Shurgard Self Storage - Bristol Reviews 

73
TrustScore 4.5 out of 5

4.7

Longwell Green Trade Park, Aldermoor Way, BS30 7ET Bristol, GB


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Rated 5 out of 5 stars

I went into the LWG branch today and Nikki was fantastic. She asked me about the items I would need stored, explained about the unit sizes and security measures and then showed me inside a unit that w... See more

Rated 5 out of 5 stars

Nikki was absolutely brilliant and such a pleasure to deal with. She helped us with our storage needs and made the whole process smooth, easy, and stress-free. Her kindness, professionalism, and willi... See more

Rated 5 out of 5 stars

We don't generally get excited about storage, but this place fits our needs perfectly, and a decent annual lease price, and the option to use private insurance. Highly recommended! Very pleasant sta... See more

Rated 5 out of 5 stars

I booked a Shurgard unit on a weekend to support with moving house. I used the online process to do so, which was very easy to navigate. As the office was closed, I was concerned about how l... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage - Bristol

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

350+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • Longwell Green Trade Park, Aldermoor Way, BS30 7ET, Bristol, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

73 reviews

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Replied to 94% of negative reviews

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4.7

All reviews

(73)

7,301 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely ideal

I went into the LWG branch today and Nikki was fantastic. She asked me about the items I would need stored, explained about the unit sizes and security measures and then showed me inside a unit that was perfect. Booking was really straightforward and Nikki was so helpful. Thank you!

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

An excellent choice

We don't generally get excited about storage, but this place fits our needs perfectly, and a decent annual lease price, and the option to use private insurance. Highly recommended!
Very pleasant staff [managed by Paige]

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Easy experience

I booked a Shurgard unit on a weekend to support with moving house. I used the online process to do so, which was very easy to navigate.

As the office was closed, I was concerned about how long it would take for me to be able to access my unit, but within an hour I was informed that my unit was ready and I accessed it the same day.

The app made entering the building easy and the facilities were well kept and clean.

On the Monday, the staff at the unit called and emailed to follow up on my experience.

All in all, it has been a great experience and I would recommend, especially given the reasonable pricing.

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

Nikki was absolutely brilliant and such…

Nikki was absolutely brilliant and such a pleasure to deal with. She helped us with our storage needs and made the whole process smooth, easy, and stress-free. Her kindness, professionalism, and willingness to go above and beyond were truly appreciated. She was incredibly helpful, patient, and knowledgeable, answering all our questions with a smile. We couldn’t have asked for better service. Thank you, Nikki, for your outstanding support – you are an absolute star!

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great job Nikki

Been abroad for 2 years and Nikki still remembers me today. She sorted out my problem quickly and efficiently and explained the usage of the app clearly and precisely.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

Walked in to have a look. Nikki was incredible and took me on a tour of the site, detailing all of my options and providing advice. She was upfront about costs and helped me get the best unit for my situation. Really flexible plans that can be adjusted for you.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Nikki was a great help

Nikki was a great help. She gave me a tour of the different size containers and was very up front with prices. I was very impressed with the quality of the site and the costs.

May 29, 2026
Unprompted review
Rated 1 out of 5 stars

Poor Data Protection: BEWARE

I rented a unit in Bristol, went through a ID verification process online and then also paid and received an email with confirmation of rental. Soon after I was bombarded with phonecalls and emails from the Bristol office asking for scans of ID documents and household bills etc. even though I had verified ID and address online. The office employee then terminated my contract unilaterally because I questioned their policy. Shurgard shows a very Inconsitent and unsecure handling of data.

May 28, 2026
Unprompted review
Shurgard Self Storage - Bristol logo

Reply from Shurgard Self Storage - Bristol

Hi James, we are very sorry to hear you didn't have a positive experience at Shurgard. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly. Our team remains at your disposal for any additional questions you may have. Your Shurgard Team

Rated 5 out of 5 stars

Shurgaurd Bristol has been amazing in…

Shurgaurd Bristol has been amazing in making my experience as smooth as possible.
It’s been a stressful time over the past year and Shurguard has just made my life a lot less stressful by being so helpful and accommodating.
A big shout out to the Bristol team especially Paige she has been the best and a very big Thankyou to her and the rest of the team.
I will definitely recommend Shurgaurd to others and if in the future I need storage again I will definitely go back🙃

May 14, 2026
Unprompted review

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