Shurgard Self Storage - Basildon Reviews 40

Easy to book, easy instructions for arrival. The app is easy to use. Just what we needed.

Friendly from the start. Very informative and easy to access. Overall a great experience

Great service, clean and safe unit

Very helpful and when we have problems they sort it out

Faster Assistance

Wasn’t open on the weekend to sign up that’s a big minus
Applied online payment was taken before ID was taken I’d failed despite using the same process I have used to acquire physical id from citizen card so I know it works
Payment taken twice
Resulting delay 5 days in my moving schedule

Robby helped check us in and he was very helpful and friendly. The whole sign up process online was easy and using the app to gain access was great

First they collect my money, then they ask for identification. Because I'm not a UK citizen (but I have a residence permit) my ID was not accepted and they cancelled my contract. Then no one bothers to call to refund my money

I took a storage paid for insurance and all changed my mind the next day, I phoned them to get a refund but I was told is not possible, lost my money £57 gone I need my money back.

Love and helpful staff and very easy to get my unit

I booked the storage on line and got a very good price. I had a little difficulty gaining access but was helped tremendously by Sarah who was on shift. Note that at Basildon you must have the APP to access the main entrance, this is not made clear if you book online. I then had difficulty downloading the app due to the applling lack of phone signal and wifi. I sorted it with the help from Sarah though. Thank you

Would like to reply to your condescending reply to me:

it’s not about being dissatisfied with your terms and conditions!!! How is telling me that I can cancel at anytime with no mention of a 15 day notice being transparent? If I’m point blank asking about your cancellation terms I should be told there and then?!!!!! If I go in to cancel why was I not told ‘you’ll be charged for the next month’ and given the option to keep it for the month ?? Explain the transparency here???

• Consumer Protection from Unfair Trading Regulations 2008 – businesses must not mislead consumers by action or omission.
• Consumer Rights Act 2015 – contract terms must be transparent, prominent, and fairly brought to your attention.

I asked “Can I cancel at any time?” and was told simply “yes” (without the 15-day condition), that is misrepresentation. It doesn’t matter if it’s in the small print — because I specifically asked, you had a duty to tell me. Suggesting I simply didn’t understand the terms is dismissive and inaccurate – I was misinformed.

It’s a scam. You’re the worst. I’ve used other storage companies and none were like this. I would URGE people to stay well away from you.

And I’ll be escalating this elsewhere via my bank and citizens advice until I get my £107 back.

Imagine expecting me to pay £107 for a service I didn’t use and be ok with it????

Disgraceful.

The building is clean and well maintained.

However, if you move out at the beginning of the month, you are still expected to pay for the full month and no money is refunded.
So you are advised to hand your notice 15 days before your invoice due date. A bit difficult when you have to leave at the beginning.

I should have stayed with safe store. Whom refund the remainder of the bill after the notice is given and I moved into Shurgard.

Would I use them again? No

A nice new building, with good prices, and very helpful staff. The only problem is when it's warm outside it gets very warm inside. Almost stifling round the lockers.

I called the number at the site on a sunday and was excellency and politely handled by the operative explaining my options.

Very good service

One of the best and smoothest situations. I booked it online, someone called for more info closer to the moving date, we went there and all was automatic with an app and easy to use. Would def recommend them!

I’ve been using this storage place while my house is under renovation, and I couldn’t be happier with the experience. The facility is very well organized, clean, and secure. The prices are also very affordable compared to other options I looked into. Everything was smooth and stress-free — highly recommend!

So far so good. The person who was in the office was very polite and answered all my questions and showed me the storage. I completed it online and then he phoned to check it was ok. Thank you

Very easy to rent a unit, we did it on a Sunday too which was all done through email. Excellent price £1 for the first month! Unit was plenty big enough for contents of a 1 bed flat. Would definitely recommend!

Very friendly staff on the phone and in person. The site is very secure and every clean, very well maintained.