Shurgard Self Storage - Broadstairs Reviews 29

Wonderful staff, thank you Lucy for all your help :D

Very helpfull and great price

Great customer service from initial phone call to book storage Spaceright through to meeting Dan on site and being shown to my storage space and Having everything explained to me.

Dan gave me 5 star help in a pleasant relaxed environment

I was running late to my checking in and worried I wouldn’t be able to unload in time. I called ahead and Lucy was super helpful and was able to sort me a unit that was closer to the loading bay. She helped me check in quickly so I could get on with unloading and was very clear and helpful. Made a stressful day much calmer for me!

Great service, friendly staff and easy to use. Really needs to be upgraded to 24/7 access.

Excellent facilities and staff at the Broadstairs site, great advice and service which helped our house move go smoothly with less stress. Highly recommend.

Excellent, only came in with enquiry, booked straight away, Dan was great

Mel was very helpful and showed us how everything worked.
Smooth and easy set up would highly recommend

Easy on-line booking and helpful staff on-site

Excellent service
Clean
Reasonable
Would recommend

Very little red tape involved in a relatively easy process

Very easy access, trolleys that are good to use

From initially walking into the office Lucy greeted us very politely and with a smile. She was extremely helpful and informative and answered all our queries. She is a credit to the company.

Fabulous helpful customer service! Thank you!!

Polite & professional. Fast & efficient. Every shurguard staff member I spoke to was great

They responded quickly and provided flexibility of up or down grading my storage capacity.

Difficulties accessing the facility. I was given information that there was automatic access until 9pm
Only for my drivers to waste hours outside trying to wait for help coming and after 3 phone calls to the main office it was found I was given the wrong information. Had to put up 3 drivers in a local hotel and wait until 10am the next day on the Sunday morning. Then difficulty accessing due to me from Scotland having to email consent for my husband to access the facility.

The premises in Broadstairs are easily accessible, well laid out, spotlessly clean and beautifully air-conditioned!
The staff are friendly, helpful and professional.
As a result, the whole process is being made very much easier.

Staff are amazing, really friendly and professional. Location is perfect. Just a shame that it isn't 24 hours. Sometimes when you want instant access, i.e after work it is closed. You really have to plan ahead, which can be annoying if you are used to having instant access. Ideal for long storage.