Shurgard Self Storage - Berlin Neukölln Reviews 

93
TrustScore 4.5 out of 5

4.4

Gradestraße 35, 12347 Berlin, DE


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See what reviewers are saying

Rated 5 out of 5 stars

The place is spacious, clean and functional. Everything is as advertized. The pricing is fair. I love the fact I can be entirely autonomous with digital means. I needed no contact with staff whatsoeve... See more

Rated 5 out of 5 stars

It was at 1st a very communication and reliability on the web / phone . Then very friendly staff and smooth moving with all provided on the spot . I highly recommend! Merci 🙏🏽

Rated 5 out of 5 stars

Everything was taken care of swiftly with a good and friendly attitude. They were really helpful and communicated in English as well.


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage - Berlin Neukölln

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

350+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • Gradestraße 35, 12347, Berlin, Germany

4.4

Excellent

TrustScore 4.5 out of 5

93 reviews

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This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(93)

7,327 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficiënt

Efficiënt, politie, and helpful staff. The whole process was easy and streamlined, 5 stars.

August 1, 2025
Rated 5 out of 5 stars

I had a tough time in the last couple…

I had a tough time in the last couple of weeks, I had to leave my apartment in a short notice period of time, I didn’t know where I can store my belongings till I found Shurgard company, it was easy to reserve the place online, register for 3 SM storage room, had the opportunity to see the containers and explore the storage place before moving my stuff and things, it is also secure with pin code and it is much better to sign also for a lock-key pair for the storage.

September 14, 2024
Rated 5 out of 5 stars

Very positive experience

The place is spacious, clean and functional. Everything is as advertized. The pricing is fair. I love the fact I can be entirely autonomous with digital means. I needed no contact with staff whatsoever. Very positive experience.

September 11, 2023
Rated 5 out of 5 stars

Great experience!

It was at 1st a very communication and reliability on the web / phone .
Then very friendly staff and smooth moving with all provided on the spot .
I highly recommend!

Merci 🙏🏽

May 29, 2023
Rated 5 out of 5 stars

Everything went very smoothly

Everything went very smoothly. I haven't expected it to be easy. It is not my first time using this service, but this time I'm actually impressed. But don't forget your lock. It is annoying to return for it.

September 28, 2022
Rated 1 out of 5 stars

I could not move in, it was locked!

I went in to use my unit for the first time and it was locked and I lost money due to that. The instructions don't specify that the move in date has to be specific and not at a later date also. The instructions are not clear. I will leave Shurgard soon and choose another storage service due to the problems I had due to that and the lack of clarity.

July 8, 2022
Shurgard Self Storage - Berlin Neukölln logo

Reply from Shurgard Self Storage - Berlin Neukölln

Hi. We are very sorry to hear you didn't have a positive experience at Shurgard. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly. Kind regards, the Shurgard CS Team.

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