1. Reservation was easy and straightforward. The online ID check did not work for me, so I did it in person. The staff member was very helpful with that. 2. They were transparent with any questions... See more
Location
Switch locationBornheimer St 133, 53119 Bonn, DE
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Really well set up. Uncomplicated. Quick offer and sourcing a storage unit. Easy to access my storage. Thank you
Thank you so much for your wonderful assistance Fabian. An excellent service; trustworthy and dependable from start to finish. I can highly recommend Shurgard for its streamlined service and efficienc... See more
Overall a pleasant and easy-to-use experience. Nevertheless I would have appreciated to have explicitly that the access code ONLY works to access the floor with the storage unit. This might be a commo... See more
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Company details
About Shurgard Self Storage - Bonn Bornheimer
Written by the company
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and individual unit alarms.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations, online bill pay, and a free move-in truck.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company

- 340+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at all our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
Bornheimer St 133, 53119, Bonn, Germany
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Replied to 99% of negative reviews
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Friendly staff and transparent communication (also in English)
1. Reservation was easy and straightforward. The online ID check did not work for me, so I did it in person. The staff member was very helpful with that.
2. They were transparent with any questions I had about the special price, etc. They took the time to show me around and explain everything the day my rental began
3. On my longest day there, they were very accommodating and were helpful when I had questions.
4. They spoke excellent english, which took away a lot of the stress on an already stressful day.
Great service and very easy to store
Everything was ready and it was easy
Pleasant experience with a hiccup
Overall a pleasant and easy-to-use experience. Nevertheless I would have appreciated to have explicitly that the access code ONLY works to access the floor with the storage unit. This might be a common thing in Germany, but as a foreigner I was not expecting it. Not being able to open the main door and not having explicit info on how exactly should I enter the building (in my case it meant having to go through the parking space) caused me a lot of stress. Something to improve, in my opinion.

Reply from Shurgard Self Storage - Bonn Bornheimer
Shurgard Self Storage increase charges
Shurgard Self Storage dramatically increase charges and have been regularly increasing my rental charge by around 25%: increased from €98 p.c.m. to almost €250 p.c.m.
I was initially informed at reception, when I enquired about increase charges, that increase charges were the normal increase: circa 3% p.a.

Reply from Shurgard Self Storage - Bonn Bornheimer
Really well set up
Really well set up. Uncomplicated. Quick offer and sourcing a storage unit. Easy to access my storage.
Thank you
Thank you so much for your wonderful…
Thank you so much for your wonderful assistance Fabian. An excellent service; trustworthy and dependable from start to finish. I can highly recommend Shurgard for its streamlined service and efficiency.
Thanks for the amability,
Upper price tier, otherwise excellent.
Little bit pricey, but given the central location in Bonn, this was a great choice. The setup was all done online and I wen to the storage unit same day and everything was already set up. The 12m3 storage unit did just about right for a 40m2 apartment. Access was easy and uncomplicated, just one 8 digit pin. Access is good too and trolleys are provided; all in all, sweetl
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