Shurgard Self Storage - Camden Reviews 

113
TrustScore 4.5 out of 5

4.3

145-147 York Way, N7 9LG London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Boris at Camden Shurgard made the whole process of obtaining a storage unit incredibly easy and most importantly at a great rate - not only shared his mobile number resulting in being able to contact... See more

Rated 5 out of 5 stars

I came in branch and received the best help and advice, I could ask for. The gentleman who I believe was named Boris gave exceptional care and attention. Understood what I needed and a unit was purc... See more

Rated 5 out of 5 stars

Vincent at Shurgard Putney went over and above today when assisting with our lockers at a different location altogether! He was thorough, patient and went through everything in detail whilst answering... See more

Rated 5 out of 5 stars

This is my second time using this storage. Great customer service and incredibly organised and efficiently. Very friendly staff (especially Rohan, Jamal and Tony). It is a clean establishment with ver... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage - Camden

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

350+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • 145-147 York Way, N7 9LG, London, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

113 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(113)

7,388 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well managed and reliable storage

This is my second time using this storage. Great customer service and incredibly organised and efficiently. Very friendly staff (especially Rohan, Jamal and Tony). It is a clean establishment with very clear instructions on how to use/access it. Good value for price too!

August 29, 2023
Unprompted review
Rated 2 out of 5 stars

Not fantastic

The location is ok, but recently its getting harder and harder to access it and park as there is constant construction being carried out and vans are regularly on the way. Additionally, they increase rates without informing customers or giving them the chance to agree/disagree with the changes, when I enquired about it they blamed it on IT. Sometimes they don't even send me the bill and I have to chase after them to pay. People in customer service are polite but ultimately in my case, unhelpful. I have yet to hear back from them with a resolution.

August 23, 2023
Unprompted review
Shurgard Self Storage - Camden logo

Reply from Shurgard Self Storage - Camden

We regret to learn that you didn't have a positive experience at Shurgard. We would like to look into this in more detail for you. In this case, we have cannot find any record of your name. Can you please share your customer ID and phone number to info@shurgard.co.uk so we can get in touch and help you.
We remain at your disposal. Your Shurgard team

Rated 5 out of 5 stars

Brilliant Service. Highly recommended

I have been a customer at Shurgard Storage, and I have consistently been impressed by the cleanliness and security of the premises, as well as the ease of access to my belongings. Your team's dedication to maintaining the facilities in top-notch condition is evident, and it gives me peace of mind knowing my possessions are in safe hands.

Furthermore, your Store manager Tony and the team's customer-centric approach is commendable. The staff is always friendly, knowledgeable, and willing to go the extra mile to assist with any questions or concerns. Their professionalism and positive attitude create a welcoming atmosphere, making every visit a pleasant experience.

Moreover, I've noticed how your team consistently looks for ways to improve the storage services. Whether it's implementing innovative technology, streamlining processes, or providing convenient options for customers, your team's efforts clearly reflect a commitment to excellence.

In conclusion, I am thoroughly impressed with the Shurgard Storage Management Team. Your dedication to maintaining impeccable facilities and delivering exceptional customer service sets a benchmark for the industry. Please convey my gratitude to each member of your team for their outstanding efforts

July 30, 2023
Rated 5 out of 5 stars

Great

Great, helpful service! They went an extra mile to be of help!
I was running late for the appointment but they waited and I could do all the registry via email!
Thank you guys!

June 27, 2023
Rated 5 out of 5 stars

Had a great experience at Shurgard…

Had a great experience at Shurgard Camden. Jamaal was extremely polite, patiently guiding me through the process as I’d not used a storage facility before. Both Jamaal and his colleague were extremely kind and capable and ensured the process ran smoothly. I would certainly recommend this location to anyone else looking for storage. Thanks again Jamaal, much appreciated.

July 24, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look