" and decide to leave.

February 9, 2025
Unprompted review
Shurgard Self Storage - Amsterdam West logo

Reply from Shurgard Self Storage - Amsterdam West

Hello, thank you for taking the time to share your storage experience with us. Our access hours to the premises varies from location to location. Please see excact timings on our website. It is not possible to enter the premises outside these hours. Thank you for your understanding.

Rated 5 out of 5 stars

Value for money

Good communication with clear instructions. All interactions with the staff were friendly, helpful and efficient. The facilities are clean and secure. And the whole experience went smoothly

November 25, 2024
Rated 5 out of 5 stars

Super service

Super service, great price! You can easily rent units by size online you recieve proper instructions and you are all set. Units are very clean, lots of trolleys and easy access to the facility. Best storage experience I have ever had!

October 29, 2024

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