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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and incredibly helpful, often going above and beyond to assist with queries and provide excellent customer service. People also appreciate the clean, secure, and modern facilities, noting the ease of access and well-maintained sites. The overall service is frequently described as excellent, making for a smooth and stress-free experience. However, some customers also noted issues with the check-in/sign-up process, wishing it could be quicker. A few people mentioned that the old keypad system was preferred over the current phone-based access. Additionally, there were isolated reports of an obnoxious call center representative who was rude and unhelpful, and some felt that company policies changed frequently.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Clients share positive opinions on service, consistently highlighting the helpfulness and professionalism of... See more

User experience

Users describe positive interactions with user experience. Many customers found the process easy, seamless,... See more

Facilities

Customers consistently note positive experiences with facilities. Reviewers frequently praise the modern,... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the staff for being... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve been using the ashton 'sure store' storage facility for a while now, and I couldn’t be happier with the service. The units are clean, secure, and easy to access, and the whole site always... See more

Rated 5 out of 5 stars

I have been using SureStore Ashton for sometime now and I highly recommend their services. Jessie, Rikki and Hunter are always happy to help, always give great service. The site offers everything we n... See more

Rated 5 out of 5 stars

Hi, I am using Surestore in Old Trafford branch.Jacob and Kris they are fantastic and very cooperative.I have units for many years.Every query we had was dealt with and every time we interacted with t... See more

Rated 5 out of 5 stars

I have had a unit at the Northwich Branch for over 18 months to store equipment for my Job and is very secure. I also have a Trailer there and on a couple of occasions the braking wire has got stu... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

Written by the company

SureStore self-storage offers secure and flexible storage solutions across the UK. Our facilities are equipped with state-of-the-art security systems and are accessible seven days a week.


Contact info

4.8

Excellent

TrustScore 5 out of 5

96 reviews

5-star
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How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sure Store Bury

Sure Store Bury, amazing team, Kris and Lee have been nothing but helpful, brilliant facilities to match a great team on site.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Gloucester Surestore highly recommended

Used the Gloucester Surestore and can highly recommend. Apart from the great facilities, very modern and clean, it was the personal service from Imad that was so appreciated as nothing was too much trouble. Thank-you 🙂

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful team at Surestore

Very helpful team at Surestore, nice clean units with great digital access.

January 24, 2026
Unprompted review
Surestore logo

Reply from Surestore

Thank you for the kind words! We really try to keep things simple and stress-free, so it's great to hear the digital access is working well for you.

Rated 5 out of 5 stars

Friendly and helpful 👌

Very friendly and helpful staff. Made the login experience very easy

January 23, 2026
Unprompted review
Surestore logo

Reply from Surestore

Thanks so much! The team will be really happy to hear this. Glad we could make everything smooth and straight-forward for you.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Very accommodating to my storage needs, and great price vs others in the area. Would recommend

January 19, 2026
Unprompted review
Surestore logo

Reply from Surestore

Thank you for your recommendation. Really glad we could sort you out with the right space for the right price. Appreciate you taking the time to share this!

Rated 5 out of 5 stars

SureStore Wigan

SureStore Wigan, Steve was amazing. He helped me every step of the way since the first contact. Always very friendly and professional. I really recommend Sure Store Wigan if you need storage.

August 12, 2025
Unprompted review
Surestore logo

Reply from Surestore

Thanks so much for the lovely review. Steve will be thrilled to hear this - we'll make sure to pass it on to him.

Rated 5 out of 5 stars

Surestore Bury is a perfect storage place.

Surestore Bury is a perfect storage facility. I needed a safe clean storage space quickly. I explored other storage facility options in the area but Surestore Bury was the cleanest, brightest and most modern, they was able to accommodate me on the day in store no hassle. I went for a 175 sqft, the price was very competitive and Jessie and Aaron in store were incredibly helpful and accommodating, thank you.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Brilliant experience with Steven and Brad have been amazing!! So helpful. Spotless facilities and never any issues with access. Thanks so much.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Imad was very patient and helpful

Imad was very patient and helpful. He went out of his way to help us; from renting an appropriate unit to understanding how the system works. Excellent service, thank you.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and Friendly Staff at the Northwich Branch

I have had a unit at the Northwich Branch for over 18 months to store equipment for my Job and is very secure.
I also have a Trailer there and on a couple of occasions the braking wire has got stuck and Chris has kindly come outside to help me (last occasion whilst raining too).
The Staff are so friendly and helpful and would highly recommend :)

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Emma was extremely helpful. Really happy with the service and offered a great price too. The facilities are spotless - would definitely recommend!

December 29, 2025
Unprompted review

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